Banking and Financial Services Administration Training Course

Participants can administer customer onboarding, account records and payment-service controls.

• Customer journey mapping from enquiry, onboarding, servicing, complaints and exit
• KYC customer due diligence: identity, ownership, purpose and risk rating
• Account opening controls, mandate verification and authorised-signatory maintenance
• Payment rails: ACH, RTGS, cards, SWIFT and correspondent banking
• Payment lifecycle controls for initiation, authentication, clearing, settlement and returns
• Service-level agreements, queue management, escalation rules and first-contact-resolution measurement

Participants can maintain controlled loan administration from application intake through collections.

• Credit administration workflow from application intake through drawdown and renewal
• Five Cs of Credit applied to borrower assessment
• Facility letters, conditions precedent, covenants and security-documentation controls
• Collateral registers, perfection requirements, valuations and insurance monitoring
• Loan servicing: interest accruals, repayments, restructures, arrears and collections
• IFRS 9 staging, expected-credit-loss inputs and impairment governance

Participants can support liquidity reporting, cash-position control and interest-rate risk administration.

• Liquidity management distinguishes funding needs, cash positions and contingency actions
• Basel III liquidity coverage ratio and net stable funding ratio
• Daily cash-position reporting using nostro balances, inflows and outflows
• Funds-transfer pricing allocates liquidity, interest-rate and funding costs
• Interest-rate risk measures repricing gaps, duration and earnings sensitivity
• Contingency funding plans define triggers, escalation and funding sources

Participants can process transactions, reconcile records and resolve operational exceptions systematically.

• End-to-end transaction processing separates initiation, authorisation, execution and confirmation
• Four-eyes controls and segregation-of-duties matrices prevent processing errors
• Reconciliation procedures investigate cash breaks, suspense items and aged exceptions
• General-ledger posting controls link product subledgers to financial statements
• Exception-management logs record ownership, root cause, ageing and resolution
• Operational-loss event capture supports risk reporting and corrective actions

Participants can identify operational risks and document controls for banking administration processes.

• Three Lines Model assigns management, oversight and assurance responsibilities
• Risk-and-control self-assessment identifies inherent risk, controls and residual exposure
• Key risk indicators set thresholds, escalation points and management actions
• Risk-control matrices connect processes, risks, controls, owners and evidence
• Operational resilience planning covers critical services, tolerances and recovery
• Incident reporting distinguishes errors, fraud, system failures and conduct events

Participants can apply core financial crime controls and maintain defensible compliance records.

• FATF risk-based approach structures customer, product, channel and geography assessments
• Customer due diligence distinguishes standard, simplified and enhanced review requirements
• Beneficial-ownership verification addresses legal entities, trusts and complex ownership chains
• Transaction-monitoring alerts follow investigation, documentation, escalation and disposition procedures
• Sanctions screening handles names, payments, false positives and escalation
• Suspicious-activity reporting preserves confidentiality, timeliness and decision records

Participants can administer core insurance records, premiums, claims and underwriting controls.

• Insurance administration follows quotation, underwriting, policy issuance, servicing and renewal
• Premium accounting tracks receivables, collections, cancellations, refunds and commissions
• Claims administration controls notification, coverage verification, reserving, settlement and recovery
• Underwriting authorities, delegated limits and referral procedures govern acceptance decisions
• Reinsurance administration records cessions, bordereaux, recoveries and treaty obligations
• Policyholder complaint handling applies fairness, documentation, escalation and closure standards

Participants can prepare reliable operational and financial information for management review.

• IFRS financial statements connect banking transactions to profit, capital and cash
• Interest income recognition uses effective-interest-rate method and amortised cost
• Fee-income classification distinguishes integral lending fees from service fees
• Management-information packs combine volumes, balances, margins, arrears and exceptions
• Variance analysis separates volume, rate, mix, timing and error drivers
• Data-quality controls test completeness, accuracy, timeliness, validity and lineage

Participants can measure administrative performance and plan controlled process improvements.

• Service-operating models define channels, ownership, handoffs, controls and performance measures
• Balanced Scorecard links customer, process, financial and people measures
• Root-cause analysis uses five whys, fishbone diagrams and corrective actions
• Continuous-improvement registers prioritise defects, owners, due dates and benefits
• Conduct-risk indicators track complaints, errors, vulnerable customers and remediation
• Personal application plans specify process changes, stakeholders, milestones and evidence