Course overview
Organisations often hold critical knowledge in individual experience, disconnected repositories, email archives, project files and undocumented workarounds. This creates delays, repeated errors, weak handovers, compliance exposure and avoidable dependence on key people. A knowledge audit identifies what knowledge is needed for priority work, where it resides, who uses it, how it moves and where gaps, duplication or access barriers affect performance.
This course equips participants to plan and conduct a structured knowledge audit and gap analysis. Participants examine business priorities, critical knowledge domains, knowledge flows, repositories, records controls, stakeholder needs and knowledge risks. They apply knowledge mapping, interviews, surveys, document review, process analysis and gap-rating methods to produce evidence-based findings. The course also addresses the distinction between knowledge management and records management, using ISO 30401 and ISO 15489 as reference points for governance, controls and improvement planning.
Teaching combines short technical briefings with cases from public administration, financial services, infrastructure, health, NGOs and corporate functions. Participants work through audit scoping decisions, stakeholder interviews, knowledge-flow analysis, gap prioritisation and recommendation design. They leave with a reusable knowledge audit toolkit, including a charter, data-collection instruments, knowledge map, gap register, maturity assessment and implementation roadmap.
The course suits managers and specialists responsible for knowledge, records, information, learning, process improvement, operational risk or organisational performance. It is particularly useful where leaders need defensible evidence before investing in repositories, collaboration platforms, retention programmes, communities of practice or knowledge-transfer initiatives.
