Oracle eAM Maintenance Work Management Training Course

Course overview

Oracle eAM work management succeeds or fails on the quality of the maintenance transaction trail: requests must be screened, work orders must carry the right operations, labour, materials and charges, and completed work must provide usable history for planners, supervisors and reliability teams. When these controls are inconsistent, organisations experience overdue preventive maintenance, inaccurate backlog reporting, unplanned material issues, weak cost visibility and poor confidence in asset history. This course addresses the practical configuration and execution decisions that turn Oracle eAM into a controlled maintenance work-management system.

Participants learn to process the full Oracle eAM work lifecycle, from work request creation and approval through work order planning, release, scheduling, material issue, execution, completion and close. The course covers asset and asset-group context, maintenance activities, departments and resources, operation sequencing, material and direct-item requirements, work order statuses, preventive maintenance schedules, purchasing integration, quality collection plans and maintenance cost review. Participants gain the ability to create consistent work packages, manage exceptions, interpret work order data and maintain an auditable record of maintenance activity.

Delivery combines instructor-led demonstrations in Oracle eAM with guided system exercises based on a plant-maintenance scenario. Participants work through realistic corrective and preventive maintenance cases, including a failed rotating asset, planned shutdown work and externally sourced repair services. They leave with a completed Oracle eAM work-management playbook containing process maps, work order status rules, planning checklists, sample work order structures, KPI definitions and an implementation action plan for their own operating environment.

The course is designed for experienced maintenance, engineering and operations professionals who already work with maintenance processes or Oracle E-Business Suite and need stronger control over planning, execution and work-history data.

Course objectives

By the end of this course, participants will be able to:

• Configure work order types, statuses and approval controls for corrective, preventive and capital maintenance
• Create asset-linked work requests and convert approved requests into traceable Oracle eAM work orders
• Build multi-operation work orders with departments, resources, durations and operation sequencing
• Plan material, direct-item and service requirements using Oracle Inventory and Oracle Purchasing integration
• Apply maintenance activities and preventive maintenance schedules to generate planned work at the correct interval
• Process work order release, material issue, operation completion, completion and close transactions
• Analyse work order backlog, status, resource demand and maintenance cost data for planning decisions
• Produce an Oracle eAM work-management playbook with process controls, templates and KPI measures

Benefits of attending

Target competencies

Who should attend

• Maintenance Planners — who must convert maintenance demand into executable, properly resourced work orders
• Maintenance Supervisors — who need visibility of assigned work, labour progress, materials and completion status
• Reliability Engineers — who require dependable asset and work-history data to improve maintenance strategies
• Maintenance Engineers — who define maintenance activities, job plans and preventive maintenance requirements
• Oracle eAM Functional Users — who support business users and need to configure and troubleshoot work-management transactions
• Operations and Shutdown Coordinators — who coordinate plant work windows, service requirements and work completion evidence

Requirements and prerequisites

Participants should understand core maintenance concepts including corrective versus preventive maintenance, work requests, work orders, labour scheduling, spare parts and work completion. Previous exposure to Oracle E-Business Suite navigation is strongly recommended, particularly searching records, using responsibilities and entering transactions; familiarity with Oracle eAM, Oracle Inventory or Oracle Purchasing is helpful but not mandatory. Attendees should be comfortable reading a maintenance job plan and discussing their organisation’s approval and planning process. Programming, SQL, Oracle database administration and prior system-configuration experience are not required. This is not a beginner introduction to maintenance management.

Training methodology

The course uses short instructor-led explanations followed by guided Oracle eAM transactions in a training environment. Participants configure and process work management records against a realistic manufacturing-site case, moving from a reported equipment failure to a completed and costed work order. Small-group workshops compare approval rules, planning standards and backlog measures across operating contexts. Daily exercises build sections of an individual work-management playbook, and the final session converts this into a prioritised application plan with actions, owners and measures for the participant’s workplace.

Course outline

Day 1: Oracle eAM work management foundations

• Oracle eAM navigation, responsibilities and work-management transaction flow
• Asset groups, asset numbers and asset hierarchy context for maintenance work
• Work request creation, request types and request approval decisions
• Work order types for corrective, preventive, rebuild and capital work
• Work order header fields, priorities, dates and asset associations
• Work order status lifecycle from draft through release, completion and close
• Maintenance departments, employee assignments and work ownership controls

Workshop: Participants map their current maintenance demand process and create, approve and convert a fault report into an Oracle eAM corrective work order.

Day 2: Planning executable work orders

• Operation definition, sequencing and standard operation descriptions
• Department resources, resource instances and capacity assumptions
• Labour requirements, planned durations and scheduled start and completion dates
• Maintenance activities and reusable work order planning structures
• Work order priority rules and planning versus execution date management
• Work order attachments, safety instructions and document-reference controls
• Work order status controls for planning, release, hold and cancellation

Workshop: Participants build a multi-operation pump overhaul work order with sequenced tasks, assigned departments, labour estimates and controlled release criteria.

Day 3: Materials, services and maintenance costs

• Material requirement lines and inventory item selection for maintenance work
• Subinventory, locator and material availability considerations
• Material issue, return and backflush transactions against work orders
• Direct-item requirements for non-stock materials and external services
• Oracle Purchasing requisition and purchase order integration for maintenance demand
• Outside processing and service-repair coordination controls
• Work order cost accumulation for labour, materials, resources and direct items

Workshop: Participants plan and transact the spares and external repair service for an equipment repair, then review the resulting work order cost detail.

Day 4: Preventive maintenance and execution control

• Preventive maintenance activity definition and activity associations
• Preventive maintenance schedule setup using calendar and meter-based criteria
• Forecasting and generating preventive maintenance work orders
• Meter readings, runtime triggers and interval-based maintenance decisions
• Work order release and dispatch readiness checks
• Operation completion, labour reporting and completion transaction discipline
• Quality collection plans and inspection evidence linked to maintenance work

Workshop: Participants configure a preventive maintenance schedule for a critical asset, generate its work order and record execution and quality evidence.

Day 5: Performance reporting and workplace application

• Work order backlog segmentation by status, priority, asset and due date
• Planned versus actual labour, material and completion-date review
• Maintenance history analysis by asset, activity and failure pattern
• Cost review and variance investigation using work order transactions
• Data-quality controls for closure codes, completion details and asset history
• Work-management KPI definitions for schedule compliance, backlog and cost control
• Oracle eAM process governance, role ownership and improvement prioritisation

Workshop: Participants analyse a maintenance backlog and work-history case, then complete a work-management playbook and 90-day Oracle eAM improvement action plan.

Tools & standards covered

Oracle Enterprise Asset Management (Oracle eAM), Oracle Inventory, Oracle Purchasing, Oracle Quality

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions