Managing Consultants and Contractors Training Course

Duration 10 days 18 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Project Managers, Contract Managers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 9 Nov 2026 Course code SD-CM-076

Before you join: Participants should have experience working on projects, operational contracts, outsourced services, capital works or supplier-managed activities.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Projects often depend on consultants for design, supervision, specialist assurance and technical advice, while contractors deliver construction, installation, maintenance and operational work. Poorly managed appointments lead to unclear authority, incomplete scope, late decisions, disputed variations, weak records, payment delays and avoidable claims. Managers need to control performance without taking over the contractor’s or consultant’s contractual responsibilities.

This course develops the practical controls required to appoint, direct, monitor and close out consultants and contractors. Participants examine scopes of services, terms of reference, contract forms, work programmes, consultant deliverables, site supervision, quality records, progress reporting, payment certification, changes, claims and dispute avoidance. The course uses recognised approaches including FIDIC, NEC4, ISO 21502, earned value management and risk-based contract administration.

Participants work through linked project cases involving capital works, infrastructure, facilities, technology implementation and outsourced services. They prepare documents from the first week, including a scope and responsibility matrix, contract administration plan, reporting pack, change control record and payment review checklist. Short instructor briefings are followed by case analysis, role-based discussions, document reviews, simulations and structured application planning. Each participant leaves with a complete consultant and contractor management pack adapted to a current or planned assignment.

The course is suited to professionals who manage third-party delivery but are not necessarily procurement or legal specialists. It is particularly useful where organisations need stronger control of consultant outputs, contractor progress, commercial exposure, site records and contractual decision-making.

What you will be able to do

  • Develop a consultant and contractor management plan aligned to project governance
  • Draft scopes of services, deliverable schedules and responsibility matrices
  • Apply FIDIC and NEC4 contract mechanisms to routine administration decisions
  • Assess consultant and contractor performance using measurable KPIs and review evidence
  • Control progress, payment certification and forecast cost using earned value data
  • Administer variations, compensation events and change records within contractual timescales
  • Evaluate claims using entitlement, causation, notice and contemporaneous records
  • Present a complete contract administration pack for a project case

Benefits of attending

For you

  • Make defensible contract administration decisions using documented evidence and contract clauses
  • Manage consultants without blurring client, consultant and contractor accountabilities
  • Identify weak scope, reporting and records before they become claims issues
  • Review progress and payment requests with greater commercial confidence
  • Build a reusable management pack for current project appointments

For your organisation

  • Clearer consultant and contractor accountabilities from mobilisation through closeout
  • Earlier identification of schedule, quality, cost and interface problems
  • Better evidence for payment decisions, variations and disputed work
  • Reduced exposure to unmanaged changes, late notices and unsupported claims
  • More consistent contract administration across projects and operating sites

Course modules

18 modules over 10 days

Participants can establish clear client, consultant and contractor accountabilities for a project.

  • Client, consultant and contractor roles defined through delegated authority schedules
  • RACI matrix separating approval, review, supervision and delivery responsibilities
  • Project governance boards, escalation routes and decision-rights registers
  • Employer’s representative authority compared with contract administrator responsibilities
  • Technical supervision boundaries that avoid directing means and methods
  • Governance calendar linking reviews, certifications, reports and key decisions

Participants can select appointment approaches that match project risk and delivery needs.

  • Design-bid-build, design-build and management contracting allocation of responsibilities
  • Consultant appointment strategy for design, supervision and specialist assurance
  • Packaging work scopes around interfaces, dependencies and market capability
  • Selection criteria balancing technical quality, commercial terms and delivery capacity
  • Pre-award clarifications converted into controlled contract documents
  • Mobilisation requirements identified before consultant and contractor commencement

Participants can prepare scopes that define deliverables, boundaries and acceptance requirements.

  • Terms of reference structured around objectives, deliverables, milestones and exclusions
  • Work breakdown structure used to test scope completeness
  • Deliverable acceptance criteria specifying format, reviewer and approval evidence
  • Interface matrix allocating design, supply, installation and commissioning responsibilities
  • Assumptions register separating client inputs from consultant and contractor obligations
  • Scope gaps identified through document review and stakeholder challenge

Participants can interpret key contract clauses and identify their administration implications.

  • FIDIC roles, notices, determinations and claims provisions examined
  • NEC4 early warning, compensation event and programme mechanisms applied
  • Lump sum, remeasurement and cost-reimbursable payment structures compared
  • Priority of documents clauses resolving inconsistencies between contract documents
  • Insurance, indemnity and limitation clauses reviewed for operational implications
  • Contract data requirements translated into an administration action list

Participants can establish the records, plans and controls needed at contract start.

  • Mobilisation checklist covering personnel, insurances, bonds, plans and permits
  • Baseline programme reviewed against milestones, logic links and critical path
  • Contract document register controlling drawings, specifications and issued instructions
  • Kick-off meeting agenda confirming deliverables, communications and reporting cycles
  • Approval tracker recording submissions, reviewers, due dates and decisions
  • Baseline risk register assigning owners, responses and review dates

Participants can direct and assess consultant services against agreed outputs and standards.

  • Consultant deliverable schedule aligned with stage gates and client decisions
  • Design review workflow using comment logs and response matrices
  • Technical assurance plans defining independent checks and approval thresholds
  • Consultant timesheets assessed against authorised tasks and fee budgets
  • Peer review findings converted into corrective action records
  • Underperformance addressed through recovery plans, notices and escalation routes

Participants can verify that contractors are ready to begin work safely and contractually.

  • Site possession conditions documented before contractor access and commencement
  • Method statements reviewed against specifications, risks and permit requirements
  • Key personnel approvals checked against contractual competence requirements
  • Subcontractor approval process controlling capability, scope and accountability
  • Temporary works responsibilities allocated through design and inspection records
  • Mobilisation audit findings tracked through closeout action registers

Participants can assess whether reported progress supports realistic completion forecasts.

  • Critical path method used to test programme logic and float
  • Look-ahead plans connecting weekly activities with constraints and resources
  • Physical progress measurement based on completed, accepted work quantities
  • Earned value metrics calculating planned value, earned value and actual cost
  • Schedule performance index interpreted alongside critical path movement
  • Recovery programmes tested for sequencing, resources and feasible productivity

Participants can control inspection, testing and acceptance of contracted work.

  • Inspection and test plans linked to hold points and witness points
  • Quality assurance versus quality control responsibilities clearly distinguished
  • Non-conformance reports recorded with cause, correction and verification evidence
  • Material submittals assessed against specifications, samples and approved alternatives
  • Factory acceptance and site acceptance tests planned with acceptance criteria
  • Defects registers managed through ownership, target dates and closure checks

Participants can monitor contractor compliance with HSE and social contract obligations.

  • HSE plan reviews testing hazards, controls, responsibilities and reporting
  • Permit-to-work systems coordinated between client, contractor and site operators
  • Incident reporting requirements linked to notification times and investigation actions
  • Environmental management controls monitored through inspections and compliance records
  • Labour, safeguarding and community obligations incorporated into performance reviews
  • Corrective actions prioritised using severity, recurrence and exposure criteria

Participants can maintain records that support timely decisions and contractual evidence.

  • Communication protocol defining authorised channels, recipients and response periods
  • Meeting minutes recording decisions, actions, owners and contractual reservations
  • Site diaries capturing labour, weather, access constraints and instructions
  • Correspondence register tracking notices, submissions, replies and overdue actions
  • Document control rules managing revisions, transmittals and approved-for-construction status
  • Contemporaneous records assembled to support payment, change and claim decisions

Participants can run evidence-based reviews that improve consultant and contractor performance.

  • KPI scorecards measuring safety, quality, schedule, cost and responsiveness
  • Performance review agenda structured around evidence, trends and corrective actions
  • Root cause analysis using five whys and fishbone diagrams
  • Corrective action plans assigning owner, due date, evidence and escalation
  • Supplier performance ratings separated from contractual rights and remedies
  • Performance improvement notices framed around specific obligations and deadlines

Participants can review payment applications and maintain contract cost forecasts.

  • Payment applications reconciled against measured work, milestones and supporting evidence
  • Interim payment certificates checked for retention, deductions and previous payments
  • Consultant fee claims assessed against deliverables, rates and authorised variations
  • Cost report separates committed cost, forecast cost and approved budget
  • Cash flow forecast updated from programme dates and payment terms
  • Final account preparation begins through orderly valuation and record control

Participants can assess, authorise and record changes without losing contractual control.

  • Change request form records scope, reason, cost, time and risk
  • Variation evaluation distinguishes instructed change from contractor correction work
  • NEC4 compensation event notices assessed against notification and quotation requirements
  • FIDIC variation procedure applied to instruction, valuation and determination
  • Change log tracks status from proposal through approval and implementation
  • Unauthorised work addressed through written direction and commercial reservation

Participants can manage emerging risks and interfaces before they affect contract performance.

  • Risk register links event, cause, effect, owner and response
  • NEC4 early warning notices used to trigger risk reduction meetings
  • Interface risks mapped between design packages, contractors and operational users
  • Constraint log identifies decisions, information and access needed for progress
  • Risk exposure prioritised through probability-impact scoring and trend analysis
  • Contingency actions tested against contractual responsibility and available authority

Participants can evaluate claims and pursue proportionate dispute avoidance actions.

  • Claim analysis tests entitlement, causation, quantum and contractual notice
  • Notice requirements assessed against contract wording, dates and delivery evidence
  • Delay analysis distinguishes critical delay, concurrent delay and disruption
  • Claim records organised through chronology, correspondence and supporting contemporaneous evidence
  • Without-prejudice negotiation prepared using interests, options and settlement authority
  • Dispute escalation routes compared across adjudication, mediation, arbitration and litigation

Participants can manage serious performance failure and close contracts with controlled records.

  • Default notices drafted around breaches, cure periods and required evidence
  • Suspension decisions assessed for safety, access, payment and preservation duties
  • Termination checklist addresses notices, inventory, records and site security
  • Practical completion criteria distinguished from final completion and defect correction
  • Handover dossiers include manuals, warranties, test records and asset data
  • Lessons learned review converts recurring issues into future appointment controls

Participants can build, review and present a complete consultant and contractor management pack for a project case.

  • Project brief analysed to identify contractual risks, interfaces and governance needs
  • Scope matrix prepared with deliverables, acceptance criteria and responsibility assignments
  • Contract administration plan assembled around notices, records and decision gates
  • Performance dashboard designed using schedule, quality, cost and HSE indicators
  • Change and claim controls tested against a developing project scenario
  • Management pack presented for peer review, challenge and improvement actions

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Consultant and contractor management plan template
  2. Scope of services and responsibility matrix
  3. Contract administration calendar and correspondence register
  4. Performance dashboard and corrective action tracker
  5. Change control and variation evaluation pack
  6. Claims evidence and contract closeout checklist

Who should attend

  • Project Managers — responsible for third-party delivery, decisions and project outcomes
  • Contract Managers — administering consultant and contractor obligations after award
  • Engineering Managers — directing technical consultants and supervising works contractors
  • Programme Managers — coordinating multiple appointments, interfaces and delivery packages
  • Facilities Managers — managing maintenance, refurbishment and outsourced service contracts
  • Procurement Managers — supporting effective post-award contract management arrangements

Skills and tools covered

Contract administrationConsultant supervisionContractor performance controlChange managementClaims evaluationPayment certification

Tools and standards

FIDIC Conditions of Contract, NEC4 Engineering and Construction Contract, ISO 21502, Earned Value Management

How the course runs

Training methodology

The course combines short instructor briefings with realistic contract-management cases, document reviews, group exercises and decision simulations. Participants analyse consultant reports, contractor programmes, payment applications, change requests and claim notices. Teams practise chairing performance reviews, assessing evidence and recording contractual decisions. Throughout the course, participants apply each method to a linked project case or their own assignment. Instructor feedback focuses on the quality of records, decision logic, commercial discipline and workable actions for post-course use.

Requirements and prerequisites

Participants should have experience working on projects, operational contracts, outsourced services, capital works or supplier-managed activities. They should understand basic project terminology, including scope, schedule, budget, risk and stakeholder responsibilities. Familiarity with their organisation’s procurement process or standard contract terms is useful but not essential. No legal qualification, quantity surveying background, engineering degree or prior knowledge of FIDIC or NEC4 is required. Participants should bring a current or recent consultant or contractor assignment if they wish to apply course tools directly.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should understand basic project or operational contract terminology and have some exposure to third-party suppliers, consultants or contractors. Legal, engineering and quantity surveying qualifications are not required.

Bring a current or recent project, consultant appointment or contractor contract if possible. Participants may also bring non-confidential scopes, programmes, reporting formats or payment forms for adaptation.

It is designed for project, contract, engineering, facilities, procurement and programme professionals who manage external delivery. It suits people responsible for performance and decisions after contract award.

Procurement training concentrates on sourcing and award, while contract law training concentrates on legal interpretation. This course focuses on the day-to-day management of consultants and contractors after appointment.

Participants build reusable control documents throughout the course, including scope, reporting, change and payment tools. These can be adapted to current projects, service contracts or capital works packages.

The first week establishes scope, contract, mobilisation, performance and reporting controls. The second week focuses on payment, change, risk, claims, closeout and a final contract management pack presentation.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.