Banking and Insurance Regulatory Compliance Fundamentals Training Course

Course overview

Banking and insurance firms operate under overlapping prudential, conduct, financial-crime, consumer-protection and reporting obligations. Staff who interpret requirements incorrectly can create missed regulatory deadlines, weak customer due diligence, inaccurate capital or provisioning reports, unsuitable product practices, and incomplete audit evidence. This course gives participants a structured way to translate regulatory expectations into controls, ownership, testing and escalation within their own business area.

Participants examine the regulatory architecture affecting banks and insurers, including the roles of supervisors, Basel III capital and liquidity principles, IFRS 9 expected credit loss concepts, FATF anti-money-laundering expectations, conduct risk, data governance and operational resilience. They learn to map an obligation to a business process, identify inherent and residual risk, design a control, define control evidence, document exceptions, and report compliance issues through a clear governance route. The programme also covers regulatory change management, compliance monitoring plans, incident reporting and preparation for regulatory examinations.

Instruction combines facilitated technical sessions with banking and insurance case studies, policy-review exercises, control-design workshops and simulated compliance committee discussions. Participants work with a practical compliance obligations register, risk-and-control matrix, monitoring plan and issue log rather than abstract legal summaries. They leave with a completed Regulatory Compliance Action Pack containing a tailored obligation map, sample controls, testing questions, escalation criteria and a 90-day implementation plan for use in their function.

The course is suited to professionals who work with risk, compliance, operations, finance, internal audit, customer onboarding, claims, lending or product governance and need a sound working foundation before taking on more specialised regulatory responsibilities.

Course objectives

By the end of this course, participants will be able to:

• Map banking and insurance regulatory obligations to business processes, accountable owners and evidence requirements
• Interpret Basel III capital, liquidity and governance principles in operational compliance terms
• Apply IFRS 9 expected credit loss concepts to credit-risk data, staging and reporting controls
• Conduct a customer due diligence risk assessment using FATF-aligned risk indicators and escalation rules
• Build a risk-and-control matrix that links regulatory requirements to preventive and detective controls
• Create a compliance monitoring plan with test steps, sample evidence, ratings and remediation deadlines
• Document regulatory breaches and control failures in an issue log with root-cause and escalation fields
• Produce a 90-day regulatory compliance action plan for a banking or insurance business unit

Benefits of attending

Target competencies

Who should attend

• Compliance Officers — who must convert regulatory requirements into workable controls and monitoring activity
• Risk Managers — who assess regulatory, conduct and financial-crime exposures across business processes
• Internal Auditors — who need to evaluate compliance control design, evidence and remediation tracking
• Banking Operations Managers — who oversee onboarding, payments, lending or service processes subject to regulatory controls
• Insurance Operations and Claims Managers — who manage policy administration, claims handling and conduct-risk obligations
• Finance and Regulatory Reporting Analysts — who support capital, provisioning, solvency or supervisory reporting processes

Requirements and prerequisites

Participants should have basic workplace familiarity with banking or insurance products, such as loans, deposits, payments, policies, premiums or claims, and understand simple business-process concepts such as approvals, records and reporting lines. Prior exposure to risk, audit, finance or operations is useful because exercises use process maps, control descriptions and sample regulatory reports. Participants should be comfortable reading policy extracts and working in Excel or a similar spreadsheet tool. No law degree, prior compliance certification, programming capability or detailed knowledge of Basel III, IFRS 9 or FATF standards is required.

Training methodology

The programme is delivered through instructor-led explanations of regulatory frameworks followed by applied exercises using realistic bank and insurer scenarios. Participants analyse policy extracts, map obligations against a lending, onboarding, claims or reporting process, and build controls in structured templates. Small groups test sample evidence, rate control failures and present an escalation recommendation to a simulated compliance committee. Daily debriefs connect each method to participants’ own operating environment. The final session converts workshop outputs into a prioritised 90-day regulatory compliance action plan.

Course outline

Day 1: Regulatory architecture and compliance accountability

• Banking and insurance regulatory ecosystem and supervisory authorities
• Prudential, conduct, financial-crime and consumer-protection obligation categories
• Three lines model and compliance accountability assignments
• Regulatory requirement lifecycle from publication to implementation
• Obligations register fields and requirement classification
• Risk appetite, compliance culture and management information
• Regulatory examination evidence and document-retention expectations

Workshop: Participants build an obligations register for a sample bank-insurer business unit and assign accountable owners, deadlines and evidence sources.

Day 2: Prudential regulation, financial reporting and resilience

• Basel III capital adequacy concepts and risk-weighted assets
• Liquidity coverage ratio and net stable funding ratio fundamentals
• IFRS 9 expected credit loss stages and impairment governance
• Insurance solvency, technical provisions and reserving control concepts
• Regulatory reporting data lineage and reconciliation controls
• Operational resilience, critical services and impact tolerances
• Outsourcing and third-party regulatory oversight requirements

Workshop: Participants trace a sample regulatory reporting figure from source data to submission and identify reconciliation, approval and data-quality controls.

Day 3: Financial crime, conduct and customer protection

• FATF risk-based approach and money-laundering risk factors
• Customer due diligence and beneficial ownership verification
• Enhanced due diligence and politically exposed person escalation
• Transaction monitoring alerts, investigation records and suspicious activity reporting
• Sanctions screening control points and false-positive governance
• Conduct risk, fair customer treatment and product governance
• Insurance claims handling, complaints management and vulnerable-customer controls

Workshop: Participants assess a customer and product scenario, determine due diligence measures, and document an AML and conduct-risk escalation decision.

Day 4: Control design, monitoring and issue management

• Inherent risk, residual risk and control effectiveness assessment
• Preventive, detective and corrective control design
• Risk-and-control matrix construction and control-owner assignment
• Compliance monitoring plan scope, frequency and sampling methods
• Control testing workpapers and evidence-quality criteria
• Issue log design, root-cause analysis and remediation tracking
• Breach classification, notification thresholds and escalation routes

Workshop: Participants create a risk-and-control matrix and monitoring test plan for a customer onboarding or claims process.

Day 5: Regulatory change and implementation planning

• Regulatory change intake, horizon scanning and impact assessment
• Gap analysis against policies, procedures, systems and training
• Compliance committee reporting packs and key risk indicators
• Management action plans, milestones and accountable executive ownership
• Preparing for supervisory reviews and regulatory interviews
• Scenario-based response to a control failure and potential breach
• Ninety-day compliance implementation roadmap development

Workshop: Participants present a 90-day Regulatory Compliance Action Pack containing an obligation map, priority control improvements, monitoring actions and escalation milestones.

Tools & standards covered

Basel III, IFRS 9, FATF Recommendations, COSO Internal Control Framework

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions