Project Delivery Management Training Course

Participants can establish governance arrangements that support timely decisions and accountable oversight.

• Governance structure defining sponsor, steering group and project manager accountabilities
• Delegated authority matched to budget, scope and schedule tolerances
• Stage gates designed around evidence, decisions and funding releases
• RACI matrix clarifying approval, consultation and delivery responsibilities
• Decision log records rationale, owner, date and follow-up actions
• Escalation paths triggered by agreed thresholds rather than personal preference
• Assurance reviews distinguish compliance checks from management decision forums

Participants can plan stakeholder engagement and communication around influence, information needs and project decisions.

• Stakeholder mapping using power, interest, influence and impact criteria
• Engagement strategies differentiated for sponsors, users, regulators and suppliers
• Communication plan links audiences to messages, channels and frequency
• Resistance analysis identifies concerns, incentives and required management actions
• Sponsor briefings focus on decisions, exceptions and strategic implications
• Meeting cadence supports coordination without creating unnecessary reporting burden
• Feedback routes capture user requirements and emerging operational impacts

Participants can define deliverable scope and control requirements from baseline through acceptance.

• Requirements elicitation distinguishes business, user, functional and nonfunctional needs
• Scope statement defines inclusions, exclusions, assumptions and acceptance boundaries
• Work breakdown structure decomposes deliverables into manageable work packages
• Requirements traceability matrix connects needs, deliverables, tests and approvals
• Acceptance criteria specify observable conditions for completed deliverables
• Scope baseline combines approved scope statement, WBS and WBS dictionary
• Gold plating risks addressed through agreed requirements and change control

Participants can build a logically sequenced schedule and identify activities requiring close control.

• Activity definition converts work packages into estimable schedule activities
• Precedence diagramming maps finish-to-start, start-to-start and finish-to-finish relationships
• Duration estimates use expert judgement, analogous data and three-point estimating
• Critical path method identifies zero-float activities and schedule exposure
• Milestone schedule communicates major decisions, approvals and delivery commitments
• Schedule compression compares crashing costs with fast-tracking delivery risks
• Rolling-wave planning maintains detail where work is imminent and understood

Participants can align people, equipment and external purchases with planned delivery work.

• Resource breakdown structure groups labour, equipment, materials and services
• Capacity planning tests resource demand against available skills and time
• Responsibility assignments connect work packages with named accountable roles
• Resource levelling resolves overallocations while protecting critical delivery commitments
• Make-or-buy analysis compares internal capability, cost, risk and timing
• Procurement plan defines packages, sourcing route, milestones and contract ownership
• Supplier dependencies integrated into the master schedule and RAID log

Participants can produce a cost baseline and interpret cost performance during delivery.

• Bottom-up estimating aggregates work package labour, materials and supplier costs
• Contingency reserves distinguish identified risk provision from management reserve
• Cost baseline aligns approved budgets with scheduled work and control accounts
• Cash flow forecast profiles planned expenditure against funding availability
• Earned value management calculates planned value, earned value and actual cost
• Cost performance index and schedule performance index guide corrective action
• Estimate at completion forecasts final cost from current performance data

Participants can identify, analyse and control threats, opportunities and live delivery issues.

• Risk workshop identifies causes, events, consequences and early warning indicators
• Probability-impact matrix prioritises risks using defined scoring criteria
• Risk appetite and tolerance guide response selection and escalation decisions
• Response planning assigns avoid, reduce, transfer, accept and exploit actions
• RAID log integrates risks, assumptions, issues and dependencies for review
• Issue management records ownership, due dates, decisions and closure evidence
• Quantitative risk analysis uses three-point estimates for uncertain durations

Participants can plan quality assurance, quality control and acceptance evidence for project deliverables.

• Quality management plan defines standards, measures, reviews and acceptance responsibilities
• Quality assurance checks process adherence before defects reach acceptance stages
• Quality control uses inspections, testing and defect trend analysis
• Acceptance plan identifies approvers, evidence, criteria and decision timing
• Root cause analysis applies five whys and fishbone diagrams
• Nonconformance records track defects, corrective actions and verification results
• Lessons from defects update standards, checklists and future work packages

Participants can run coordinated delivery controls that connect progress, dependencies, actions and decisions.

• Integrated master plan links scope, schedule, cost, risk and resource baselines
• Weekly control cycle reviews progress, constraints, actions and forecast changes
• Progress measurement uses completed milestones, physical completion and earned value
• Dependency management identifies predecessor commitments and interface ownership
• Action tracker distinguishes actions from decisions, risks and unresolved issues
• Control account reviews compare actual performance with approved baseline commitments
• Recovery plans sequence corrective actions, owners, deadlines and residual risks

Participants can assess, approve and implement changes without losing baseline control.

• Change request captures rationale, urgency, impacts and requested decision
• Impact assessment examines scope, schedule, cost, quality, risk and benefits
• Change authority applies delegated thresholds and formal approval routes
• Configuration management identifies controlled products, versions and status records
• Baseline updates follow approval rather than informal delivery team agreement
• Change log provides an auditable record of decisions and implementation status
• Emergency changes use documented retrospective review and corrective controls

Participants can create decision-focused reports that reveal performance, forecasts and required interventions.

• Project dashboard presents milestones, budget, risks, issues and decisions required
• RAG status criteria use evidence-based thresholds rather than subjective judgement
• Variance analysis explains causes, consequences, trends and proposed corrective action
• Forecasting updates completion dates, costs and resource needs from current evidence
• Milestone trend analysis reveals recurring slippage before deadlines are missed
• Exception reports focus governance attention on matters outside agreed tolerances
• Narrative reporting separates facts, assumptions, decisions and management recommendations

Participants can lead project teams through clear expectations, constructive challenge and disciplined follow-through.

• Team charter establishes purpose, behaviours, decision rules and meeting disciplines
• Situational leadership adapts direction and support to capability and commitment
• Psychological safety supports early reporting of risks, errors and concerns
• Conflict resolution distinguishes task conflict from interpersonal conflict
• Accountability conversations address missed commitments using evidence and agreed actions
• Cross-functional coordination clarifies interfaces between delivery and operational teams
• Recognition practices reinforce behaviours that support reliable project delivery

Participants can control supplier performance against contractual commitments, milestones and acceptance requirements.

• Statement of work defines deliverables, boundaries, service levels and acceptance criteria
• Contract milestone plan aligns supplier outputs with integrated project dependencies
• Supplier performance reviews assess delivery, quality, risk and corrective actions
• Service level measures distinguish operational performance from project delivery progress
• Commercial change control evaluates contractual, cost and schedule consequences
• Acceptance certificates document evidence, approvals, exceptions and outstanding obligations
• Supplier exit planning protects continuity, knowledge transfer and asset return

Participants can close projects responsibly and transfer ownership of outcomes and benefits to operations.

• Operational readiness assessment tests people, processes, systems and support arrangements
• Handover plan transfers assets, documentation, training and ownership responsibilities
• Benefits realisation plan identifies measures, owners, timing and data sources
• Project closure checklist confirms acceptance, contracts, finances and records completion
• Lessons learned review captures evidence, root causes and recommended actions
• Post-implementation review compares realised outcomes with approved business case expectations
• Closure report records final performance, residual risks and transition decisions

Participants can build, review and present a complete project delivery pack for governance approval.

• Project charter establishes objectives, authority, success measures and delivery constraints
• Integrated plan combines scope, schedule, budget, resources and dependency controls
• RAID log prioritises current threats, issues, assumptions and external dependencies
• Governance report presents performance, forecasts, exceptions and decisions required
• Change request demonstrates impact analysis and controlled baseline amendment
• Handover and benefits plan assigns operational ownership beyond project closure
• Peer review tests document consistency, evidence quality and decision readiness