Advanced Customer Service Training Course
Advanced customer service work requires more than polite communication. Service teams must diagnose the real customer need, manage…
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from USD 1,100
Customer Service Training Courses
Short courses and certifications in customer service
11 courses
Customer Experience Excellence Training Course
Customer experience failures rarely result from one poor interaction. They arise when service promises exceed operational capacity…
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from USD 1,100
Customer Experience Management Training Course
Customer experience management turns customer needs, feedback and operational evidence into decisions about services, channels, pr…
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from USD 1,100
Customer Experience Performance Management Training Course
Customer experience performance often suffers from disconnected measures, inconsistent quality scoring, delayed reporting and revi…
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from USD 1,100
Customer Journey Mapping Training Course
Customer journeys often fail at the handoffs between marketing, sales, service operations, digital channels and third-party provid…
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from USD 1,100
Customer Service and Retention Training Course
Telecommunications providers compete on more than price and network coverage. Billing confusion, repeated contacts, delayed fault …
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from USD 1,100
Customer Service in Transport and Logistics Training Course
Transport and logistics customers judge service at every hand-off: quotation accuracy, booking confirmation, collection timing, sh…
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from USD 1,100
Customer Service Management Training Course
Customer service leaders must deliver timely, accurate and consistent support while controlling backlog, meeting service commitmen…
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from USD 1,100
Leading Customer Service Teams Training Course
Customer service leaders must deliver dependable experiences while managing competing demands: rising contact volumes, complex cas…
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from USD 1,100
Service Quality and Customer Satisfaction Training Course
Service quality fails when customer promises, operational processes and frontline delivery do not match. The results are repeat co…
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from USD 1,100
Voice of the Customer Training Course
Customer feedback is often collected in large volumes but produces little operational change. Scores are reported without clear de…
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from USD 1,100