Riskonnect Business Continuity Planning Software Training Course

Course overview

Business continuity teams need more than a collection of recovery documents. They must maintain accurate business impact analyses, connect critical processes to dependencies and recovery strategies, route plan reviews to accountable owners, and demonstrate readiness during an incident or audit. This course addresses the practical challenge of using Riskonnect Business Continuity to turn dispersed continuity data into controlled, actionable plans. Participants learn how to configure and manage the records that support resilient operations across sites, business units, suppliers, technology services and critical roles.

The course covers the Riskonnect Business Continuity workspace from programme structure through plan maintenance and reporting. Participants build business impact analysis questionnaires, capture recovery time objectives and maximum tolerable downtime, document process dependencies, assign recovery actions, and manage plan approvals. They also work with incident-related information, exercise records, corrective actions and dashboard reporting. By the end of the week, participants can administer a continuity planning workflow that gives plan owners clear tasks and gives management a defensible view of preparedness.

Instruction combines guided system demonstrations with hands-on configuration labs using realistic continuity scenarios, including a hospital service disruption and a multi-site operational outage. Participants complete a structured capstone in which they configure a business continuity programme area, create a BIA and plan template, enter recovery data, assign tasks and produce a management report. They leave with a reusable Riskonnect configuration workbook, sample plan content, reporting specifications and an individual implementation action plan. A certificate of completion is awarded to participants who complete the five-day instructor-led course.

This intermediate course is designed for continuity practitioners and system owners who already understand the purpose of business continuity planning and now need to operate, improve or govern the process through Riskonnect.

Course objectives

By the end of this course, participants will be able to:

• Configure a Riskonnect Business Continuity programme hierarchy with business units, locations, plan owners and review cycles
• Build a business impact analysis questionnaire that captures critical activities, recovery time objectives and dependency data
• Map process, people, premises, technology and supplier dependencies within Riskonnect continuity records
• Create business continuity plan templates with recovery strategies, response actions, contacts and escalation procedures
• Assign plan review, approval and corrective-action workflows using Riskonnect roles, tasks and notifications
• Record exercise results, lessons learned and remediation actions in a controlled continuity improvement register
• Design dashboards and reports that present plan status, BIA findings, overdue actions and recovery priorities
• Produce a Riskonnect implementation workbook defining data fields, ownership, governance controls and rollout steps

Benefits of attending

Target competencies

Who should attend

• Business Continuity Managers — who need to standardise planning, review and reporting across the organisation
• Riskonnect Business Continuity Administrators — who configure records, permissions, workflows and reporting
• Business Resilience Leads — who translate operational resilience requirements into maintained continuity plans
• HSE and Enterprise Risk Managers — who need continuity evidence linked to organisational risk and assurance activity
• IT Service Continuity Managers — who must align technology recovery dependencies with business recovery requirements
• Internal Audit and Compliance Professionals — who assess plan governance, testing evidence and corrective-action closure

Requirements and prerequisites

Participants should understand the purpose of business continuity management and be familiar with core terms such as business impact analysis, recovery time objective, recovery point objective, recovery strategy, exercise and corrective action. Experience contributing to a continuity plan, BIA or crisis-management process is strongly recommended. Participants should also be comfortable using web-based business applications, entering structured data and working with spreadsheets. Access to a Riskonnect training environment is provided during the course. Prior Riskonnect configuration experience, software development knowledge, database administration and coding are not required.

Training methodology

The course is delivered through instructor-led walkthroughs of Riskonnect Business Continuity, followed by individual configuration labs in a training environment. Participants work from a realistic operational disruption scenario to build BIAs, plan sections, dependencies, review tasks and management reports. Small-group workshops test design decisions such as ownership models, recovery classifications and approval routes. Each day closes with a practical output that feeds the final capstone. On day five, participants complete an application-planning session that maps their configuration approach to their own continuity programme.

Course outline

Day 1: Riskonnect continuity programme foundations

• Riskonnect Business Continuity navigation and workspace structure
• Continuity programme hierarchy for entities, business units and locations
• User roles, access permissions and plan-owner responsibilities
• Business continuity lifecycle and ISO 22301 alignment
• Record types for BIAs, plans, exercises and corrective actions
• Data governance rules for continuity records and controlled vocabulary
• Programme review cycles, ownership assignments and status conventions

Workshop: Participants configure a sample continuity programme hierarchy and produce a role-and-ownership matrix for a multi-site organisation.

Day 2: Business impact analysis and dependency assessment

• Business impact analysis scope, interview inputs and assessment boundaries
• Riskonnect BIA questionnaire design and field configuration
• Critical activity classification and impact-category scoring
• Maximum tolerable downtime and recovery time objective capture
• Recovery point objective and minimum business continuity objective concepts
• People, premises, technology, information and supplier dependency mapping
• BIA review, validation and approval workflow design

Workshop: Participants build and populate a BIA for a disrupted clinical support service, producing prioritised recovery requirements and dependency records.

Day 3: Business continuity plan design and maintenance

• Plan template architecture and reusable plan sections
• Recovery strategy documentation and resource requirement capture
• Incident response actions, escalation triggers and decision authorities
• Critical contact lists, alternates and communication procedures
• Linking BIA outputs to recovery actions and plan strategies
• Plan version control, review dates and approval status management
• Document attachments, evidence records and plan publication controls

Workshop: Participants create a continuity plan template and produce a completed recovery-action section linked to the previous day's BIA.

Day 4: Exercises, incidents and corrective action control

• Continuity exercise types and test objectives
• Exercise scenario setup, participant roles and evaluation criteria
• Capturing observations, findings and lessons learned in Riskonnect
• Corrective-action assignment, due dates and escalation rules
• Linking incidents and disruptions to continuity plan activation evidence
• Root-cause and action-priority fields for resilience improvement
• Monitoring action closure and validating remediation effectiveness

Workshop: Participants run a tabletop outage scenario, log exercise observations and produce a corrective-action register with accountable owners and closure criteria.

Day 5: Reporting, assurance and implementation planning

• Plan-completeness and review-status reporting
• Dashboard design for recovery priorities and overdue actions
• BIA analysis reports for critical services and dependency exposure
• Management reporting for exercises, findings and remediation progress
• ISO 22301 evidence mapping and audit preparation
• Riskonnect data-quality checks and continuity programme assurance
• Implementation roadmap, migration approach and adoption measures

Workshop: Participants complete a capstone configuration review and produce a management dashboard specification, implementation workbook and 90-day rollout plan.

Tools & standards covered

Riskonnect Business Continuity, Riskonnect Incident Management, ISO 22301:2019, ISO 22313:2020

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions