Refugee and Displacement Management Training Course

Duration 10 days 20 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Humanitarian Programme Managers, Government Refugee Affairs Officers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-HR-053

Before you join: Participants should have practical exposure to humanitarian, development, public-service or community programmes, ideally through at least one project cycle or field assignment.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Refugee and displacement operations require decisions that protect rights, reduce harm and organise services under pressure. Teams must assess needs without duplicating data collection, establish accountable site and community structures, manage protection risks, coordinate with authorities and partners, and plan for solutions from the outset. Poorly designed responses can exclude women, children, older people, persons with disabilities and marginalised groups, while weak information management can misdirect scarce resources.

This course develops the operational judgement and management methods needed to lead or support responses for refugees, asylum seekers, internally displaced persons and host communities. Participants examine the legal and policy basis for protection, apply rapid assessment and population-data methods, develop response strategies, establish coordination arrangements, manage camp and urban displacement contexts, and integrate safeguarding, accountability and inclusion. The programme also addresses cash assistance, shelter and settlement planning, health and education access, security risk management, partnerships, budgeting, monitoring and durable solutions.

Teaching combines focused instructor briefings with humanitarian cases, facilitated group work, scenario simulations and structured planning sessions. Cases reflect displacement situations affecting border reception areas, collective centres, host communities, informal settlements and planned sites. Participants progressively build a displacement response package using assessment findings, stakeholder analysis, protection risk analysis, response objectives, coordination arrangements and monitoring measures. They leave with practical templates and a reviewed operational plan that can be adapted for their own programme, government department, NGO office or field operation.

The course suits professionals who already work with affected populations, public services, humanitarian programmes or partner coordination and need stronger responsibility for planning, managing or assuring displacement responses.

What you will be able to do

  • Apply refugee, asylum and internal displacement frameworks to operational protection decisions
  • Conduct a multi-sector needs assessment using MIRA principles and disaggregated data
  • Develop a displacement response plan with objectives, activities, indicators and accountabilities
  • Design community engagement and accountability mechanisms for displaced and host populations
  • Assess protection risks and integrate mitigation measures into sector response plans
  • Establish coordination, referral and information-sharing arrangements with authorities and partners
  • Prepare budgets, monitoring tools and adaptive management actions for displacement programmes
  • Present a complete displacement response package for management and partner review

Benefits of attending

For you

  • Produce defensible response plans for refugee and displacement operations
  • Lead meetings with authorities, clusters and community representatives more confidently
  • Identify protection gaps before they become serious operational failures
  • Use recognised humanitarian assessment and accountability methods in programme decisions
  • Build a portfolio-quality displacement response package for professional progression

For your organisation

  • Improve targeting decisions through structured needs, population and protection analysis
  • Reduce exclusion, duplication and referral failures affecting displaced populations
  • Strengthen coordination with government, UN agencies, NGOs and community structures
  • Produce clearer response plans, budgets, indicators and management reporting
  • Prepare teams to connect immediate assistance with recovery and durable solutions

Course modules

20 modules over 10 days

Participants can distinguish displacement categories, mandates and operational responsibilities within a response.

  • Refugees, asylum seekers and internally displaced persons under international definitions
  • Drivers of displacement: conflict, persecution, disasters and development projects
  • UNHCR mandate, state responsibilities and humanitarian partner roles
  • Distinguishing refugee response, internal displacement response and mixed-movement operations
  • Host-community impacts assessed alongside displaced population needs
  • Operational implications of cross-border, urban and protracted displacement

Participants can apply core legal protections and rights principles to programme decisions.

  • 1951 Refugee Convention principles: non-refoulement, non-discrimination and non-penalisation
  • Guiding Principles on Internal Displacement applied to assistance decisions
  • Asylum procedures, registration and documentation as protection interventions
  • Civil, political, economic and social rights during displacement
  • National refugee laws and administrative procedures mapped for operations
  • Humanitarian action boundaries where state authority retains primary responsibility

Participants can use humanitarian principles and ethical tests when setting response priorities.

  • Humanity, neutrality, impartiality and independence tested against operational choices
  • Do No Harm analysis identifies dividers, connectors and unintended consequences
  • Conflict sensitivity integrated into targeting, staffing and partner selection
  • Ethical dilemmas involving registration, biometrics, data sharing and aid access
  • Managing pressure from authorities, donors and influential community actors
  • Documenting difficult decisions through transparent approval and escalation routes

Participants can define population data requirements and assess information quality for planning.

  • Population figures disaggregated by age, sex, disability and location
  • Registration data compared with headcounts, service records and community estimates
  • Population movement tracking identifies arrivals, departures and secondary displacement
  • Data quality checks test completeness, timeliness, consistency and duplication
  • Information-sharing protocols protect personally identifiable and sensitive data
  • Simple displacement dashboard tracks caseloads, services, gaps and trends

Participants can plan and interpret a multi-sector displacement needs assessment.

  • MIRA sequencing links secondary data, joint assessment and analysis
  • Assessment questions distinguish needs, capacities, priorities and access barriers
  • Sampling approaches selected for camps, urban neighbourhoods and dispersed communities
  • Key informant interviews triangulated with household data and observations
  • Severity analysis ranks needs using evidence, magnitude and affected groups
  • Assessment findings converted into prioritised response problem statements

Participants can identify protection risks and specify feasible mitigation measures.

  • Protection risk equation considers threats, vulnerabilities and individual capacities
  • Risk analysis addresses violence, exploitation, detention and family separation
  • Age, gender and diversity analysis exposes unequal access patterns
  • Protection mainstreaming actions embedded within shelter, WASH and food activities
  • Referral pathways map specialised services, consent requirements and follow-up
  • Incident trends trigger programme adaptation, escalation and advocacy decisions

Participants can design inclusive participation, communication and feedback arrangements.

  • AAP commitments translated into programme-level communication and feedback actions
  • Community mapping identifies leaders, informal networks and excluded groups
  • Participation methods include separate consultations, representative committees and home visits
  • Two-way communication plans specify messages, channels, languages and timing
  • Complaint mechanisms define confidentiality, response standards and escalation procedures
  • Closing feedback loops shows communities how decisions changed after consultation

Participants can establish practical coordination arrangements for a displacement response.

  • Stakeholder mapping identifies authority, interest, influence and operational roles
  • Cluster coordination functions applied to multi-sector refugee and displacement responses
  • Government-led coordination structures assessed for mandate, capacity and legitimacy
  • Terms of reference define meeting purpose, membership and decision rights
  • Service mapping reveals duplication, coverage gaps and referral bottlenecks
  • Coordination action trackers assign owners, deadlines and evidence of completion

Participants can formulate an evidence-based displacement response strategy and results framework.

  • Problem trees distinguish immediate causes, underlying factors and structural drivers
  • Theory of Change links activities, outputs, outcomes, assumptions and risks
  • Strategic objectives prioritise life-saving assistance, protection and self-reliance
  • Response options compared using feasibility, cost, protection and market criteria
  • Results frameworks specify indicators, baselines, targets and verification sources
  • Assumptions and external risks tested through scenario-based contingency planning

Participants can assess settlement options and organise accountable site management arrangements.

  • Settlement options compare host families, collective centres, camps and urban housing
  • Site selection assesses land tenure, hazards, services, access and community relations
  • CCCM responsibilities cover coordination, care and maintenance of sites
  • Site governance structures balance representation, accountability and operational control
  • Community infrastructure planning considers accessibility, safety and maintenance responsibilities
  • Exit and transition planning begins during site establishment decisions

Participants can set service priorities that address safety, access and inclusion.

  • Sphere standards guide minimum service levels and technical planning
  • Shelter assistance options compare materials, rental support, repairs and cash
  • WASH service plans address water quantity, sanitation access and hygiene
  • Health service pathways include primary care, referrals and disease surveillance
  • Education access planning addresses documentation, language and school capacity
  • Accessibility audits identify barriers affecting older persons and persons with disabilities

Participants can determine when cash and livelihood options are appropriate for displaced populations.

  • Market assessment tests supply, price volatility, trader capacity and access
  • Cash feasibility analysis considers protection, delivery systems and financial access
  • Transfer values calculated from minimum expenditure baskets and programme objectives
  • Delivery mechanisms compare mobile money, bank transfers, vouchers and cash-in-hand
  • Livelihood strategies assess legal work rights, skills, assets and demand
  • Post-distribution monitoring checks spending, protection outcomes and market effects

Participants can integrate safeguarding and specialised protection referrals into programme management.

  • Safeguarding risk assessment identifies staff, partner and programme exposure
  • PSEA minimum standards shape reporting channels, investigations and survivor support
  • GBV risk mitigation applies to distributions, facilities, transport and information
  • Child protection case management follows best-interests and confidentiality principles
  • Safe disclosure protocols prevent harmful questioning and unauthorised information sharing
  • Partner due diligence checks safeguarding policies, focal points and reporting capacity

Participants can incorporate security and access measures into displacement response plans.

  • Security risk management identifies threats, vulnerabilities and risk treatment measures
  • Acceptance strategies build relationships with communities, authorities and local actors
  • Access constraints analysed through checkpoints, permits, conflict dynamics and weather
  • Movement procedures specify communications, tracking, contingencies and medical support
  • Business continuity arrangements protect critical services during operational disruption
  • Incident reporting distinguishes security events, protection incidents and safeguarding allegations

Participants can structure equitable partnerships and capacity-strengthening plans with local actors.

  • Partner mapping assesses community organisations, national NGOs and public institutions
  • Due diligence reviews governance, financial controls, safeguarding and delivery capacity
  • Partnership agreements allocate scope, budgets, reporting and decision authority
  • Localisation commitments translated into fair overheads, leadership and visibility arrangements
  • Capacity assessments identify priority systems, coaching needs and resource gaps
  • Mutual accountability reviews address performance, concerns and partnership adaptation

Participants can prepare costed, controlled and prioritised resource plans for displacement programmes.

  • Activity-based budgets link quantities, unit costs, staffing and implementation schedules
  • Budget narratives explain assumptions, cost drivers and donor compliance requirements
  • Procurement plans sequence specifications, sourcing, evaluation and contract management
  • Value-for-money analysis compares economy, efficiency, effectiveness and equity
  • Contingency reserves address population changes, inflation and access disruptions
  • Resource allocation criteria prioritise severity, protection risk and service gaps

Participants can build monitoring and learning systems that support accountable adaptation.

  • Indicator reference sheets define measures, disaggregation, frequency and responsibility
  • Output, outcome and protection indicators distinguish delivery from meaningful change
  • Monitoring plans combine routine data, observation, feedback and spot checks
  • Data collection protocols address informed consent, confidentiality and data minimisation
  • After-action reviews identify decisions, evidence, lessons and assigned improvements
  • Adaptive management logs record triggers, approved changes and programme rationale

Participants can connect immediate response measures with safe and voluntary longer-term solutions.

  • Durable solutions framework addresses return, local integration and resettlement
  • Voluntariness, safety and dignity tested before supporting return movements
  • Area-based planning includes displaced people, host communities and local authorities
  • Housing, land and property analysis identifies tenure and restitution barriers
  • Social cohesion initiatives address shared services, dialogue and resource tensions
  • Recovery pathways connect humanitarian assistance with public systems and development finance

Participants can prepare evidence-based communications for decision-makers, donors and partners.

  • Advocacy objectives specify policy change, decision-maker and evidence requirements
  • Stakeholder influence analysis identifies allies, blockers and engagement approaches
  • Situation reports present population changes, priorities, gaps and response actions
  • Donor proposals connect needs evidence, intervention logic, budget and indicators
  • Protection-sensitive messaging avoids exposing identities, locations and sensitive allegations
  • Management briefings present options, trade-offs, risks and recommended decisions

Participants can build, review and present a complete costed displacement response package for a defined scenario.

  • Scenario evidence consolidated into a displacement profile and priority needs analysis
  • Response strategy integrates protection, services, accountability and coordination arrangements
  • Costed workplan assigns activities, owners, timelines, resources and dependencies
  • Risk register covers protection, security, fraud, access and safeguarding controls
  • Monitoring framework specifies indicators, feedback channels and adaptation triggers
  • Peer review tests feasibility, inclusion, legal compliance and evidence quality
  • Management presentation defends priorities, resource choices and implementation sequencing

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Displacement response planning template
  2. Multi-sector needs assessment toolkit
  3. Protection risk and referral matrix
  4. Community feedback mechanism checklist
  5. Costed response workplan and budget
  6. Monitoring, accountability and learning framework

Who should attend

  • Humanitarian Programme Managers — responsible for planning and delivering displacement responses
  • Government Refugee Affairs Officers — coordinating refugee policy, reception and public services
  • UN and NGO Field Coordinators — aligning partners, authorities and operational priorities
  • Protection Officers — managing rights, referral pathways and protection risk mitigation
  • Camp and Site Managers — overseeing services, community structures and site governance
  • Development Programme Staff — adapting recovery programmes for displaced and host communities

Skills and tools covered

Displacement response planningProtection risk analysisHumanitarian coordinationCommunity accountabilitySite managementDurable solutions planning

Tools and standards

Sphere Handbook, Multi-Sector Initial Rapid Assessment (MIRA), Camp Coordination and Camp Management (CCCM) Framework, IASC Framework on Durable Solutions for Internally Displaced Persons

How the course runs

Training methodology

The course uses short technical briefings followed by case analysis, small-group planning, facilitated simulations and application clinics. Participants work with realistic displacement scenarios involving border arrivals, urban refugees, informal settlements and host communities. They interpret population data, assess risks, negotiate coordination choices, prepare response components and review one another's work against humanitarian standards. Instructor feedback focuses on operational feasibility, protection implications, accountability and evidence quality. Individual application planning connects course methods to participants' current responsibilities.

Requirements and prerequisites

Participants should have practical exposure to humanitarian, development, public-service or community programmes, ideally through at least one project cycle or field assignment. They should be comfortable reading programme documents, discussing budgets and using basic spreadsheet tables. Familiarity with refugee operations, protection terminology or cluster coordination is useful but not essential. The course does not require prior experience in camps, overseas deployment, legal qualifications, security training or advanced data analysis. It is designed for professionals moving into management, coordination or technical advisory responsibilities.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should have some experience in humanitarian, development, public-sector or community programming. Previous refugee-response work is useful but not required; the course explains the key legal, protection and coordination concepts needed for the programme.

Bring a laptop if possible, as participants work with planning templates, budgets and monitoring tools. Those working on a live displacement programme may also bring non-confidential plans, assessments or reporting formats for adaptation.

It is intended for programme managers, government officers, protection staff, field coordinators, site managers and technical advisers. It is particularly relevant for professionals taking on broader planning or coordination responsibility.

General project management courses focus on planning, budgets and delivery across many programme types. This course applies those disciplines specifically to refugee and displacement contexts, including legal protection, registration, site management, accountability, durable solutions and relations with host communities.

Participants develop a response package that includes assessment findings, protection measures, coordination actions, a costed workplan and monitoring arrangements. The templates can be adapted for a new response, programme review, donor proposal or contingency plan.

Each day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The first week establishes assessment, protection, accountability and response-planning foundations; the second week develops operational systems, recovery planning and the final integrated capstone.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.