Banking Change Management and Regulatory Transformation Training Course

Course overview

Banking transformation programmes often fail after policy approval: frontline teams continue using legacy processes, control owners interpret requirements differently, and technology releases arrive before roles, training and evidence standards are ready. Whether the change involves DORA, BCBS 239, AML remediation, consumer-duty obligations, operational resilience or a core banking platform, leaders must translate regulatory intent into controlled day-to-day behaviour. This course addresses the practical challenge of delivering adoption without weakening customer service, conduct standards, risk ownership or auditability.

Participants learn to build a banking-specific change strategy that connects regulatory requirements, target operating models, process controls and workforce adoption. They practise stakeholder mapping across the three lines of defence, impact assessment by product, process and role, change readiness analysis, communications planning, manager enablement and resistance management. The course also covers governance design, regulatory milestone planning, training needs analysis, adoption metrics, control attestations and the evidence needed to demonstrate that change has embedded.

Instruction combines regulator-inspired banking cases, facilitated design workshops and hands-on use of change artefacts. Teams work through a simulated regulatory transformation affecting customer onboarding, data governance and operational resilience, making decisions under competing risk, delivery and business priorities. Each participant leaves with a tailored Regulatory Change Adoption Pack: a stakeholder map, impact assessment, change plan, communications and training approach, adoption dashboard and 90-day implementation roadmap that can be adapted for a live initiative.

The course is designed for experienced banking professionals who lead, govern, support or assure material change. It is particularly valuable where regulatory programmes require coordination between business, operations, technology, risk, compliance, internal audit and external delivery partners.

Course objectives

By the end of this course, participants will be able to:

• Translate regulatory obligations into measurable business, process, role and control impacts using a structured change impact assessment
• Construct a stakeholder map and influence plan across business lines and the three lines of defence
• Design a regulatory change strategy using the Prosci ADKAR model, sponsorship actions and readiness criteria
• Build a target-state adoption plan linking process redesign, control ownership, training and communications
• Create a governance and escalation model with decision rights, regulatory milestones and evidence owners
• Develop role-based learning and performance-support materials for new banking processes and controls
• Measure adoption through a dashboard of readiness, proficiency, control-attestation and benefits indicators
• Produce a 90-day Regulatory Change Adoption Pack for a current or simulated banking transformation

Benefits of attending

Target competencies

Who should attend

• Banking Change Managers — who must embed regulatory and operating-model changes across affected teams
• Regulatory Transformation Leads — who coordinate delivery of major compliance, resilience or remediation programmes
• Operational Risk Managers — who need to ensure changed processes retain clear control ownership and evidence
• Compliance Managers and Regulatory Affairs Specialists — who translate obligations into implementable business actions
• Programme and Project Managers — who must integrate people, process and readiness work into banking delivery plans
• Business, Operations and Technology Leaders — who sponsor changes that affect customer journeys, controls and service performance

Requirements and prerequisites

Participants should have practical experience of banking operations, risk, compliance, technology delivery or business change, and should understand the basic purpose of the three lines of defence, risk and control assessments, and project governance. Familiarity with a current regulatory initiative, such as operational resilience, AML, data governance or conduct remediation, will help participants apply the exercises directly. Participants should be comfortable reviewing process maps, action logs and simple status dashboards. No formal change-management certification, coding ability, legal qualification or prior use of Microsoft Project is required.

Training methodology

The five days alternate instructor-led briefings with banking-specific workshops. Participants analyse a simulated regulatory transformation involving onboarding controls, data lineage and resilience obligations; map impacts by role and process; and test communications against likely frontline objections. Small groups use ADKAR, RACI, change-impact and readiness templates to make delivery decisions, while facilitated reviews examine regulator expectations, control evidence and adoption risks. On the final day, participants assemble and peer-review a 90-day application plan for their own programme or the case scenario.

Course outline

Day 1: Regulatory change in the banking operating model

• Drivers of banking regulatory transformation and supervisory scrutiny
• Three-lines-of-defence accountabilities during change
• Regulatory obligation-to-operating-model translation
• Material-change classification and customer-impact considerations
• Target operating model components: people, process, data and controls
• Change failure patterns in remediation and compliance programmes
• Regulatory Change Canvas for framing scope and outcomes

Workshop: Participants analyse a DORA-style resilience requirement and produce a Regulatory Change Canvas identifying affected processes, controls, roles and customers.

Day 2: Impact, stakeholders and readiness

• Role-based change impact assessment methodology
• Process, policy, system and control dependency mapping
• Stakeholder segmentation across business and assurance functions
• Power-interest mapping and sponsor coalition design
• Change readiness diagnostic and gap scoring
• Persona analysis for frontline, control-owner and executive audiences
• RACI design for implementation and post-go-live ownership

Workshop: Participants create an impact assessment, stakeholder map and readiness heatmap for a redesigned customer onboarding process.

Day 3: Adoption strategy and workforce enablement

• Prosci ADKAR applied to regulated banking change
• Sponsor roadmaps and visible leadership actions
• Role-based communications architecture and message testing
• Training needs analysis for new controls and procedures
• Performance support design using checklists, job aids and decision trees
• Resistance diagnosis in sales, operations and technology teams
• Manager toolkits for reinforcement and escalation

Workshop: Teams design an ADKAR-based adoption plan and manager toolkit for staff adopting new data-quality controls.

Day 4: Governance, evidence and adoption measurement

• Integrated change governance and programme decision rights
• Regulatory milestone planning and critical-path dependencies
• Control ownership, attestations and evidence repositories
• Change risk assessment and issue escalation protocols
• Adoption KPI design: readiness, proficiency and compliance measures
• Benefits realisation for risk reduction and service performance
• Dashboard design for steering committees and regulators

Workshop: Participants build a governance RACI and adoption dashboard for a remediation programme, including escalation thresholds and evidence owners.

Day 5: Embedding change and applying the method

• Go-live readiness gates and cutover communications
• Hypercare design for regulated process changes
• Post-implementation review and control-effectiveness testing
• Sustaining behavioural change through reinforcement cycles
• Lessons-learned capture and regulatory feedback response
• Ninety-day implementation roadmap development
• Executive presentation of change risks and decisions

Workshop: Participants complete and present a 90-day Regulatory Change Adoption Pack, receiving facilitator and peer challenge on feasibility, controls and evidence.

Tools & standards covered

Prosci ADKAR Model, BCBS 239, Digital Operational Resilience Act (DORA), Microsoft Project

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions