Property Management Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Property Managers, Assistant Property Managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 9 Nov 2026 Course code SD-RE-027

Before you join: Participants should have some experience working with property, facilities, real estate operations, tenancy administration, leasing support or building services.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Property managers are accountable for income collection, tenant service, building condition, supplier performance and owner reporting at the same time. A missed lease break date, unresolved maintenance defect, weak arrears process or poorly evidenced compliance obligation can quickly create financial loss, disputes and reputational damage. Strong property management depends on disciplined records, clear service standards, controlled expenditure and timely decisions.

This course develops the methods used to manage residential, commercial and mixed-use properties through the full operating cycle. Participants learn to interpret lease obligations, maintain critical-date controls, manage tenant communications, plan inspections and maintenance, administer rent and service charges, control arrears, oversee contractors and report performance. The programme also addresses risk registers, incident reporting, insurance administration, data protection and supplier scorecards. Participants apply practical property data to make decisions on vacancies, renewals, repairs, budgets and owner priorities.

Instructor-led sessions combine focused briefings with property cases, group analysis, document reviews, financial scenarios and management simulations. Participants work with lease abstracts, rent rolls, maintenance records, service-charge budgets and owner-reporting packs. They leave with a property management operating toolkit containing reusable templates for critical dates, inspections, arrears, budgets, compliance and performance reporting. The course is delivered over five days in a classroom in more than 50 cities or live online. Training runs from 08:30 to 16:30, with approximately 6.5 contact hours each day, and participants receive a certificate of completion.

The programme suits professionals already involved in property operations who need a more structured approach to managing assets, tenants, costs and risks. It is relevant to teams managing office, retail, residential, industrial, hospitality, public-sector and mixed-use portfolios.

What you will be able to do

  • Build a property management plan using owner objectives, service levels and operating priorities
  • Prepare lease abstracts and critical-date diaries for rent, renewals, notices and compliance obligations
  • Apply tenant service, complaint handling and arrears escalation procedures
  • Plan inspections, planned preventive maintenance and contractor work-order controls
  • Analyse rent rolls, service charges, budgets, cash forecasts and operating variances
  • Maintain compliance registers and ISO 31000 risk registers with accountable actions
  • Evaluate supplier performance using service-level agreements, scorecards and root-cause analysis
  • Produce monthly owner reports containing financial, operational, leasing and risk indicators

Benefits of attending

For you

  • Greater confidence interpreting leases, notices and tenant obligations
  • Reusable controls for critical dates, arrears and maintenance follow-up
  • Stronger credibility in owner, tenant and supplier meetings
  • Improved ability to explain budget variances and property performance
  • Clearer evidence for progression into senior property management roles

For your organisation

  • Fewer missed lease events, renewal dates and notice obligations
  • Improved rent collection through disciplined arrears monitoring and escalation
  • Better control of maintenance expenditure, contractor scope and completion evidence
  • More reliable compliance records, incident follow-up and risk ownership
  • Clearer owner reporting on income, occupancy, costs and operational priorities

Course modules

10 modules over 5 days

Participants can establish a property management plan with defined responsibilities, priorities and reporting controls.

  • Management agreements, authority limits and owner objectives translated into operating priorities
  • Property register fields, asset data standards and document control conventions
  • RACI matrix assigns decisions, approvals, escalations and reporting accountabilities
  • Annual management calendar schedules inspections, renewals, budgets and compliance dates
  • Stakeholder maps distinguish owners, occupiers, suppliers, lenders and public authorities
  • Management plan aligns service levels, costs, risks and reporting cadence

Participants can administer lease obligations and control time-sensitive property events.

  • Lease abstract captures parties, term, rent, breaks, repair and notice clauses
  • Critical-date diary controls expiries, reviews, options, insurance and statutory filings
  • Rent review mechanisms compared: fixed uplifts, indexation, market review and turnover rent
  • Repairing obligations interpreted through schedules of condition and dilapidations principles
  • Consent workflows record alterations, assignments, subletting and permitted-use changes
  • Document version control protects executed leases, amendments, notices and correspondence

Participants can manage tenant communications, service requests, complaints and retention issues.

  • Tenant onboarding checklist confirms contacts, access, billing, handover and house rules
  • Service-request triage classifies emergencies, planned works, defects and tenant responsibilities
  • Complaint handling follows acknowledgement, investigation, remedy, communication and closure stages
  • Plain-language notices manage access requirements, disruptions, arrears and rule breaches
  • Retention conversations identify service failures, renewal barriers and workable remedies
  • CRM interaction logs create an auditable history of commitments and follow-up

Participants can plan inspections, prioritise maintenance and control contractor delivery.

  • Inspection regimes distinguish routine, condition-based, statutory and post-incident inspections
  • Planned preventive maintenance schedules assets by condition, criticality and lifecycle
  • Work orders specify scope, response time, approval route and completion evidence
  • Condition surveys prioritise defects using likelihood, consequence and remaining useful life
  • Emergency response plans set incident roles, contractor callouts, communications and records
  • Contractor permits coordinate safe access, isolation, hot works and handback

Participants can control property income, payments, deposits and core financial records.

  • Rent roll reconciliation matches lease charges, billing records, receipts and adjustments
  • Accounts receivable ageing separates current debt, disputed sums and delinquent balances
  • Three-way matching validates invoices against purchase orders and completed work
  • Cash controls separate collection, approval, payment release and bank reconciliation duties
  • Security deposit registers track receipts, permitted deductions, interest and return deadlines
  • IFRS 16 awareness distinguishes property management data from tenant accounting responsibilities

Participants can prepare property budgets, monitor variances and forecast cash requirements.

  • Annual operating budgets separate controllable costs, recoverable costs, capital and reserves
  • Service-charge apportionment applies lease clauses, floor area and occupancy data
  • Variance analysis compares actuals, budget, prior period and forecast explanations
  • 13-week cash forecasts combine rent receipts, payroll, supplier payments and planned works
  • Capital expenditure cases assess condition, alternatives, timing, risk and funding
  • Owner reports explain income, expenditure, arrears, commitments and forecast movements

Participants can manage vacancy exposure, renewal discussions and structured debt recovery.

  • Vacancy analysis tracks days vacant, asking rent, incentives and absorption assumptions
  • Marketing briefs define target occupiers, positioning, viewing protocol and agent reporting
  • Applicant screening checks identity, financial capacity, references and permitted use
  • Renewal negotiations balance rent, term, incentives, repairs and break conditions
  • Arrears escalation follows reminder, repayment plan, notice, legal referral and recovery
  • Collection KPIs measure current collection, ageing movement, cure rate and write-offs

Participants can maintain evidence-based compliance and risk controls for managed properties.

  • Compliance registers assign obligations, evidence owners, review frequencies and escalation triggers
  • ISO 31000 risk registers score likelihood, consequence, controls and treatment actions
  • Health and safety inspections record hazards, corrective actions and closure evidence
  • Insurance schedules verify coverage, exclusions, deductibles, claims process and renewals
  • Data protection controls govern tenant records, access rights, retention and disposal
  • Incident reports distinguish facts, immediate actions, notifications, lessons and follow-up

Participants can select, monitor and improve contractor and service-provider performance.

  • Supplier prequalification assesses competence, insurance, capacity, pricing and references
  • Scope-of-work documents define outputs, standards, exclusions, milestones and acceptance criteria
  • SLAs specify response targets, resolution times, reporting and service credits
  • Vendor scorecards review quality, cost, timeliness, safety and communication performance
  • Root-cause analysis uses 5 Whys to prevent recurring service failures
  • Performance dashboards connect occupancy, arrears, maintenance backlog, cost and satisfaction

Participants can present property performance clearly and create a focused improvement plan.

  • Monthly management packs combine financial, operational, risk and leasing indicators
  • KPI definitions prevent inconsistent reporting of occupancy, collection, response and cost
  • Exception reporting highlights overdue actions, budget overruns, expiring leases and incidents
  • Owner review meetings structure decisions, approvals, priorities, actions and deadlines
  • Portfolio segmentation groups assets by income stability, condition, risk and strategy
  • 90-day application plans assign improvements, measures, sponsors and review dates

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Property management plan template
  2. Lease abstract and critical-date diary
  3. Tenant service and complaint handling checklist
  4. Inspection and planned maintenance schedule
  5. Property budget and 13-week cash forecast model
  6. Monthly owner reporting pack

Who should attend

  • Property Managers — need structured controls for income, tenants, maintenance and reporting
  • Assistant Property Managers — need practical methods for administering active property portfolios
  • Estate Managers — need consistent processes for site services, suppliers and occupier issues
  • Facilities Managers — need closer control of building operations and landlord responsibilities
  • Asset Managers — need reliable operational information for investment and portfolio decisions
  • Real Estate Finance Professionals — need to interpret property income, costs and management reports

Skills and tools covered

Lease administrationTenant relationship managementMaintenance planningProperty financial controlCompliance risk managementOwner performance reporting

Tools and standards

RACI matrix, ISO 31000, 5 Whys, IFRS 16

How the course runs

Training methodology

The course uses short instructor briefings to introduce property management controls, followed by case work drawn from managed office, residential, retail and mixed-use properties. Participants analyse lease extracts, rent rolls, tenant correspondence, maintenance records, budgets and supplier reports. Group exercises test decisions on arrears, repair priorities, renewals, incidents and reporting exceptions. Simulations develop communication with owners, occupiers and contractors. Each participant completes an application plan identifying property controls, reporting improvements and priority actions for their own portfolio.

Requirements and prerequisites

Participants should have some experience working with property, facilities, real estate operations, tenancy administration, leasing support or building services. They should be comfortable reading basic financial information such as invoices, budgets, rent schedules and expense reports. Familiarity with local lease forms, property law or software is useful but not required. The course does not require an accounting qualification, surveying credential, legal training or advanced spreadsheet skills. It focuses on management controls and operating decisions; jurisdiction-specific legal advice is not provided.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should have some exposure to property, facilities, leasing, tenancy administration or real estate operations. No legal, accounting or surveying qualification is required, but familiarity with basic property documents and budgets is helpful.

Bring a laptop if possible, together with non-confidential examples of reports, rent schedules, maintenance issues or recurring challenges from your role. Course materials and working templates are provided.

It is designed for property managers, assistant property managers, estate managers, facilities professionals and asset-management support staff. It also suits finance professionals who review property income, costs and owner reports.

Facilities management focuses primarily on building services and workplace operations, while investment courses focus on acquisition, valuation and returns. This course concentrates on the day-to-day controls needed to operate occupied properties for owners and tenants.

Participants can use the templates to strengthen lease controls, critical-date tracking, arrears follow-up, maintenance planning and owner reporting. The final application plan identifies specific changes for their own property or portfolio.

The programme runs from 08:30 to 16:30 each day, providing approximately 6.5 contact hours daily. Time is divided between instructor input, property cases, document analysis, group work, simulations and application planning across ten modules.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.

Ask on WhatsApp info@skillsetdevelopment.com

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