Avigilon Control Center Video Security Management Training Course

Course overview

Security teams need more than live camera views to manage incidents, protect people, and meet evidential, privacy, and operational requirements. In hospitals, industrial sites, campuses, utilities, and large facilities, operators must rapidly identify relevant footage, verify alarms, coordinate response, preserve video, and produce defensible evidence. Poorly configured views, inconsistent alarm handling, excessive retention, and weak export practices can delay investigations and expose the organisation to safety, compliance, and reputational risk.

This five-day Avigilon Control Center (ACC) course develops the operational and supervisory skills required to use ACC as a video security management platform. Participants configure logical sites, camera groups, maps, layouts, users, roles, alarms, bookmarks, and retention settings; search recorded footage using timeline controls, motion search, and Appearance Search; investigate incidents; export authenticated evidence; and document operator actions. The course also addresses video-security procedures for health, safety, and environmental events, including restricted-area entry, vehicle incidents, lone-worker concerns, spills, and emergency response.

Training is delivered through instructor-led demonstrations, guided ACC Client exercises, incident-based investigations, and group configuration workshops using realistic camera and alarm scenarios. Participants work through the complete sequence from alarm receipt to evidence export and incident handover. Each participant leaves with an ACC operating and incident-response workbook containing their configured monitoring plan, alarm response logic, investigation checklist, evidence-export record, and recommendations for applying the approach at their own site.

The course is designed for intermediate security professionals who already understand CCTV operations and now need to administer, supervise, or standardise use of Avigilon Control Center across a live security environment.

Course objectives

By the end of this course, participants will be able to:

• Configure ACC sites, camera groups, logical IDs, maps, and monitoring layouts for operational use
• Create user roles and permissions using least-privilege access principles
• Build alarm definitions, escalation procedures, and acknowledgement workflows for security and HSE events
• Conduct recorded-video investigations with ACC timeline controls, motion search, and Appearance Search
• Create bookmarks, incident folders, and operator notes that preserve an auditable investigation record
• Export authenticated video evidence with appropriate clip ranges, player options, and chain-of-custody documentation
• Set recording schedules, retention parameters, and storage-monitoring controls aligned to operational requirements
• Produce a site-specific ACC incident-response and evidence-handling workbook

Benefits of attending

Target competencies

Who should attend

• Security Control Room Supervisors — who must standardise operator responses and review incident handling
• Security Systems Administrators — who configure ACC users, cameras, alarms, storage, and permissions
• HSE Managers and Advisors — who need reliable video evidence for safety investigations and corrective actions
• Corporate Security Managers — who oversee security operations, incident assurance, and evidential governance
• Facilities and Site Operations Managers — who rely on video systems to manage access, traffic, contractors, and emergencies
• Security Investigators — who must locate, preserve, export, and document video evidence for formal enquiries

Requirements and prerequisites

Participants should have practical experience using CCTV or video management systems in a security, facilities, operations, or HSE setting. They should understand basic camera concepts such as live versus recorded video, camera views, event or alarm notifications, and the purpose of access permissions. Familiarity with Windows desktop navigation, file management, and standard incident-reporting processes is assumed. Prior use of Avigilon Control Center is helpful but not essential. Participants do not need to install ACC, configure network switches, design IP networks, programme cameras, or hold a cybersecurity qualification; these are not the focus of the course.

Training methodology

The instructor uses a live ACC training environment to demonstrate each workflow before participants complete it themselves in ACC Client. Short technical briefings cover configuration choices, permissions, retention, privacy, and evidential controls; guided labs then require participants to configure views, alarms, users, and searches. Case studies model realistic HSE and security events, including restricted-area access and vehicle-pedestrian incidents, with teams deciding what to verify, preserve, escalate, and record. The final workshop converts learning into a site-specific operating and incident-response plan.

Course outline

Day 1: ACC architecture and operational workspace

• Avigilon Control Center architecture, roles, and client-server communication
• ACC Client navigation, views, tabs, and workspace management
• Camera groups, logical IDs, naming conventions, and device organisation
• Live video monitoring controls, PTZ operation, and digital zoom
• Maps, map layers, camera placement, and situational awareness
• Custom layouts, saved views, and operator monitoring profiles
• Video quality, stream selection, bandwidth awareness, and display settings

Workshop: Participants configure a control-room workspace for a multi-building site and produce saved layouts, a camera map, and an operator monitoring profile.

Day 2: Users, alarms, and response control

• User accounts, groups, roles, and least-privilege permission design
• Camera, export, search, and administration permission boundaries
• Alarm sources, alarm triggers, priorities, and acknowledgement states
• Alarm actions, associated cameras, maps, and response instructions
• Alarm queues, filtering, escalation, and supervisor review
• Standard operating procedures for security and HSE alarm events
• Audit trails, operator accountability, and exception review

Workshop: Participants create a role-permission matrix and configure an alarm workflow for a restricted-area intrusion with documented escalation steps.

Day 3: Video search and incident investigation

• Recorded-video timeline navigation and event correlation
• Bookmark creation, naming standards, and incident folders
• Motion Search parameters, search regions, and result review
• Appearance Search workflows for locating people and vehicles
• Camera sequencing, multi-camera reconstruction, and synchronised playback
• Investigation planning for workplace injuries, spills, and vehicle events
• Operator notes, investigation logs, and findings documentation

Workshop: Using a staged loading-bay incident, participants locate relevant footage across multiple cameras and produce a timed incident reconstruction with bookmarks and notes.

Day 4: Evidence, retention, and governance

• Evidence selection, clip boundaries, and relevance testing
• ACC video export formats, authenticated player exports, and verification
• Chain-of-custody records and evidence-transfer controls
• Recording schedules, retention settings, and storage-capacity implications
• Privacy, access control, and proportionate use of video surveillance
• Video redaction considerations and disclosure preparation
• System health indicators, storage alerts, and operational assurance checks

Workshop: Participants export a verified evidence package for a simulated safety investigation and complete an evidence register and chain-of-custody record.

Day 5: Operational implementation and assurance

• Designing ACC operating procedures for control-room teams
• HSE incident workflows for emergency, environmental, and access-control events
• Shift handover records, open alarms, and investigation continuity
• Performance measures for alarm response, search time, and evidence quality
• User-access reviews, retention reviews, and configuration change control
• Integrating ACC outputs into incident reports and corrective-action processes
• Site implementation planning, stakeholder roles, and governance actions

Workshop: Participants complete and present an ACC operating and incident-response workbook for their site, including priorities, alarm logic, evidence controls, and a 90-day implementation plan.

Tools & standards covered

Avigilon Control Center Client, Avigilon Control Center Server, Avigilon Appearance Search, ONVIF Profile S

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions