Genetec Security Center for Physical Security Operations Training Course

Course overview

Physical security teams need to detect, verify, coordinate and document incidents without losing time between cameras, access-control events, alarms and operator handovers. Genetec Security Center can bring these functions into one operational environment, but its value depends on operators and supervisors knowing how to configure tasks, interpret live events, manage alarms and preserve usable evidence. This course addresses the practical gap between having a security platform installed and running a controlled, auditable security operation.

Participants work with Genetec Security Center through Security Desk and Config Tool, covering video surveillance, access control, intrusion monitoring, maps, alarm workflows, event-to-action rules, reporting and incident coordination. They learn to build operator workspaces, manage camera and door entities, create alarm acknowledgement procedures, investigate incidents using timelines and bookmarks, export evidence appropriately, and apply role-based permissions. The programme also examines system health, audit trails, privacy controls and escalation procedures relevant to health, safety and environment (HSE) operations.

Instructor-led demonstrations are followed by guided configuration labs and scenario-based control-room exercises. Participants use a simulated site with cameras, doors, alarms and incident events to make operational decisions under defined procedures. By the end of the week, each participant produces a Security Center operations playbook containing an alarm-response workflow, operator workspace design, evidence-handling checklist, access-permission model and site-specific implementation actions.

The course is suited to security operations personnel, HSE teams, facilities leaders and system administrators who need to operate or govern Genetec Security Center confidently. It is equally valuable for managers responsible for improving incident response consistency, control-room performance and accountability across sites.

Course objectives

By the end of this course, participants will be able to:

• Configure Security Desk workspaces, tiles, maps and task shortcuts for defined operator roles
• Create alarm entities, acknowledgement procedures and escalation workflows in Genetec Security Center
• Investigate security incidents using video timelines, bookmarks, event history and synchronized device data
• Manage camera, door, area and intrusion entities through Genetec Config Tool
• Apply role-based access control and partitioning to protect operational functions and sensitive footage
• Export video evidence with supporting audit information and a documented chain-of-custody record
• Build event-to-action rules that trigger notifications, recording actions or operator procedures
• Produce a site-specific Security Center operations playbook for control-room use

Benefits of attending

Target competencies

Who should attend

• Security Control Room Operators — who must assess alarms, verify events and document incidents accurately
• Physical Security Managers — who need consistent operating procedures and measurable control-room performance
• Genetec Security Center Administrators — who configure users, devices, alarms and operational permissions
• HSE Managers — who require reliable incident evidence and escalation workflows for site safety events
• Facilities and Site Managers — who oversee access, visitor movement and security coordination across premises
• Security Systems Integrators — who must hand over usable Genetec configurations to operational teams

Requirements and prerequisites

Participants should be comfortable using a Windows-based computer, navigating files and browser-style interfaces, and working with basic security concepts such as CCTV cameras, access-controlled doors, alarms and incident escalation. Experience of a control room, facilities operation, HSE function or physical security system is useful but not mandatory. This is a foundation-to-intermediate course: complete beginners can attend and should expect structured guidance through Security Desk and Config Tool. Prior Genetec certification, programming skills, database administration, network engineering knowledge and prior experience configuring video management systems are not required.

Training methodology

The course combines instructor-led explanation with live work in a configured Genetec Security Center training environment. Participants use Security Desk to respond to simulated camera, access-control and intrusion events, then use Config Tool to adjust the underlying entities, permissions and workflows. Case studies examine control-room handovers, unauthorised access, safety incidents and evidence requests. Small-group workshops test alarm procedures and escalation decisions. On the final day, participants convert their lab work into a site-focused operations playbook and implementation plan for manager review.

Course outline

Day 1: Security Center foundations and operational navigation

• Genetec Security Center architecture and unified security operations concepts
• Security Desk interface, task areas, tiles and workspace management
• Config Tool navigation and the relationship between entities and operator tasks
• Camera, door, area, input and output entity fundamentals
• Live monitoring views, camera sequences and map-based situational awareness
• User roles, privileges, partitions and operator access boundaries
• Control-room procedures for shift start, handover and event logging

Workshop: Participants configure a role-based Security Desk workspace for a control-room operator and produce a shift-start checklist.

Day 2: Video surveillance, access control and alarm response

• Camera configuration principles, recording modes and retention considerations
• Video playback, synchronized playback and timeline investigation methods
• Access-control monitoring for doors, readers, cardholders and forced-door events
• Alarm entity design, priorities, instructions and acknowledgement states
• Alarm monitoring tasks and queue-management techniques
• Intrusion inputs, outputs and linked verification procedures
• Maps, hot actions and contextual commands for rapid response

Workshop: Participants investigate a simulated forced-door event, verify it with video and complete an alarm response record.

Day 3: Automation, incident management and evidence

• Event-to-action configuration for alarms, notifications and automated responses
• Macros, hotkeys and task automation within Security Center workflows
• Bookmarks, incident timelines and video sequence documentation
• Video export formats, watermarking and evidence integrity controls
• Audit trails for operator actions, configuration changes and access events
• Incident categorisation, escalation matrices and notification routing
• Genetec Mission Control concepts for coordinated incident procedures

Workshop: Participants create an event-to-action rule and assemble an evidence package for a workplace safety incident.

Day 4: System governance, resilience and HSE application

• Permission models for operators, supervisors, investigators and administrators
• Privacy protection, restricted video access and disclosure controls
• Health monitoring for cameras, servers, archivers and access-control devices
• Troubleshooting offline devices, missing video and failed communications
• Reporting on access activity, alarms, operator actions and system events
• HSE incident workflows for evacuation, restricted-area access and contractor control
• Operational risk assessment for security system changes and procedure updates

Workshop: Participants diagnose a simulated device-health issue and draft a permissions and escalation matrix for a restricted site area.

Day 5: Integrated operations design and implementation planning

• Designing end-to-end workflows from event detection to case closure
• Control-room KPI selection for alarm response, investigation and handover quality
• Standard operating procedure structure for Security Center tasks
• Testing alarm workflows and documenting exceptions
• Configuration change control, validation and rollback planning
• Stakeholder coordination between security, HSE, facilities and IT teams
• Site implementation roadmap and post-course adoption actions

Workshop: Participants present a Security Center operations playbook and a 90-day site implementation plan based on an integrated incident scenario.

Tools & standards covered

Genetec Security Center, Genetec Security Desk, Genetec Config Tool, Genetec Mission Control

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions