Bancassurance Compliance and Risk Management Training Course

Participants can translate applicable regulatory requirements into a bancassurance obligations map.

• Banking, insurance and distribution rules organised by obligation
• IAIS Insurance Core Principles applied to insurer oversight
• Conduct, prudential and consumer-protection requirements distinguished clearly
• Cross-border distribution permissions and passporting restrictions assessed
• Regulatory perimeter tests applied to referrals and introductions
• Obligations register assigns owners, evidence and review frequencies

Participants can design governance arrangements for effective bancassurance oversight and challenge.

• Board-approved bancassurance strategy defines customer and risk objectives
• Delegated authorities documented for product, pricing and distribution decisions
• Joint governance committees use terms of reference
• Conflict-of-interest registers capture bank and insurer competing duties
• Senior management accountability mapped to critical control activities
• Escalation thresholds connect frontline issues with committee action

Participants can establish product-governance controls from design through withdrawal.

• Target-market assessment defines needs, exclusions and vulnerability factors
• Product approval committees challenge value, suitability and disclosures
• Fair value assessments test benefits against customer costs
• Distribution strategy matched to product complexity and customer capability
• Product changes controlled through documented materiality assessments
• Withdrawal plans protect policyholders, beneficiaries and servicing continuity

Participants can map customer-outcome risks and specify preventive sales controls.

• Customer journey mapping identifies decision points and hand-offs
• Needs analysis records customer objectives, affordability and protection gaps
• Suitability assessments distinguish advised from non-advised sales
• Disclosure checklists cover exclusions, premiums, fees and cancellation rights
• Cooling-off processes provide documented cancellation and refund controls
• Vulnerable customer indicators trigger enhanced support and escalation

Participants can control sales-conduct risks arising from staff incentives and capability gaps.

• Sales incentive design tested against conduct-risk indicators
• Balanced scorecards combine volume, quality, complaints and persistence
• Competence frameworks define product knowledge and advisory limits
• Call monitoring samples disclosures, consent and prohibited sales practices
• Mystery shopping methods test branch and remote-channel conduct
• Remuneration clawbacks address substantiated mis-selling and misconduct

Participants can create a risk assessment using ISO 31000 and defined scoring criteria.

• ISO 31000 principles structure bancassurance risk-management activities
• Risk taxonomy separates conduct, operational, financial and compliance risks
• Inherent risk scoring uses likelihood and impact criteria
• Control effectiveness ratings determine residual-risk assessments
• Risk registers record causes, events, consequences and treatments
• Key risk indicators set thresholds, owners and escalation triggers

Participants can identify operational failure points and design proportionate controls.

• Process maps locate manual interventions and control breakpoints
• Risk and control self-assessments document process-level exposures
• Segregation-of-duties matrices prevent incompatible sales and approval activities
• Maker-checker controls protect policy issuance and premium processing
• Operational loss-event taxonomy captures errors, failures and misconduct
• Root-cause analysis uses five whys and cause-and-effect diagrams

Participants can recognise financial-risk interfaces between banking products and insurance distribution.

• Credit-linked insurance risks assessed within lending customer journeys
• Premium financing controls address affordability and repayment stress
• Underwriting authority limits prevent unauthorised risk acceptance
• Claims payment controls protect against duplicate and fraudulent settlements
• Concentration analysis identifies dependence on products, channels and insurers
• Capital and liquidity implications escalated through appropriate governance

Participants can apply financial-crime controls to bancassurance onboarding and policy servicing.

• FATF Recommendations inform risk-based customer due diligence
• Customer identification reconciled across bank and insurer records
• Beneficial ownership checks address corporate policyholder structures
• Sanctions screening covers applicants, beneficiaries, payees and intermediaries
• Transaction monitoring identifies unusual premium and claims activity
• Fraud typologies cover identity theft, staged claims and collusion

Participants can specify data-sharing controls for bancassurance arrangements and digital channels.

• Data inventories identify customer information exchanged between entities
• Purpose limitation controls govern marketing, underwriting and claims data
• Consent records evidence permissions, withdrawals and communication preferences
• Data-sharing agreements define retention, access and breach responsibilities
• Role-based access controls restrict sensitive policyholder information
• Cyber incident playbooks coordinate bank and insurer notifications

Participants can manage complaints and claims evidence to identify systemic customer harm.

• Complaint taxonomy categorises sales, service, claims and disclosure failures
• Root-cause reviews identify recurring process and training weaknesses
• Claims-handling standards define timeliness, fairness and communication requirements
• Redress methodologies calculate refunds, interest and consequential loss
• Vulnerable customer complaints receive prioritised handling and support
• Management information tracks volumes, outcomes, ageing and repeat causes

Participants can assess and oversee third parties supporting bancassurance services.

• Outsourcing inventories classify material activities and service providers
• Due diligence assesses licensing, financial strength and control maturity
• Service-level agreements define performance, quality and reporting requirements
• Contract clauses address audit rights, data use and subcontracting
• Third-party risk assessments include concentration and exit exposures
• Exit plans preserve customer servicing, records and regulatory obligations

Participants can plan and document risk-based compliance monitoring and control testing.

• Annual monitoring plans prioritise high-risk regulatory obligations
• Control objectives define expected outcomes and evidence requirements
• Sampling methodology selects representative, targeted and judgemental samples
• Test scripts document procedures, exceptions and supporting evidence
• Issue grading considers customer impact, recurrence and regulatory significance
• Quality assurance reviews testing consistency and documentation standards

Participants can produce decision-useful risk and compliance reporting for governance committees.

• Key risk indicators linked to appetite limits and trends
• Key performance indicators separated from customer-outcome measures
• Dashboard design uses thresholds, exceptions and accountable owners
• Risk reports explain drivers, impacts, actions and due dates
• Conduct metrics include cancellations, complaints, persistence and claims ratios
• Committee packs distinguish accepted risks from unresolved control gaps

Participants can manage bancassurance incidents from detection through regulatory reporting.

• Incident classification distinguishes operational, conduct and financial-crime events
• Immediate containment actions protect customers, systems and evidence
• Materiality assessments determine senior escalation and notification requirements
• Investigation plans define scope, evidence sources and interview responsibilities
• Regulatory notifications communicate facts, customer impact and corrective actions
• Post-incident reviews confirm remediation effectiveness and lessons learned

Participants can prepare evidence and responses for audit and supervisory review.

• Audit universe includes bank, insurer and shared control activities
• Assurance maps coordinate compliance, risk, audit and external assurance
• Evidence repositories retain approvals, monitoring results and issue records
• Regulatory examination requests assigned through controlled response protocols
• Management responses state root causes, owners and completion dates
• Validation testing confirms closure of audit and supervisory findings

Participants can structure remediation programmes for significant bancassurance control weaknesses.

• Remediation plans define actions, owners, milestones and dependencies
• SMART action design produces testable and time-bound commitments
• Change impact assessments identify affected processes, systems and customers
• Issue-management workflows track approvals, evidence and overdue actions
• Independent validation challenges completed remediation before closure
• Sustainability checks confirm controls operate after programme completion

Participants can plan continuity controls for critical bancassurance services and disruptions.

• Important business services identify critical customer and policyholder outcomes
• Impact tolerances define maximum disruption for essential services
• Business continuity plans cover branch, digital and contact-centre failures
• Scenario testing examines insurer outage, cyberattack and payment disruption
• Crisis communications assign messages, approvals and customer channels
• Recovery plans reconcile records, premiums, claims and customer notifications

Participants can build, review and present a complete bancassurance compliance and risk management pack.

• Bancassurance proposition assessed against regulatory and customer-outcome requirements
• Governance model assigns accountable executives, committees and control owners
• Risk register prioritises conduct, operational and financial-crime exposures
• Control matrix links risks, controls, evidence and testing procedures
• Monitoring dashboard reports indicators, breaches, complaints and remediation progress
• Capstone presentation defends recommendations before simulated senior management