Project Delay and Claims Management Training Course

Duration 10 days 18 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Project Managers, Planning Engineers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-CM-130

Before you join: Participants should have practical exposure to construction projects, project controls, contract administration, planning, commercial management or quantity surveying.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Construction projects rarely fail because a single delay occurs. They fail when teams cannot establish what happened, who carried the risk, whether critical completion moved, and what time or money is properly due. Poor baseline programmes, weak notices, incomplete records and unsupported cost submissions can turn a manageable event into a disputed extension of time, disrupted works claim or prolonged cashflow problem. Commercial and project teams need a disciplined method for managing events before positions become fixed.

This course teaches participants to manage delay events, assess schedule impact and prepare defensible claims. Participants examine critical path method scheduling, baseline quality, progress updates, delay classification, contractual notices, concurrency, acceleration, disruption and prolongation costs. They use recognised forensic approaches including time impact analysis, windows analysis, impacted as-planned analysis and measured mile productivity analysis. The programme also covers claim quantum, entitlement matrices, event chronologies, FIDIC and NEC4 procedures, negotiation preparation and independent claim review.

Teaching combines focused instructor briefings, worked construction cases, schedule-analysis demonstrations, group review of records and claim simulations. Participants progressively develop a project delay and claims file using schedules, correspondence, site records, cost data and contract extracts. They leave with a practical claim preparation toolkit and a complete delay-and-claim strategy developed during the capstone. The 10-day programme runs from 08:30 to 16:30, providing about 6.5 contact hours each day, and is available in classroom locations in 50+ cities or live online. Participants receive a certificate of completion.

The course is suited to professionals working on building, infrastructure, energy, industrial and major civil engineering projects where contractual time, evidence and commercial recovery require careful control.

What you will be able to do

  • Analyse baseline and updated CPM schedules to identify critical delay effects
  • Classify delay events by contractual responsibility, entitlement and concurrency status
  • Prepare contractual notices, event registers and evidence records for potential claims
  • Apply time impact analysis and windows analysis to assess extension-of-time claims
  • Evaluate acceleration, disruption and loss-of-productivity claims using project records
  • Calculate prolongation, overhead, escalation and acceleration cost components
  • Construct a substantiated claim dossier using chronologies, entitlement matrices and quantum schedules
  • Present a complete delay-and-claim strategy with defensible findings and negotiation options

Benefits of attending

For you

  • Assess delay events before notice deadlines and evidential gaps damage entitlement
  • Produce clearer extension-of-time submissions supported by schedule analysis
  • Challenge unsupported delay, disruption and prolongation assertions with structured evidence
  • Build stronger commercial credibility in project meetings, determinations and negotiations
  • Create a reusable approach for managing claims from event identification to settlement

For your organisation

  • Earlier identification of delay exposure, notice deadlines and mitigation actions
  • Better-quality baseline schedules and progress records for contractual protection
  • More defensible extension-of-time and cost claims supported by traceable evidence
  • Reduced risk of duplicated recovery across variation, delay and disruption submissions
  • Stronger preparation for determinations, dispute boards, adjudication or negotiated settlement

Course modules

18 modules over 10 days

Participants can identify the contractual and evidential foundations required to manage a delay event.

  • Contract documents mapped to time, notice, payment, and claim obligations
  • Hierarchy clauses resolved where drawings, specifications, schedules, and amendments conflict
  • Baseline obligations distinguished from contractor means, methods, and sequencing decisions
  • Responsibility matrices connect employer, engineer, contractor, and subcontractor actions
  • Contemporaneous records tested for authorship, dates, completeness, and traceability
  • Early-warning procedures linked to contractual notice and mitigation duties

Participants can assess whether a baseline programme is suitable for delay analysis and claim administration.

  • CPM logic defines critical, near-critical, and driving activity chains
  • Forward and backward pass calculations establish total and free float
  • Calendars, constraints, and lags reviewed for artificial criticality
  • Schedule narratives explain logic, assumptions, milestones, and access conditions
  • Baseline acceptance criteria tested against contract requirements and constructability
  • Data-date discipline preserves status integrity during progress updates

Participants can test whether planned sequencing, durations and resources support credible completion dates.

  • WBS coding aligns scope packages, cost accounts, and schedule activities
  • Resource-loaded schedules expose crew, plant, and material feasibility
  • Quantity-based production rates validate activity durations and sequencing
  • Procurement lead times integrated with design release and fabrication milestones
  • Interface milestones define handovers between civil, MEP, and commissioning work
  • Schedule quality checks identify open ends, excessive lags, and constraints

Participants can evaluate progress updates and identify credible evidence of schedule movement.

  • Physical progress rules distinguish installed quantities from reported percentages
  • Update cycles compare actual starts, finishes, remaining duration, and logic
  • Earned value indicators separate schedule slippage from cost performance
  • Photographs, diaries, and inspection records corroborate field progress
  • Look-ahead plans expose emerging access, design, and procurement constraints
  • Progress dashboards report critical-path movement and milestone forecast dates

Participants can classify delay events and determine the principal entitlement questions requiring investigation.

  • Delay events classified as excusable, compensable, concurrent, or contractor-risk
  • Employer-risk changes separated from neutral events and contractor default
  • Concurrent delay tests distinguish true concurrency from overlapping effects
  • Time bars assessed against notice wording, knowledge, and prejudice
  • Mitigation duties evaluated using reasonable steps, cost, and available resources
  • Disruption distinguished from delay, acceleration, and inefficient working

Participants can establish an event administration process that preserves contractual rights and evidence.

  • Notice registers capture event dates, clauses, recipients, and response deadlines
  • Contractual notice wording drafted with reservation of rights and particulars
  • Cause-and-effect narratives connect instructions, impacts, mitigation, and entitlement
  • Engineer determinations tracked against submission dates and contractual time limits
  • Correspondence protocols prevent admissions, inconsistent positions, and unsupported assertions
  • Document control preserves revision history, transmittals, and evidential status

Participants can select an appropriate delay-analysis method based on records, timing and contractual purpose.

  • Prospective and retrospective analyses selected according to available records
  • Time impact analysis inserts fragnets into the contemporaneous accepted update
  • Impacted as-planned analysis tests event effects against the baseline programme
  • Windows analysis examines critical-path movement across successive update periods
  • As-planned versus as-built comparison identifies variance without proving causation
  • Collapsed as-built analysis considers removing delay events from actual history

Participants can perform and explain a structured time impact analysis for a delay event.

  • Fragnet design states event scope, durations, logic ties, and assumptions
  • Data-date selection fixes the schedule condition before each delay event
  • Statused updates preserve actual progress before inserting prospective impacts
  • Impact results distinguish critical delay, noncritical delay, and float consumption
  • Sensitivity tests assess alternative logic, duration, and calendar assumptions
  • Technical memoranda explain inputs, outputs, limitations, and conclusions

Participants can trace critical-path movement and delay responsibility through successive project periods.

  • Window boundaries follow update dates, major events, and stable work periods
  • Critical-path shifts traced through logic changes, progress, and calendar revisions
  • Delay ownership assigned only after event timing and causal links
  • As-built dates reconciled with diaries, reports, photographs, and correspondence
  • Period-by-period narratives distinguish planned sequence from actual work progression
  • Windows findings presented with graphics, tabulations, and source references

Participants can assess concurrent delay and determine whether acceleration costs may be recoverable.

  • Concurrency matrices compare critical effects, timing, responsibility, and contractual consequences
  • True concurrent delay tested at project completion rather than activity level
  • Pacing evaluated where one party deliberately matches another's delay
  • Constructive acceleration assessed through denied extensions and recovery demands
  • Directed acceleration distinguished from voluntary mitigation and resequencing
  • Recovery schedules tested for resource realism, logic integrity, and achievable dates

Participants can identify, evidence and quantify productivity losses arising from disruptive events.

  • Measured mile analysis compares unaffected productivity against disrupted work performance
  • Productivity factors isolate drawing changes, access restrictions, and trade stacking
  • Labor-hour records reconciled to quantities, timesheets, and payroll data
  • System dynamics of cumulative impacts distinguished from isolated disruption events
  • Loss-of-productivity claims avoid double recovery with delay and prolongation costs
  • Disruption narratives connect contemporaneous records to quantified productivity losses

Participants can calculate time-related costs and test their connection to compensable delay.

  • Prolongation costs separated into time-related preliminaries, overheads, and financing
  • Site overhead calculations trace staff, plant, facilities, and supervision costs
  • Head-office overhead methods compared using Hudson, Emden, and Eichleay formulas
  • Actual cost records tested for causation, reasonableness, and contractual recovery
  • Acceleration costs quantify overtime, additional shifts, premium freight, and plant
  • Interest calculations apply contract rates, compounding rules, and claim periods

Participants can prepare non-duplicative quantum schedules for variations and time-related claims.

  • Variation valuation applies contract rates, star rates, and fair valuation
  • Daywork records substantiate labor, plant, materials, and agreed mark-ups
  • Material price escalation calculated using contractual indices and adjustment formulas
  • Currency fluctuation clauses tested against base dates and index publication dates
  • Payment certificates reconciled to measured work, variations, and retention
  • Claim schedules prevent duplication between valuation, prolongation, and disruption heads

Participants can assemble a clear claim submission linking entitlement, causation, delay and quantum.

  • Claim registers prioritise events by notice status, value, limitation, and evidence
  • Entitlement matrices pair contractual clauses with facts, records, and remedies
  • Chronologies sequence instructions, notices, impacts, submissions, and determinations
  • Cause-effect-cost structure links breach or event to requested relief
  • Particulars meet contractual requirements for substantiation, updates, and supporting documents
  • Claim documents separate factual evidence, analysis, contractual argument, and quantum

Participants can apply common contract procedures and select suitable routes for resolving claim disputes.

  • FIDIC 2017 claims procedure mapped from notice through determination and dispute
  • NEC4 early warning and compensation event mechanisms compared with FIDIC
  • Extension-of-time clauses interpreted with prevention principle and time-bar provisions
  • Dispute avoidance boards assessed for referral, procedure, and decision effects
  • Negotiation preparation defines BATNA, settlement range, evidence, and authority
  • Expert determination, adjudication, arbitration, and litigation compared for claim resolution

Participants can review claim submissions critically and prepare evidence-based settlement positions.

  • Schedule review checklist tests logic, calendars, constraints, progress, and revisions
  • Independent claim review challenges entitlement, causation, delay, and quantum links
  • Cross-examination readiness tests source reliability, assumptions, and alternative explanations
  • Peer review protocols document reviewer comments, responses, and version control
  • Executive summaries state decision required, exposure, recommendation, and key evidence
  • Settlement scenarios model time, cost, cashflow, and relationship consequences

Participants can establish governance routines that improve claim readiness throughout project delivery.

  • Claims governance assigns event ownership, approvals, escalation, and reporting cadence
  • Monthly claim dashboards show notices, exposure, ageing, determinations, and recovery
  • Lessons-learned reviews convert recurring delay causes into project controls
  • Risk registers integrate schedule threats, opportunities, owners, triggers, and responses
  • Commercial meeting agendas track actions, commitments, disputes, and decision dates
  • Records retention schedules protect claim evidence through limitation periods

Participants can build, review and present a complete delay-and-claim strategy for a contested construction project.

  • Project fact pattern converted into a complete delay and claim strategy
  • Baseline and updates reviewed to select a defensible delay-analysis method
  • Event chronology, notices, and evidence mapped against contractual entitlement
  • Time impact and concurrency findings translated into extension-of-time conclusions
  • Prolongation and disruption heads quantified without duplication or unsupported assumptions
  • Claim dossier presented with executive recommendation, risks, and negotiation position

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Delay event register template
  2. Contractual notice checklist
  3. Extension-of-time assessment model
  4. Delay analysis method selection matrix
  5. Claim entitlement and evidence matrix
  6. Complete delay-and-claim strategy dossier

Who should attend

  • Project Managers — need to control delay events before completion exposure escalates
  • Planning Engineers — assess critical-path movement and support schedule-based claims
  • Contracts Managers — administer notices, entitlements and formal claim submissions
  • Commercial Managers — quantify time-related costs and protect contractual recovery
  • Quantity Surveyors — prepare variation, prolongation and disruption cost schedules
  • Claims Consultants — develop evidence-led analyses and review disputed claim positions

Skills and tools covered

Delay analysisClaims preparationCPM schedulingExtension-of-time assessmentQuantum calculationContract administration

Tools and standards

AACE International Recommended Practice 29R-03, Society of Construction Law Delay and Disruption Protocol, FIDIC Conditions of Contract for Construction 2017, NEC4 Engineering and Construction Contract

How the course runs

Training methodology

The programme uses short technical briefings followed by construction-based case work, schedule reviews, group exercises and claim simulations. Participants examine baseline programmes, updates, notices, correspondence, site records, cost schedules and contract clauses. The instructor demonstrates delay-analysis choices and claim-structuring methods, then guides participants through applying them to realistic project events. Structured peer review develops the ability to test assumptions, evidence and causal links. Each participant prepares an application plan for transferring the methods to current project controls and claim procedures.

Requirements and prerequisites

Participants should have practical exposure to construction projects, project controls, contract administration, planning, commercial management or quantity surveying. They should understand basic project schedules, construction activities, progress reporting and common contract documents. Familiarity with CPM scheduling terminology, such as critical path, float and milestones, is helpful. Participants do not need to be lawyers, forensic delay analysts or expert users of Primavera P6. Advanced mathematics, programming and prior experience preparing formal claims are not required.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should have working exposure to construction projects, contracts, planning, commercial management or quantity surveying. You do not need legal qualifications, forensic claims experience or advanced Primavera P6 skills.

Bring a laptop if possible, as schedule reviews, claim structures and working documents are easier to develop electronically. Participants may also bring non-confidential examples of delay events, notices or project controls for personal application planning.

The course suits project managers, planners, contracts managers, commercial managers, quantity surveyors and claims professionals. It is particularly relevant to professionals handling building, infrastructure, energy, industrial or civil engineering contracts.

Planning courses focus mainly on building and updating programmes, while contract administration courses focus on contractual procedures. This course connects schedules, records, contractual entitlement, delay analysis and claim quantum to manage disputed project events.

Participants can introduce an event register, notice checklist, evidence matrix and claim review routine immediately. The methods also support stronger baseline reviews, progress reporting, extension-of-time submissions and settlement preparation.

The first week establishes schedule, contract, evidence and delay-analysis foundations while participants begin building working claim materials. The second week addresses concurrency, acceleration, disruption, quantum, dispute routes and a final capstone presentation.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.