Course overview
Poor onboarding creates avoidable delays in productivity, inconsistent policy understanding, missing system access and early employee turnover. New hires often receive fragmented communications from HR, managers, IT, facilities and payroll, while managers lack a clear structure for the first 90 days. The result is an induction experience that depends too heavily on individual manager capability rather than a defined employee journey with accountable owners, service standards and measurable outcomes.
This course equips HR professionals and people managers to design, run and improve onboarding and induction programmes for office-based, frontline, remote and hybrid employees. Participants map the employee journey from preboarding through early role integration, define mandatory and role-specific content, assign responsibilities through RACI, and build manager, buddy and HR support into the process. The course also addresses inclusion, accessibility, data handling, compliance briefings, role readiness, performance support and early retention risks.
Delivered over five instructor-led days, the programme combines short briefings with sector-based cases, group design work, onboarding simulations and structured review of participants' current processes. Participants build a practical onboarding blueprint that can be adapted to their organisation, including a journey map, governance model, manager check-in structure, measures dashboard and implementation roadmap. The course is available in classroom settings in 50+ cities or live online, with approximately 6.5 contact hours each day from 08:30 to 16:30. Participants receive a certificate of completion.
The course is particularly suitable for HR teams responsible for improving new-hire experience, managers who lead onboarding locally, and learning professionals developing induction content and early-career pathways.
