Oil and Gas Supply Chain Operations Training Course

Duration 10 days 17 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Refinery supply planners, Supply chain analysts and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 9 Nov 2026 Course code SD-OG-020

Before you join: Participants should have basic experience in oil and gas operations, logistics, procurement, refining, terminals, trading support or downstream marketing.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Refining supply chains must coordinate crude purchasing, marine logistics, terminal capacity, refinery production, product inventory and customer delivery while responding to price movements, unplanned shutdowns, specification changes and transport constraints. A late cargo, incompatible crude blend, full tank farm or missed product nomination can create production losses, demurrage, stock-outs and margin erosion. Supply chain personnel need a clear view of how commercial decisions translate into physical flows and operating risk.

This course develops the practical knowledge required to plan and control supply from crude receipt through refinery processing to product distribution. Participants examine crude assay data, supply and demand balances, refinery production planning, tank management, marine scheduling, procurement, inventory control, product movements and customer allocation. They use recognised methods including Sales and Operations Planning, linear programming concepts, Incoterms 2020, SCOR and root-cause analysis to make decisions grounded in service, cost, margin and risk.

Instructor-led sessions combine concise technical briefings with refinery and downstream cases, planning simulations, group analysis and structured application planning. Participants progressively assemble components of a refinery supply chain operating plan, including material balances, inventory policies, transport plans, supplier controls and disruption responses. They leave with a completed operating-plan pack that can be adapted to their refinery, terminal, marketing business or trading operation.

The course is suited to professionals working at the interface of supply, operations, logistics, commercial teams and asset management. It is especially useful for personnel moving into refinery supply chain roles or seeking a stronger working understanding of the decisions that affect plant utilisation, product availability and working capital.

What you will be able to do

  • Map crude-to-customer material flows, decision rights and handoffs across refinery supply chains
  • Build supply-demand balances using crude receipts, refinery yields, inventories and product nominations
  • Apply refinery planning concepts to assess crude selection, yield economics and production constraints
  • Develop inventory policies using safety-stock, reorder-point and tank-capacity calculations
  • Prepare marine, terminal and land-transport movement plans using operational constraints
  • Evaluate supply contracts, Incoterms 2020 obligations and supplier performance measures
  • Design disruption-response actions for cargo delays, refinery outages and product shortfalls
  • Produce and present a refinery supply chain operating plan with controls and contingencies

Benefits of attending

For you

  • Interpret refinery supply decisions using volumes, yields, constraints and margin drivers
  • Build credible inventory and movement plans for crude and refined products
  • Recognise operational causes of demurrage, stock-outs, contamination and allocation disputes
  • Contribute more effectively to planning meetings with operations, commercial and logistics teams
  • Present a practical refinery supply chain operating plan to managers and stakeholders

For your organisation

  • Improved alignment between crude procurement, refinery plans and product sales commitments
  • Fewer avoidable delays through stronger nomination, scheduling and terminal-capacity control
  • Lower working-capital pressure through disciplined inventory targets and replenishment triggers
  • Better response to cargo disruptions, maintenance outages and demand changes
  • More consistent supplier, carrier and logistics-provider performance management

Course modules

17 modules over 10 days

Participants can map the physical, commercial and information flows supporting refinery supply operations.

  • Crude-to-customer flow mapped through refinery, terminal, depot and customer nodes
  • Physical, commercial and information flows distinguished within downstream supply operations
  • Decision rights assigned across supply, operations, trading, marketing and logistics
  • Material balance links receipts, processing, inventories, losses and product dispatches
  • SCOR process categories applied to refinery supply chain handoffs
  • Key interfaces identified between refinery scheduling and product distribution teams

Participants can assess crude supply options using quality, compatibility, logistics and commercial criteria.

  • Crude assay characteristics linked to refinery yields, energy use and product quality
  • API gravity, sulphur and acidity assessed for crude acceptance decisions
  • Blend compatibility checked against tank segregation and refinery processing constraints
  • Cargo parcels, laycans and discharge windows interpreted for supply scheduling
  • Quality claims managed through sampling, certificates and custody-transfer procedures
  • Crude supply portfolio balanced for availability, economics and processing flexibility

Participants can relate refinery operating constraints to supply chain planning decisions.

  • Atmospheric and vacuum distillation outputs connected to downstream product availability
  • Unit capacity constraints translated into feasible crude throughput assumptions
  • Turnarounds and unplanned outages incorporated into supply continuity plans
  • Intermediate streams tracked between process units, blending pools and storage
  • Product specifications constrain blend recipes, component availability and dispatch timing
  • Operating losses, gains and refinery fuel consumption reflected in material balances

Participants can build a time-phased supply-demand balance for refinery inputs and products.

  • Monthly supply-demand balance built from receipts, yields, stocks and nominations
  • Opening inventory reconciled with measured stocks, book stocks and in-transit volumes
  • Demand forecasts segmented by product, location, customer and delivery channel
  • Production assumptions converted into product availability using yield factors
  • Shortfalls identified through time-phased balances and exception reporting
  • Allocation priorities established for contractual, strategic and spot-market customers

Participants can interpret refinery planning outputs and their implications for supply decisions.

  • Linear programming model structure explained through variables, constraints and objective functions
  • Gross refining margin compared across crude slates and product price assumptions
  • Shadow prices interpreted for constrained units, blend components and tank capacity
  • Planning horizon separates strategic crude choices from short-term operating schedules
  • Scenario analysis tests price shifts, yield changes and capacity restrictions
  • Optimisation outputs challenged against operational feasibility and execution constraints

Participants can plan crude receipts while controlling marine timing, capacity and demurrage exposure.

  • Vessel nomination sequence aligned with laycan dates and discharge terminal readiness
  • Port restrictions assessed for draft, berth length, tidal windows and pumping rates
  • Notice of readiness, laytime and demurrage clauses interpreted operationally
  • Discharge plans coordinate berth access, tank ullage and crude segregation
  • Weather delays and port congestion incorporated into vessel arrival scenarios
  • Demurrage prevention actions assigned through arrival-to-discharge milestone controls

Participants can manage tank capacity, segregation and transfer planning at refinery terminals.

  • Working capacity calculated from gross capacity, heel, ullage and safety limits
  • Tank linefill, interface volumes and transfer losses included in movement plans
  • Segregation rules prevent incompatible crude grades and product contamination
  • Tank turnaround schedules accommodate receipt, settling, testing and dispatch activities
  • Inventory reconciliation investigates gauge differences, temperature corrections and losses
  • Terminal operating windows aligned with refinery production and carrier schedules

Participants can plan product blending and quality controls to meet specification and delivery requirements.

  • Blend recipes developed against octane, sulphur, density and vapour-pressure limits
  • Component availability checked before committing product grades and customer nominations
  • Certificate of quality requirements matched to batch release and dispatch controls
  • Sampling plans follow custody-transfer points, retention periods and dispute procedures
  • Interface management protects grade integrity during pipelines, tanks and loading
  • Off-spec product disposition assessed through reblending, downgrading and reprocessing options

Participants can set inventory controls that protect service while managing working-capital exposure.

  • Safety stock calculated from demand variability, lead time and service targets
  • Reorder points established for products with variable transport and production lead times
  • Days of supply tracked by product, location and customer service priority
  • Minimum operating levels distinguished from strategic reserves and commercial stock
  • Slow-moving inventory analysed for specification risk, ageing and disposal options
  • Working-capital impacts quantified from inventory value, turnover and payment terms

Participants can plan distribution networks and product fulfilment against customer commitments.

  • Distribution modes compared across pipeline, coastal tanker, rail and road transport
  • Primary and secondary distribution responsibilities defined for refinery-to-customer movements
  • Delivery scheduling considers loading slots, driver hours and customer receiving capacity
  • Order fulfilment measures track on-time, in-full and quality-compliant delivery
  • Allocation rules applied during shortages using contractual obligations and customer criticality
  • Last-mile constraints identified for airports, mines, power plants and retail stations

Participants can manage supply contracts and supplier performance in refinery operations.

  • Incoterms 2020 allocate delivery, risk, cost and documentation responsibilities
  • Crude purchase contracts reviewed for quality, quantity and pricing provisions
  • Service-level agreements define carrier, terminal and inspection-provider accountabilities
  • Supplier scorecards measure delivery reliability, quality conformance, cost and claims
  • Three-way matching connects purchase orders, receipts and supplier invoices
  • Contract variation controls document changes to volumes, dates and specifications

Participants can establish planning routines that align commercial demand with operational capability.

  • Sales and Operations Planning cycle connects demand, supply, finance and executive decisions
  • Demand review challenges forecast assumptions, promotions and customer nominations
  • Supply review tests refinery capability, logistics capacity and inventory positions
  • Pre-S&OP decisions frame trade-offs requiring executive approval
  • Planning calendars define data cut-offs, meetings, decisions and action owners
  • Exception thresholds trigger escalation for shortages, capacity breaches and quality risks

Participants can identify, assess and control major refinery supply chain risks.

  • Risk registers capture likelihood, consequence, controls, owners and review dates
  • Bow-tie analysis links supply events to preventive and mitigative controls
  • Hazardous-material movements assessed for documentation, handling and emergency response requirements
  • ISO 28000 security principles applied to cargo, terminal and transport risks
  • Sanctions, trade restrictions and counterparty screening considered before cargo commitment
  • Business continuity plans prioritise alternative sources, routes and customer allocations

Participants can prepare coordinated responses to supply interruptions and refinery disruptions.

  • Incident command roles coordinate supply, operations, logistics, communications and commercial decisions
  • Cargo delay responses assess alternate berths, substitute grades and inventory drawdown
  • Refinery outage scenarios recalculate product availability, imports and customer allocations
  • Contingency transport plans identify alternate carriers, routes and loading locations
  • Root-cause analysis uses five whys and fishbone diagrams after disruptions
  • Recovery plans track milestones, constraints, customer communications and residual risks

Participants can use supply chain metrics to diagnose performance gaps and prioritise improvement actions.

  • Balanced scorecards combine service, cost, inventory, quality and safety measures
  • Perfect order rate measured through delivery, quantity, documentation and quality conformance
  • Plan-versus-actual variance analysis separates forecast, yield, logistics and inventory drivers
  • Demurrage, detention and freight costs analysed by route, carrier and cause
  • Dashboard design assigns metric definitions, data sources, owners and reporting frequency
  • Pareto analysis prioritises recurring supply failures and improvement actions

Participants can specify the data and system controls needed for reliable supply execution.

  • ERP master data governs materials, locations, units, specifications and lead times
  • Terminal automation data reconciled with inventory books and movement records
  • Electronic bills of lading and certificates controlled through document workflows
  • Data-quality checks identify duplicate orders, unit errors and missing confirmations
  • Control-tower views combine inventory, shipment status, demand and exception alerts
  • Access controls protect pricing, nominations, inventory adjustments and release approvals

Participants can build, review and present a complete refinery supply chain operating plan for a defined planning period.

  • Planning scope defines crude slate, refinery throughput, products and customer commitments
  • Supply-demand balance integrates receipts, yields, inventory targets and product nominations
  • Marine, terminal and distribution schedules demonstrate executable movement timing
  • Inventory policy sets operating limits, safety stocks and escalation triggers
  • Risk register identifies disruption scenarios, controls, contingencies and decision owners
  • Performance dashboard specifies service, cost, inventory, quality and reliability measures
  • Peer review tests assumptions, constraints, trade-offs and implementation actions

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Refinery supply-demand balance template
  2. Crude receipt and marine schedule
  3. Terminal inventory control model
  4. Product distribution and allocation plan
  5. Supply chain risk register
  6. Refinery supply chain operating plan

Who should attend

  • Refinery supply planners — need integrated visibility of crude, production and product movements
  • Supply chain analysts — need practical methods for balances, inventory and service decisions
  • Terminal and depot managers — need to manage capacity, nominations and stock integrity
  • Procurement and contracts specialists — need to connect commercial terms with physical supply obligations
  • Marine and transport coordinators — need to plan movements around refinery and terminal constraints
  • Commercial operations personnel — need to understand how trading commitments affect physical operations

Skills and tools covered

Refinery supply planningCrude logistics managementProduct inventory controlTerminal operations planningSupply risk managementOperational performance analysis

Tools and standards

SCOR, Sales and Operations Planning, Incoterms 2020, ISO 28000

How the course runs

Training methodology

The course uses short technical briefings followed by refinery supply cases, group analysis, planning simulations and individual application planning. Participants work with realistic crude receipts, yield assumptions, tank capacities, product nominations, vessel schedules and transport constraints. Facilitators guide teams through trade-offs between margin, service, inventory, capacity and operational risk. Each module adds material to a refinery supply chain operating plan, allowing participants to test decisions, compare alternatives and prepare actions relevant to their own responsibilities.

Requirements and prerequisites

Participants should have basic experience in oil and gas operations, logistics, procurement, refining, terminals, trading support or downstream marketing. They should be comfortable reading simple operational data such as volumes, dates, inventory figures and transport schedules. Familiarity with refinery products, crude oil, purchase orders or supply contracts is helpful. The course does not require prior use of optimisation software, advanced mathematics, engineering qualifications or detailed process-engineering knowledge. Participants from support functions can participate if they work regularly with refinery or downstream supply decisions.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should have basic exposure to oil and gas operations, downstream logistics, procurement, terminals, refining or commercial support. Advanced engineering knowledge and optimisation-software experience are not required.

Bring a laptop if possible and non-confidential examples of planning issues, inventory reports, movement schedules or supply contracts from your workplace. Course materials and case data are provided.

It is designed for refinery supply planners, terminal personnel, logistics coordinators, procurement staff, commercial operations teams and analysts. It also suits managers who need a stronger view of the physical supply consequences of commercial commitments.

This course concentrates on refining and downstream operations, from crude receipt to product delivery. It covers refinery yields, tank farms, blending, marine logistics, product allocation and refinery planning rather than upstream field supply or drilling logistics.

Participants build planning components using material balances, inventory controls, movement schedules, supplier measures and risk responses. These can be adapted to current refinery, terminal, depot or distribution issues after the course.

Each day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The first week establishes physical flows, planning and logistics controls; the second week develops governance, risk, performance and the final operating-plan capstone.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.