Training Administration Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Training Administrator, Learning and Development Coordinator and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 9 Nov 2026 Course code SD-LD-137

Before you join: Participants should have some experience supporting training, HR administration, events coordination or employee records.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Training administration determines whether learning events start on time, reach the intended people, meet policy obligations and produce usable records. Weak booking controls, incomplete attendance evidence, unclear supplier commitments and late changes create avoidable cost and damage trust in the learning function. The work is often distributed between HR, managers, instructors, finance and external providers, so administrators need disciplined processes rather than informal reminders and spreadsheets that nobody owns.

This course develops the practical systems required to plan, schedule, promote, administer and close training events. Participants work through training request handling, needs data, annual calendars, enrolment workflows, venue and supplier coordination, virtual delivery support, learning management system records, budget tracking, data protection, mandatory training evidence and evaluation reporting. They learn to use RACI matrices, change-control logs, service-level measures, training matrices and the Kirkpatrick Model to keep learning operations controlled and visible.

Teaching combines short instructor briefings with realistic cases from corporate, public-sector and regulated settings. Participants review booking failures, supplier changes, low attendance, incomplete compliance records and virtual delivery incidents, then apply structured templates to resolve them. They leave with a training administration operating pack containing reusable checklists, trackers, process maps and reporting formats that can be adapted for their own learning portfolio.

The course suits professionals responsible for coordinating instructor-led, virtual or blended learning programmes, especially where attendance, certification, spending and audit evidence matter.

What you will be able to do

  • Build a RACI matrix defining responsibilities across the training administration cycle
  • Convert training requests into prioritised schedules, approvals and delivery plans
  • Administer enrolment, waitlists, cancellations and attendance records using controlled workflows
  • Produce venue, supplier and facilitator coordination documents for classroom and virtual events
  • Maintain training records that meet data protection, retention and audit requirements
  • Control training spend using budget trackers, cost-per-learner calculations and invoice checks
  • Analyse attendance, completion, satisfaction and cost data for management reporting
  • Write standard operating procedures and improvement actions for training administration services

Benefits of attending

For you

  • Prepare training events with fewer last-minute changes and missed dependencies
  • Handle learner bookings, cancellations and waitlists using documented controls
  • Produce audit-ready attendance, completion and certification records
  • Explain training costs, utilisation and service issues with credible management data
  • Build a practical case for improving inefficient training administration processes

For your organisation

  • Reduced no-shows through clearer joining instructions, reminders and waitlist controls
  • More accurate mandatory training records for audit, renewal and exception management
  • Lower avoidable costs from late cancellations, supplier errors and unused course places
  • Consistent learner and facilitator experience across classroom and virtual delivery
  • Better management visibility of training demand, spend, attendance and completion

Course modules

10 modules over 5 days

Participants can define the training administration function, responsibilities and core service controls.

  • Training administration roles, service levels and hand-offs across the learning cycle
  • ADDIE stages translated into administration tasks, records and decision points
  • RACI matrix for facilitators, managers, suppliers and learning administrators
  • Training request forms capturing objectives, audience, constraints and approvals
  • Stakeholder maps identifying sponsors, budget holders and operational contacts
  • Service catalogue definitions for standard courses, bespoke events and support

Participants can turn training demand into prioritised, controlled delivery schedules.

  • Training needs analysis data from performance gaps, compliance duties and requests
  • SMART learning objectives checked against job tasks and business measures
  • Prioritisation matrix scoring risk, reach, urgency, cost and strategic fit
  • Annual learning calendar balancing peak workloads, venues and instructor availability
  • Scheduling lead times for approvals, procurement, invitations and materials
  • Change-control log recording scope, dates, owners and stakeholder decisions

Participants can manage learner bookings and communications through a controlled enrolment workflow.

  • End-to-end enrolment workflow from nomination through confirmation and attendance status
  • Eligibility rules, prerequisites and approval routes documented in booking procedures
  • Waitlist protocols, cancellation deadlines and replacement learner controls
  • Joining instructions covering access, timings, preparation, contacts and accessibility
  • Calendar invitations and reminder schedule reducing no-shows before delivery
  • Privacy notices and consent records for learner personal data

Participants can coordinate venues, materials and suppliers against agreed delivery requirements.

  • Venue selection checklist covering capacity, access, safety, catering and technology
  • Room-layout plans matched to teaching method, numbers and accessibility needs
  • Supplier statements of work defining deliverables, rates and cancellation terms
  • Purchase-order controls aligned with approved quotes, budgets and delegated authority
  • Materials production schedule for workbooks, name badges, equipment and signage
  • Contingency plans for facilitator absence, travel disruption and technology failure

Participants can support virtual and hybrid events with clear technical and attendance controls.

  • LMS course records linking sessions, learners, completions and evidence
  • SCORM package checks for launch, completion status and reporting fields
  • Virtual classroom run sheets covering links, roles, polls and breakout rooms
  • Access-testing protocol for audio, video, permissions and participant support
  • Digital attendance evidence using reports, check-ins and completion rules
  • Hybrid delivery controls coordinating room participants, remote learners and facilitators

Participants can track training costs and verify financial records against delivery evidence.

  • Training budget tracker separating instructor, venue, travel, materials and platform costs
  • Cost-per-learner calculations using committed spend, attendance and capacity figures
  • Invoice matching against purchase orders, contracts, attendance and delivery evidence
  • Accruals and forecast updates for scheduled courses and outstanding commitments
  • Cancellation charge analysis supporting timely decisions and supplier negotiations
  • Management reports explaining variance, utilisation and cost trends clearly

Participants can maintain training records that support compliance, privacy and audit requirements.

  • Training records retention schedule based on legal, policy and audit requirements
  • Data minimisation principles applied to registration forms and attendance lists
  • GDPR lawful basis, privacy notices and data-subject request handling
  • Mandatory training matrices showing populations, deadlines, renewals and exceptions
  • Audit trail requirements for approvals, attendance, certificates and assessment results
  • Access controls protecting learner records in shared drives and learning systems

Participants can run training-day administration and respond appropriately to delivery disruptions.

  • Facilitator briefing packs specifying objectives, timings, audience profile and logistics
  • Session run sheets controlling registration, breaks, materials and close-down
  • Front-of-room checks for equipment, seating, safety and learner access
  • Attendance reconciliation using sign-in sheets, LMS data and exceptions
  • Service recovery scripts for late arrivals, complaints and delivery disruptions
  • Post-course close-down checklist for materials, invoices, records and follow-up

Participants can collect and report training data that supports operational and learning decisions.

  • Kirkpatrick Model levels matched to feasible evidence and decision needs
  • Reaction questionnaire design using rating scales, open questions and response targets
  • Learning evidence captured through assessments, knowledge checks and completion data
  • Transfer follow-up questions for managers at 30-, 60- and 90-day intervals
  • Dashboard metrics for enrolment, attendance, completion, satisfaction and cost
  • Corrective-action register converting findings into owners, deadlines and status

Participants can improve training administration processes using documented standards and performance measures.

  • Standard operating procedures written with triggers, steps, controls and ownership
  • Process maps exposing delays, rework, duplicate entry and unclear hand-offs
  • Root-cause analysis using five whys and fishbone diagrams
  • Service-level measures for response times, booking accuracy and certificate turnaround
  • Monthly administration review linking performance data to improvement actions
  • Personal application plan defining three workplace changes, evidence and review dates

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Training administration RACI matrix
  2. Annual training calendar template
  3. Enrolment and cancellation workflow checklist
  4. Venue and virtual delivery run-sheet pack
  5. Training budget and cost-per-learner tracker
  6. Training records retention and audit checklist

Who should attend

  • Training Administrator — needs reliable procedures for bookings, records and course logistics
  • Learning and Development Coordinator — manages course calendars, learners and delivery suppliers
  • HR Administrator — supports mandatory learning records and employee development administration
  • Learning Operations Officer — requires service controls, reporting and process improvement methods
  • Training Coordinator — coordinates venues, instructors, materials and participant communications
  • LMS Administrator — maintains accurate learner data, completions and reporting evidence

Skills and tools covered

Training operations coordinationEnrolment administrationLearning records managementSupplier coordinationTraining budget controlEvaluation reporting

Tools and standards

ADDIE model, RACI matrix, Kirkpatrick Model, SCORM

How the course runs

Training methodology

The course uses short briefings to introduce administration methods, followed by case work, group exercises and structured simulations. Participants work with realistic training requests, course calendars, booking changes, venue problems, supplier invoices, attendance gaps and compliance reports. Instructor feedback focuses on the quality of controls, records and communications. Application planning at the end of the course helps participants select immediate improvements for their own booking, records, reporting or supplier-management processes.

Requirements and prerequisites

Participants should have some experience supporting training, HR administration, events coordination or employee records. They should be comfortable using spreadsheets, email, calendars and shared document systems to organise work. Familiarity with their employer’s learning management system or training booking process is useful but not essential. No instructional design qualification, facilitation experience, finance qualification or specialist data protection certification is required. Participants will benefit most if they can bring examples of current forms, reports or recurring administration problems from their workplace.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Some exposure to training, HR administration, event coordination or employee records is expected. You do not need to be a trainer, instructional designer or finance specialist.

Bring a laptop if possible, plus examples of booking forms, calendars, attendance reports or administration issues you want to improve. Sensitive documents should be anonymised before use.

It is intended for training administrators, L&D coordinators, HR administrators, learning operations staff and LMS administrators. It also suits people newly responsible for coordinating internal or supplier-led learning events.

This course focuses on the operational work that makes learning delivery controlled, recorded and financially managed. It does not teach classroom facilitation techniques or the design of learning content.

Participants can use the templates to improve a current course calendar, booking process, supplier file, attendance register or management report. The final application plan identifies three workplace changes and review dates.

Each day includes about 6.5 contact hours between 08:30 and 16:30, with breaks. Time is divided between instructor input, case analysis, group work, simulations and application planning across ten modules.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.

Ask on WhatsApp info@skillsetdevelopment.com

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