Course overview
Professionals often manage a mix of project work, recurring responsibilities, urgent requests, meetings, email and dependencies on other people. Without a clear system, important work is displaced by visible demands, task lists become unreliable, deadlines collide, and work is repeatedly restarted after interruptions. The result is missed commitments, excessive overtime, reduced quality and difficult conversations with managers or stakeholders.
This course provides practical methods for managing workload, priorities, attention and commitments. Participants assess how time, energy and attention are currently used; define measurable outcomes; apply the Eisenhower Matrix, MoSCoW and cost-of-delay thinking; plan work through weekly reviews and time blocking; and use Kanban, WIP limits and dependency mapping to control multiple tasks. They also practise delegation, workload renegotiation, stakeholder updates, email triage and focused-work routines.
Instruction combines short briefings with realistic cases involving competing deadlines, changing priorities, approval bottlenecks and unplanned requests. Participants work individually and in groups to test planning and prioritisation methods, assess workload scenarios and prepare clear communication for managers and colleagues. Each participant leaves with a Personal Productivity Operating System: a practical set of templates, routines, decision rules and a 30-day implementation plan adapted to their own responsibilities.
The course suits experienced individual contributors, supervisors, project staff and managers whose effectiveness depends on making sound trade-offs, completing work reliably and maintaining visibility across competing commitments.
