SCOR Model Supply Chain Operations Design Training Course

Course overview

Supply chain teams often manage planning, sourcing, production, logistics and returns through separate KPIs, hand-offs and improvement projects. This makes it difficult to pinpoint why service failures, excess inventory, long lead times or avoidable operating costs persist across the end-to-end network. The SCOR Model Supply Chain Operations Design Training Course gives participants a common operating language and a disciplined framework for connecting customer requirements, process performance, capability gaps and improvement priorities.

Participants learn to use the SCOR Digital Standard to map supply chain processes across Plan, Source, Make, Deliver, Return and Enable. They define process boundaries, identify Level 1 performance attributes, select Level 2 and Level 3 metrics, and build a balanced scorecard covering reliability, responsiveness, agility, cost and asset management efficiency. The course also addresses SCOR practices, people skills, maturity assessment, benchmark interpretation and the translation of process findings into targeted redesign initiatives.

Teaching combines instructor-led model walkthroughs with a running supply chain case involving demand volatility, supplier disruption, capacity constraints and fulfilment failures. Teams construct a SCOR-based process architecture, diagnose performance gaps using metric trees, and prioritise improvement initiatives against business impact and implementation effort. Each participant leaves with a practical SCOR operations design pack: a process map, KPI hierarchy, gap assessment, improvement backlog and 90-day application plan. A certificate of completion is awarded after the five-day programme.

The course is designed for experienced supply chain, operations, procurement, manufacturing and logistics professionals who need to design or improve cross-functional operating models rather than optimise one function in isolation.

Course objectives

By the end of this course, participants will be able to:

• Map an end-to-end supply chain using the SCOR Plan, Source, Make, Deliver, Return and Enable process structure
• Define Level 1 performance attributes and Level 2 metric categories for a supply chain operating model
• Build a SCOR metric hierarchy linking strategic objectives to diagnostic operational measures
• Analyse reliability, responsiveness, agility, cost and asset-management trade-offs using SCOR performance definitions
• Conduct a SCOR-based process and capability gap assessment against a defined target operating model
• Select SCOR practices and people-skill requirements to address identified process performance gaps
• Prioritise a supply chain improvement backlog using impact, effort, risk and dependency criteria
• Produce a SCOR operations design pack containing process maps, KPI scorecards and a 90-day action plan

Benefits of attending

Target competencies

Who should attend

• Supply Chain Managers — who need one framework for coordinating planning, procurement, manufacturing and distribution performance
• Operations Managers — who must redesign cross-functional processes while balancing service, cost, capacity and inventory
• Supply Chain Excellence Leaders — who lead diagnostic, benchmarking and continuous-improvement programmes across the network
• Procurement Managers — who need to connect supplier performance measures and sourcing practices to end-to-end service outcomes
• Manufacturing Managers — who must link production capability, schedule adherence and inventory decisions to customer fulfilment
• Logistics and Distribution Managers — who need to diagnose delivery reliability, lead-time and returns performance beyond transport metrics

Requirements and prerequisites

Participants should have at least two years of exposure to supply chain, operations, procurement, manufacturing, logistics or demand planning work. They should understand basic concepts such as lead time, inventory, service level, forecast, capacity, supplier performance and process flow. Experience reading operational KPIs or working with ERP reports is useful, and confidence using Excel for simple calculations will help during workshops. Prior SCOR certification, advanced statistics, process-modelling software, SAP configuration knowledge or Power BI development skills are not required. The course explains SCOR terminology before applying it to cases.

Training methodology

The programme uses short instructor-led SCOR Digital Standard briefings followed by applied workshops using a single multi-site supply chain case. Participants map Plan, Source, Make, Deliver, Return and Enable processes, construct metric trees in Excel, interpret performance data, and compare current-state practices with target capabilities. Small groups defend their redesign choices in review sessions modelled on an operations steering meeting. On Day 5, each participant converts the case methods into an application plan for a live business area, with peer and instructor feedback on scope, measures, stakeholders and first actions.

Course outline

Day 1: SCOR framework and supply chain process architecture

• SCOR Digital Standard purpose, structure and terminology
• End-to-end supply chain scope and operating-model boundaries
• Plan process categories and planning decision horizons
• Source process categories for stocked, make-to-order and engineered items
• Make process categories and production environment distinctions
• Deliver, Return and Enable process definitions
• SCOR process decomposition from Level 1 to Level 3

Workshop: Teams create a Level 1 and Level 2 SCOR process map for a consumer-products supply chain and identify ownership at each cross-functional hand-off.

Day 2: Performance attributes, metrics and diagnostic scorecards

• SCOR performance attributes and strategic trade-offs
• Perfect order fulfilment and supply chain reliability measures
• Order fulfilment cycle time and responsiveness measures
• Upside supply chain flexibility and adaptability measures
• Supply chain management cost and cost-to-serve analysis
• Cash-to-cash cycle time and asset-management efficiency
• Metric hierarchies, definitions, data sources and calculation rules

Workshop: Participants build a SCOR metric tree and scorecard in Excel for the case organisation, tracing poor delivery performance to its contributing measures.

Day 3: Capability assessment and process redesign

• Current-state process observation and evidence collection
• SCOR practices as design choices for process improvement
• People skills and capability requirements in SCOR
• Process maturity assessment criteria and rating scales
• Root-cause analysis using process, metric and practice evidence
• Target operating model principles for supply chain redesign
• Control points, decision rights and escalation paths

Workshop: Groups conduct a SCOR capability gap assessment, define a target-state process design and present the three highest-priority control changes.

Day 4: Applying SCOR to operational improvement decisions

• Demand-supply balancing through the Plan process
• Supplier segmentation and Source performance governance
• Production flow, schedule adherence and Make performance
• Order management, warehouse flow and Deliver reliability
• Returns process design and reverse-logistics controls
• Risk, resilience and agility trade-offs in SCOR analysis
• Benchmark interpretation and performance-target setting

Workshop: Teams work through a disruption scenario, use SCOR measures to evaluate response options and recommend a resilience improvement portfolio.

Day 5: Implementation roadmap and SCOR operations design pack

• Translating SCOR findings into improvement initiatives
• Impact-effort-risk prioritisation of initiative backlogs
• Business case assumptions and benefit-measurement baselines
• Implementation sequencing, dependencies and quick wins
• KPI governance cadence and performance-review routines
• Stakeholder mapping for cross-functional operating-model change
• Ninety-day SCOR application planning

Workshop: Each participant completes and presents a SCOR operations design pack for a selected business area, including process map, scorecard, gap assessment, backlog and 90-day plan.

Tools & standards covered

ASCM SCOR Digital Standard, Microsoft Excel, Microsoft Power BI, SAP S/4HANA

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions