Public Sector Contract Management Training Course

Duration 10 days 20 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Contract Managers, Procurement Officers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 9 Nov 2026 Course code SD-CM-092

Before you join: Participants should have experience working with awarded contracts, procurement files, supplier meetings, project delivery or operational services.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Public sector contracts must deliver services, works and supplies while meeting duties of transparency, fairness, value for money, auditability and proper use of public funds. Once a contract is awarded, weak governance can lead to uncontrolled changes, missed milestones, unsupported payments, supplier underperformance, disputes and findings from internal audit or external oversight bodies. Contract managers need a disciplined way to convert award commitments into managed delivery.

This course develops the practical controls used from mobilisation through closeout. Participants examine contract governance, contract documentation, performance measurement, supplier meetings, payment assurance, change control, risk management, records, disputes, extensions and closeout. They apply public sector principles including accountability, equal treatment, conflict management, information rights and evidence-based decision-making. The course also addresses common contract forms, including NEC4 and FIDIC, while keeping the methods applicable to local public procurement rules and organisational procedures.

Teaching combines focused instructor briefings with realistic cases involving construction works, outsourced facilities management, technology services and social-service delivery. Participants build contract management artefacts during the first week, then test and improve them through scenarios involving performance failure, variations, claims and audit review. They leave with a completed contract management pack, including governance arrangements, a performance framework, risk register, change-control process, supplier meeting structure and closeout plan.

The course suits professionals who already work with public contracts and need stronger control over post-award delivery. It is particularly relevant where contracts carry high public visibility, complex supplier dependencies, grant funding conditions or strict reporting requirements.

What you will be able to do

  • Develop a contract management plan with governance, controls, milestones and reporting arrangements
  • Interpret contract clauses to identify obligations, remedies, approvals and evidence requirements
  • Design KPIs, service levels and performance dashboards for public sector suppliers
  • Apply risk registers, issue logs and escalation procedures to contract delivery problems
  • Operate a documented change-control process for variations, extensions and scope changes
  • Assess invoices and payment evidence against acceptance criteria and contractual milestones
  • Manage supplier performance meetings using action logs, recovery plans and escalation routes
  • Present a complete contract management pack for management and audit review

Benefits of attending

For you

  • Greater confidence challenging unsupported supplier claims and payment requests
  • A repeatable method for turning contract clauses into operating controls
  • Stronger evidence for escalation, dispute avoidance and management decisions
  • Practical experience producing performance and risk reporting for senior stakeholders
  • Improved readiness for contract manager, commissioning and supplier-management roles

For your organisation

  • Earlier identification of delivery failure, cost exposure and compliance breaches
  • Better control of variations, extensions and commitments outside approved scope
  • More defensible payment decisions supported by acceptance and performance evidence
  • Clearer supplier accountability through measurable service levels and recovery actions
  • Improved audit trails for oversight, information requests and contract closeout

Course modules

20 modules over 10 days

Participants can establish the purpose, roles and control structure for a public sector contract.

  • Public contract lifecycle from award notice through closeout and lessons learned
  • Roles of contract manager, budget holder, technical lead and procurement officer
  • RACI matrix for approval rights, escalation routes and decision records
  • Authority limits and delegation schedules tested against contract decisions
  • Public value, propriety and regularity as management obligations
  • Contract file index linking approvals, correspondence, evidence and change records

Participants can extract and organise the obligations that govern delivery and administration.

  • Order of precedence across agreements, schedules, specifications and supplier proposals
  • Obligation matrix mapping deliverables, owners, dates, evidence and consequences
  • Reading definitions, interpretation clauses and incorporated documents before action
  • Notice provisions: recipients, formats, timings and proof of transmission
  • Acceptance criteria distinguished from delivery dates, warranties and service levels
  • Contractual remedies for delay, defective performance and repeated non-compliance

Participants can apply public sector compliance duties when managing suppliers and decisions.

  • Equal treatment principles applied after award to supplier communications
  • Conflict-of-interest declarations, recusals and documented mitigation actions
  • Transparency records supporting scrutiny, audit and information-access requests
  • Confidential information classified before sharing performance or commercial data
  • Gifts, hospitality and supplier contact managed through organisational policies
  • Segregation of duties across specification, acceptance, payment and approval

Participants can plan a controlled transition from award decision to operational delivery.

  • Award-to-mobilisation checklist covering documents, systems, people and dependencies
  • Handover meeting agenda between procurement, contract management and technical teams
  • Baseline schedule agreed with milestones, dependencies, assumptions and owners
  • Mobilisation risks logged before service commencement or site possession
  • Kick-off meeting terms confirming reporting, notices and working protocols
  • Supplier onboarding checks for insurances, securities, licences and key personnel

Participants can produce a contract management plan proportionate to contract risk and value.

  • Contract management plan structure aligned to scope, risk and governance
  • Segmentation using spend, criticality, supplier dependency and market alternatives
  • Annual management calendar for meetings, reviews, reporting and renewals
  • Control activities assigned to named owners and timed against milestones
  • Document retention schedule covering operational, financial and decision evidence
  • Management information requirements defined for operational and executive audiences

Participants can create measurable performance arrangements that drive contractual outcomes.

  • Logic model linking inputs, activities, outputs, outcomes and public value
  • SMART KPIs with definitions, sources, targets, tolerances and owners
  • Service-level agreements specifying measurement windows, exclusions and remedies
  • Balanced scorecard categories for quality, cost, timeliness, risk and social value
  • Leading indicators separated from lagging indicators and outcome measures
  • Data validation checks before performance results enter management reports

Participants can manage supplier relationships while maintaining appropriate public sector boundaries.

  • Supplier segmentation determining meeting frequency, senior attention and contingency planning
  • Relationship charters defining behaviours, interfaces, escalation and confidentiality expectations
  • Operational review meetings structured around evidence, actions and due dates
  • Strategic review agendas covering value, risks, improvement and future demand
  • Action logs recording owner, commitment, deadline, status and closure evidence
  • Constructive challenge techniques for disputed facts and weak recovery commitments

Participants can identify, assess and treat contract risks and active delivery issues.

  • ISO 31000 risk process adapted for contract delivery decisions
  • Risk register fields covering cause, event, impact, owner and treatment
  • Probability-impact scoring calibrated against financial, service and reputational exposure
  • Issues logged separately from risks with immediate containment actions
  • Risk appetite statements guiding escalation and management intervention
  • Dependency mapping for subcontractors, client inputs, systems and approvals

Participants can validate payments against contractual entitlement, delivery evidence and delegated authority.

  • Payment schedule reconciled with pricing mechanism, milestones and budget profile
  • Three-way match between invoice, acceptance evidence and contract pricing
  • Milestone certificates tested against deliverable quality and approval requirements
  • Open-book cost records reviewed for allowable costs and supporting evidence
  • Retention, liquidated damages and service credits applied under contract terms
  • Forecast commitments compared with approved budget and remaining contract value

Participants can maintain records and reporting that support oversight and informed intervention.

  • Audit trail mapped from decision, authority, evidence, approval and communication
  • Monthly contract report covering performance, finance, risk, changes and decisions
  • Exception reporting distinguishes breaches, emerging concerns and management actions
  • Version control applied to plans, registers, instructions and agreed changes
  • Records of verbal decisions confirmed through dated written correspondence
  • Information-access requests prepared through searchable, complete contract files

Participants can assess, approve and document changes without losing scope or financial control.

  • Change request form capturing rationale, scope, cost, time and risk
  • Materiality assessment distinguishes permitted changes from new procurement requirements
  • Impact analysis tests budget, schedule, service levels and supplier capacity
  • Change authority matrix separates recommendation, approval and contract execution
  • Variation orders issued only after written scope and price agreement
  • Updated baselines preserve traceability between original award and approved changes

Participants can manage contractual time obligations, delays and requests for extensions.

  • Critical path method identifies activities driving completion and service commencement
  • Baseline programme compared with actual progress, forecasts and recovery dates
  • Early warning notices used to expose potential delay and cost impacts
  • Extension-of-time requests assessed against causation, evidence and contractual entitlement
  • Recovery plans specify milestones, resources, reporting and escalation triggers
  • Concurrent delay considered using applicable contract terms and legal advice

Participants can control quality assurance, acceptance decisions and correction of defective work.

  • Inspection and test plans aligned with specifications and acceptance criteria
  • Quality assurance distinguishes process compliance from final deliverable acceptance
  • Non-conformance reports record defects, causes, corrective actions and verification
  • Acceptance certificates issued only after authorised evidence review
  • Defects liability periods tracked with inspections, notifications and closure records
  • Root cause analysis using five whys and fishbone diagrams

Participants can intervene in supplier underperformance using fair, documented and proportionate actions.

  • Performance failure defined against contractual standards, evidence and measurement rules
  • Cure notices state breach, required remedy, deadline and consequences
  • Supplier recovery plans tested for actions, resources, dates and measurable outcomes
  • Service credits and liquidated damages distinguished from compensation claims
  • Escalation ladders move unresolved issues through operational and executive levels
  • Termination warning signs assessed before remedies become commercially constrained

Participants can preserve rights and manage claims before they become formal disputes.

  • Claim chronology assembled from notices, records, correspondence and contemporaneous evidence
  • Without-prejudice discussions separated from formal contractual communications and admissions
  • Negotiation preparation identifies interests, alternatives, authority and settlement limits
  • Mediation, adjudication, arbitration and litigation compared for contractual disputes
  • Dispute boards and standing neutral processes under applicable contract forms
  • Legal advice instructions framed with facts, documents, questions and time constraints

Participants can recognise key administration mechanisms within commonly used works contract forms.

  • NEC4 early warnings, risk reduction meetings and compensation events
  • NEC4 programme acceptance and notification requirements for project managers
  • FIDIC Red Book roles of employer, engineer and contractor
  • FIDIC claims procedures, determinations and dispute avoidance mechanisms
  • Contract form selection linked to risk allocation and delivery model
  • Special conditions checked against standard-form procedures and defined terms

Participants can monitor non-financial commitments included in public sector contracts.

  • Social value commitments translated into measurable supplier delivery plans
  • Environmental requirements monitored through waste, emissions and resource-use evidence
  • Modern slavery indicators reviewed within supplier assurance and escalation processes
  • Local employment commitments verified through payroll, training and placement records
  • Ethical supply-chain reporting linked to contract risks and corrective actions
  • Outcome reporting avoids double counting across contracts and funding streams

Participants can prepare lawful extensions, orderly exits and evidenced contract closure.

  • Extension decision paper assesses performance, authority, value and procurement implications
  • Exit plan addresses data, assets, staff, records and service continuity
  • Knowledge transfer requirements scheduled before supplier departure and final payment
  • Asset registers reconciled against handover, condition and ownership provisions
  • Final account process resolves outstanding payments, claims and retained sums
  • Lessons-learned review captures control failures, supplier insights and future specifications

Participants can present contract status and required decisions clearly to senior stakeholders.

  • Executive dashboard combines delivery, finance, risk, compliance and decisions
  • Red-amber-green ratings supported by thresholds, trend data and narrative evidence
  • Decision papers set out options, recommendations, authorities and consequences
  • Escalation briefings distinguish urgent action from matters requiring strategic direction
  • Management interventions linked to contractual rights, resources and accountable owners
  • Board reporting protects confidential information while explaining material exposure

Participants can build, review and present a complete contract management pack for a public sector contract.

  • Contract profile summarising scope, value, term, stakeholders and critical obligations
  • Governance map showing authorities, RACI assignments, meetings and escalation routes
  • Performance dashboard containing KPIs, service levels, targets and evidence sources
  • Risk and issue register with treatments, owners, triggers and review dates
  • Change-control workflow covering request, assessment, approval, implementation and records
  • Payment assurance checklist linking invoices, acceptance, pricing and delegated authority
  • Senior review presentation defending priorities, interventions and next-quarter actions

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Public sector contract management plan template
  2. Contract obligation and compliance matrix
  3. Supplier performance dashboard model
  4. Contract risk and issue register
  5. Change-control and variation workflow
  6. Contract closeout and exit checklist

Who should attend

  • Contract Managers — responsible for post-award performance, controls and supplier relationships
  • Procurement Officers — need to support effective handover and contract compliance
  • Project Managers — manage delivery dependencies, milestones and contractual changes
  • Commissioning Managers — oversee outsourced services and public-service outcomes
  • Finance and Budget Officers — require assurance over payments, commitments and evidence
  • Internal Audit and Compliance Staff — review contract controls, records and decision trails

Skills and tools covered

Contract governanceSupplier performance managementChange controlPayment assuranceContract risk managementAudit-ready records

Tools and standards

NEC4 Engineering and Construction Contract, FIDIC Red Book, ISO 31000 Risk Management, ISO 44001 Collaborative Business Relationship Management

How the course runs

Training methodology

The instructor uses short briefings to introduce controls, clauses and public sector duties, followed by cases drawn from works, services and technology contracts. Small groups review contract extracts, prepare registers, assess invoices, conduct supplier-meeting simulations and decide change requests against delegated authority limits. Participants progressively develop an anonymised contract management pack, receiving structured peer and instructor feedback. Application planning links each tool to participants' own contract portfolio, reporting cycle and governance arrangements.

Requirements and prerequisites

Participants should have experience working with awarded contracts, procurement files, supplier meetings, project delivery or operational services. They should understand basic commercial terms such as scope, price, milestone, invoice, variation and service level. Familiarity with their employer's procurement rules and delegated authorities is useful. The course does not require legal training, prior use of NEC4 or FIDIC, advanced financial modelling, or experience drafting tender documents. Participants may bring an anonymised live contract or contract-management issue for application planning.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should understand basic contract and procurement terminology and have some exposure to supplier, project or operational delivery work. Legal qualifications and prior experience with NEC4 or FIDIC are not required.

Participants may bring an anonymised contract, service specification, performance report or current contract-management problem. The instructor will provide case materials and templates, so bringing live documents is optional.

It is designed for contract managers, procurement officers, project managers, commissioners, finance staff and compliance professionals working after contract award. It is most useful for staff who need to monitor delivery, approve changes or hold suppliers accountable.

Procurement courses focus primarily on planning, competition, evaluation and award. This course starts at handover and focuses on controlling performance, payments, risks, changes, claims, records and closeout.

Participants build a contract management pack using tools that can be adapted to their own contracts. The pack provides working structures for governance, performance reporting, risk reviews, payment checks and change decisions.

Each day runs from 08:30 to 16:30 and provides about 6.5 contact hours. Early modules establish the management pack, while later modules apply it to underperformance, variations, disputes, closeout and the final capstone presentation.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.