Event Management Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Event Managers, Public Relations Managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-PRC-055

Before you join: Participants should have some experience supporting, coordinating or commissioning business events, communications campaigns, meetings or stakeholder programmes.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Poorly planned events waste budget, damage stakeholder confidence and create avoidable safety, supplier and reputational problems. Event managers must translate a broad business objective into a controlled programme of work: a clear event brief, viable budget, coordinated suppliers, credible communications, safe onsite delivery and evidence of results. This is particularly important where events involve senior officials, regulated industries, sponsors, media attention or large public audiences.

This course develops the practical methods used to plan and deliver conferences, launches, exhibitions, stakeholder forums, customer events and internal meetings. Participants define measurable objectives, map stakeholders, build work breakdown structures, schedule critical activities and control change. They prepare budgets, select venues and suppliers, design attendee journeys, manage speakers and create integrated marketing and public relations plans. The course also addresses sponsorship, exhibitor management, sustainability, safety, safeguarding, data protection, incident response and post-event evaluation.

Instruction combines short technical briefings with cases based on corporate launches, government forums, bank client events and NGO fundraising programmes. Participants work through planning decisions, supplier trade-offs, communications scenarios and onsite operational incidents, then apply the methods to an event relevant to their role. They leave with a reusable event management pack containing an event brief, planning schedule, budget structure, risk register, communications plan and evaluation framework. Participants who complete the course receive a certificate of completion.

The course suits professionals who already coordinate events or event-related communications and need a disciplined approach to planning, delivery and reporting. It is equally relevant to in-house teams and those managing agencies, venues, production partners or external suppliers.

What you will be able to do

  • Develop an event brief using SMART objectives, stakeholder requirements and governance arrangements
  • Build a work breakdown structure, critical-path schedule and RACI matrix for event delivery
  • Prepare an event budget using bottom-up estimates, break-even analysis and cash-flow timing
  • Select venues and suppliers using scored criteria, service specifications and contract controls
  • Produce a run-of-show and attendee journey plan for coordinated onsite operations
  • Create an integrated event marketing, media relations and crisis communication plan
  • Apply risk registers, safety controls, data protection measures and incident escalation protocols
  • Evaluate event results using indicators, surveys, attendance analytics and post-event reviews

Benefits of attending

For you

  • Plan complex events with documented scope, ownership and approval controls
  • Make defensible venue and supplier decisions using scored selection criteria
  • Manage event budgets before costs and contractual commitments escalate
  • Handle media, attendee and stakeholder communications during event disruptions
  • Build a portfolio-ready event management pack for future assignments

For your organisation

  • Reduces budget overruns through earlier cost, cash-flow and change-control decisions
  • Improves supplier accountability through clearer briefs, acceptance criteria and contract controls
  • Protects organisational reputation through coordinated media and incident communications
  • Strengthens event safety, accessibility, safeguarding and data protection practices
  • Produces usable event performance evidence for sponsors, executives and programme owners

Course modules

10 modules over 5 days

Participants can define an event's purpose, scope, stakeholders and measurable success criteria.

  • Event purpose translated into measurable SMART objectives and success criteria
  • Stakeholder mapping distinguishes sponsors, attendees, hosts, suppliers and public authorities
  • Audience personas define motivations, access needs, decision triggers and preferred channels
  • Event formats matched to strategic intent, audience size and interaction requirements
  • Value proposition statements connect programme benefits to audience priorities
  • Event brief structure sets scope, constraints, approvals and decision rights

Participants can organise event work, ownership, milestones and changes using formal planning controls.

  • WBS decomposition turns the event brief into controlled work packages
  • Critical-path scheduling identifies dependencies, milestones, float and immovable deadlines
  • RACI matrix assigns accountable owners for every planning deliverable
  • Planning cadence uses action logs, decision registers and status reporting
  • Change-control requests assess cost, schedule, risk and approval implications
  • Production timelines coordinate content, marketing, suppliers and venue milestones

Participants can prepare, monitor and adjust an event budget before financial exposure increases.

  • Cost categories separate fixed, variable, contingency and in-kind contributions
  • Bottom-up budgeting estimates quantities, unit rates, taxes and service charges
  • Break-even analysis tests ticket pricing, attendance assumptions and sponsorship income
  • Cash-flow schedule times deposits, supplier payments, receivables and refunds
  • Procurement comparisons evaluate price, quality, capacity, terms and cancellation exposure
  • Budget variance reports trigger corrective action before commitments become irreversible

Participants can select venues and suppliers and establish clear delivery expectations.

  • Venue selection criteria assess capacity, accessibility, location, infrastructure and restrictions
  • Site inspections document room flows, loading access, power and emergency exits
  • Supplier briefs specify deliverables, service levels, deadlines and acceptance criteria
  • Request-for-proposal scoring compares production, catering, security and registration suppliers
  • Contract clauses address cancellation, force majeure, indemnity and payment schedules
  • Supplier coordination meetings resolve interfaces between staging, AV and venue teams

Participants can design event programmes and attendee journeys that support participation and accessibility.

  • Programme architecture balances plenaries, breakouts, networking, meals and transition time
  • Run-of-show documents sequence cues, timings, owners and technical requirements
  • Speaker management covers briefing packs, rehearsals, rights and contingency speakers
  • Attendee journey mapping identifies friction at registration, sessions and departure
  • Accessibility planning addresses mobility, hearing, dietary, language and sensory requirements
  • Wayfinding systems combine signage, staffing, maps and digital information

Participants can build coordinated promotional, media and stakeholder communications for an event.

  • Integrated communications plan aligns messages, audiences, channels, dates and owners
  • Media lists prioritise journalists, trade publications, broadcasters and community outlets
  • Press releases apply news angles, quotations, facts, boilerplate and contact details
  • Content calendars coordinate email, social posts, partner promotion and speaker assets
  • Sponsor communication packs define benefits, activation rules and reporting commitments
  • Crisis communication holding statements address incidents, cancellations and misinformation

Participants can identify event risks and establish proportionate compliance, safety and sustainability controls.

  • Risk register scores likelihood, impact, controls, owners and review dates
  • ISO 20121 principles inform sustainable procurement, waste reduction and stakeholder engagement
  • Health and safety plans cover crowd density, fire, first aid and evacuation
  • Safeguarding procedures protect children, vulnerable adults, staff and contracted personnel
  • Data protection controls govern registration data, consent, retention and access
  • Incident escalation protocols define thresholds, authority levels and communication routes

Participants can coordinate onsite teams, suppliers, attendee services and incident responses.

  • Registration design sets check-in lanes, badge rules, queues and exception handling
  • Venue operations plans allocate teams, radios, briefing times and escalation points
  • Show-calling techniques manage stage cues, speaker arrivals and programme recovery
  • Supplier load-in schedules coordinate deliveries, testing, sign-off and site access
  • Service recovery scripts resolve attendee complaints, access failures and schedule changes
  • Control-room logs record decisions, incidents, actions and handover requirements

Participants can manage sponsor, exhibitor and partner commitments from proposal through fulfilment.

  • Sponsorship inventory prices naming rights, content slots, exhibits and hospitality
  • Proposal decks connect sponsor objectives with audience data and activation options
  • Exhibitor manuals specify build rules, utilities, deadlines and onsite procedures
  • Partner stewardship uses contact plans, approvals, asset tracking and fulfilment checks
  • Ethical screening tests sponsor fit, reputational exposure and stakeholder concerns
  • Post-event sponsor reports document deliverables, attendance, visibility and agreed metrics

Participants can evaluate event performance and prepare practical improvements for future delivery.

  • Evaluation framework links objectives to indicators, sources, targets and owners
  • Kirkpatrick levels distinguish reaction, learning, behaviour and results measures
  • Survey design uses neutral questions, rating scales, sampling and response timing
  • Attendance analytics examine registrations, no-shows, dwell time and session choices
  • Post-event review captures lessons, supplier performance, incidents and cost variance
  • Personal application plan prioritises event improvements, stakeholders and first actions

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Event brief template
  2. Work breakdown structure and critical-path schedule
  3. Event budget and cash-flow model
  4. Venue and supplier evaluation scorecard
  5. Integrated event communications plan
  6. Risk register and post-event evaluation framework

Who should attend

  • Event Managers — need structured controls for planning, delivery and post-event reporting
  • Public Relations Managers — coordinate event messaging, media engagement and issue response
  • Marketing Managers — use events to generate demand, strengthen brands and engage customers
  • Corporate Communications Officers — manage stakeholder events involving leaders, partners and media
  • Conference and Programme Coordinators — require stronger scheduling, supplier and onsite management methods
  • Administrative and Executive Assistants — organise high-profile meetings, forums and internal events

Skills and tools covered

Event planning governanceBudget controlSupplier managementEvent communicationsOnsite operationsEvent evaluation

Tools and standards

SMART objectives, RACI matrix, Work breakdown structure (WBS), ISO 20121

How the course runs

Training methodology

The course uses short instructor briefings to introduce planning methods, followed by case work, group exercises and facilitated reviews. Participants assess scenarios such as a bank client forum, public-sector conference, product launch and charity fundraising event. Simulations address supplier delays, programme changes, attendee complaints and media enquiries. Trainers use templates and peer critique to test planning decisions, then support participants in adapting the tools to an event they are planning or expect to manage.

Requirements and prerequisites

Participants should have some experience supporting, coordinating or commissioning business events, communications campaigns, meetings or stakeholder programmes. Familiarity with basic budgets, schedules and supplier communication is useful. Participants should be comfortable working with spreadsheets and documents, although advanced spreadsheet skills are not required. No formal event management qualification, marketing degree, procurement certification or prior experience with specialist event software is required. The course explains the planning tools and terminology before applying them to event scenarios.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Some experience supporting events, communications, meetings or suppliers is recommended. You do not need a formal event qualification or prior use of specialist event management software.

Bring a laptop if possible and details of an event you are planning, have delivered or expect to manage. This will help you adapt the templates and application plan to your own responsibilities.

It is designed for event, marketing, public relations, corporate communications and programme professionals with operational responsibility. It also suits executive assistants and coordinators managing high-profile business events.

Marketing and public relations courses focus mainly on campaigns, audiences and media communications. This course includes those subjects but adds event scope, budgets, suppliers, venue operations, safety, attendee experience and evaluation.

Participants receive reusable planning documents that can be adapted for meetings, conferences, launches, exhibitions and stakeholder events. The methods support both in-house delivery and oversight of event agencies or production suppliers.

Each day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The five days progress from event strategy and planning through budgets, suppliers, communications, risk, onsite delivery and evaluation.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.