Microsoft Viva Glint Change Readiness and Engagement Training Course

Course overview

Organisational change programmes often fail because leaders receive late, ambiguous or fragmented feedback about employee confidence, manager capability and readiness to adopt new ways of working. Microsoft Viva Glint gives organisations a structured way to measure sentiment, identify patterns across teams and turn survey evidence into accountable action. This five-day course equips change and people leaders to use Viva Glint as an operational listening system before, during and after a transformation, rather than as a once-a-year engagement survey.

Participants learn how to frame change-readiness questions, configure an appropriate Viva Glint survey programme, protect confidentiality, interpret response rates and reporting thresholds, and distinguish organisation-wide signals from local team issues. They practise analysing favourability, driver relationships, comments and demographic cuts; prioritising focus areas; and helping managers create practical action plans. The course also applies stakeholder mapping, Prosci ADKAR and change communications planning so that survey findings are connected to adoption decisions, manager interventions and leadership updates.

Teaching combines instructor-led Viva Glint demonstrations with guided configuration exercises, realistic change cases, report-analysis workshops and peer review of action plans. Participants work through a simulated technology transformation and build a reusable change listening blueprint: a survey design, reporting plan, stakeholder segmentation, manager action-plan template, communications cadence and success measures. They leave with a certificate of completion and a documented approach they can adapt for their next change initiative.

The course is suited to professionals who already support employee listening, organisational change, HR strategy or workforce transformation and need to make employee feedback more timely, credible and actionable. It is equally valuable to managers sponsoring change who need to understand what Viva Glint evidence can—and cannot—tell them about adoption risk.

Course objectives

By the end of this course, participants will be able to:

• Design a Viva Glint change-readiness survey programme with defined audiences, timing, confidentiality settings and reporting groups
• Write behaviour-based survey items that measure awareness, confidence, manager support, capability and commitment during change
• Segment change stakeholders using a stakeholder map and translate groups into appropriate Viva Glint reporting populations
• Interpret favourability scores, response rates, heat maps, driver results and employee comments to identify adoption risks
• Apply the Prosci ADKAR Model to connect Viva Glint findings with targeted change interventions
• Create manager-ready action plans with focus areas, owners, milestones, measures and follow-up listening points
• Build an executive change-insight narrative using Viva Glint reporting and Microsoft Power BI visualisations
• Produce a change listening blueprint covering survey governance, communications, escalation routes and success measures

Benefits of attending

Target competencies

Who should attend

• Change Managers — who need reliable employee evidence to steer adoption interventions during transformation
• Employee Experience Managers — who design listening strategies and must convert engagement data into action
• HR Business Partners — who advise leaders on workforce sentiment, manager capability and local change risks
• Organisational Development Consultants — who support culture and change programmes across business units
• People Analytics Specialists — who analyse employee survey data and need to present actionable findings
• Transformation Programme Managers — who require leading indicators of adoption risk and stakeholder readiness

Requirements and prerequisites

Participants should understand the basics of organisational change, including stakeholders, communications, adoption and the role of line managers. Experience using employee survey results, engagement dashboards or HR reporting is helpful, and participants should be comfortable working with spreadsheet-style data and simple charts. Familiarity with their organisation’s Microsoft 365 environment is useful, particularly Microsoft Teams and Power BI, but advanced analytics, coding and survey-statistics expertise are not required. Access to a Viva Glint tenant is not mandatory for attendance; instructor-led demonstrations and practice materials are provided. Participants should bring a laptop suitable for live online tools and workshop files.

Training methodology

This instructor-led five-day course is delivered in the classroom or live online through short expert-led sessions, Viva Glint walkthroughs and structured working labs. Participants configure a simulated change survey, review anonymised dashboards, diagnose response and favourability patterns, and use comments responsibly in facilitated analysis groups. Case work follows a transformation programme from readiness assessment through manager action planning and executive reporting. Each participant receives feedback on their survey logic, intervention choices and reporting narrative, then completes an end-of-course application plan for a live or anticipated organisational change.

Course outline

Day 1: Change readiness and Viva Glint foundations

• Change readiness, engagement and adoption risk definitions
• Microsoft Viva Glint programme architecture and terminology
• Employee listening lifecycle before, during and after change
• Prosci ADKAR Model as a readiness diagnostic
• Survey governance, confidentiality thresholds and reporting access
• Stakeholder mapping for transformation audiences
• Change listening objectives and decision-use cases

Workshop: Participants map stakeholders for a simulated enterprise-system rollout and define the change decisions that employee listening must inform.

Day 2: Survey design and programme configuration

• Viva Glint survey programme setup workflow
• Question-library selection and custom item design
• Writing valid readiness, confidence and manager-support questions
• Question scales, favourability logic and benchmark considerations
• Population files, demographic attributes and reporting groups
• Survey cadence, launch windows and pulse-survey timing
• Invitation, reminder and confidentiality communications

Workshop: Participants build a change-readiness survey specification, including questions, audiences, schedule, communications and reporting groups.

Day 3: Interpreting employee listening data

• Response-rate analysis and non-response risk
• Viva Glint dashboard navigation and heat-map interpretation
• Favourability scores, score movement and comparative views
• Driver analysis for prioritising change interventions
• Demographic cuts and minimum reporting thresholds
• Qualitative comment review and theme coding
• Separating local manager issues from enterprise change signals

Workshop: Using a simulated Viva Glint results pack, participants produce a ranked diagnosis of change-readiness risks and evidence sources.

Day 4: Turning insight into manager and sponsor action

• Focus-area selection using impact and feasibility criteria
• Manager action planning in Viva Glint
• ADKAR-aligned interventions for awareness, knowledge and reinforcement
• Team conversation guides for sensitive survey findings
• Change communications triggered by listening data
• Escalation routes for material wellbeing and adoption concerns
• Action-plan measures, owners and review checkpoints

Workshop: Participants facilitate a manager action-planning workshop and produce a 90-day intervention plan for an at-risk business unit.

Day 5: Executive reporting and sustainable listening governance

• Executive storytelling from Viva Glint change data
• Microsoft Power BI visualisations for change-readiness reporting
• Leading and lagging indicators of change adoption
• Survey governance roles, decision rights and data stewardship
• Listening calendar integration with programme milestones
• Measuring action-plan effectiveness through follow-up pulses
• Change listening blueprint and implementation roadmap

Workshop: Participants present their completed change listening blueprint and executive insight narrative for peer challenge and instructor feedback.

Tools & standards covered

Microsoft Viva Glint, Microsoft Teams, Microsoft Power BI, Prosci ADKAR Model

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions