Course overview
Many learning programmes contain accurate content but fail to hold attention, make consequences visible, or help participants remember what to do when a real decision arises. Storytelling gives learning professionals a disciplined way to turn policies, procedures, customer incidents, leadership decisions, safety events and project lessons into material that people can understand, discuss and apply. The challenge is not simply telling an engaging anecdote; it is selecting credible evidence, protecting confidentiality, building a clear instructional point and facilitating reflection without allowing the story to become entertainment alone.
This course teaches participants how to design, source, write and facilitate stories that support defined learning objectives. Participants use adult learning principles, cognitive load considerations, Freytag's Pyramid, the ABT framework and Story Spine prompts to create concise workplace narratives. They learn story-mining interview techniques, fact-checking and consent procedures, scene construction, questioning methods, branching scenarios, visual storyboards and approaches for virtual delivery. The course also addresses accessibility, representation, psychological safety and the handling of sensitive cases involving failure, misconduct, customer harm or operational risk.
Teaching combines short instructor briefings with case analysis, group story development, facilitated storytelling, peer critique, scenario work and structured application planning. Participants work with realistic cases from areas such as banking conduct, public-service delivery, health and safety, customer service and change implementation. Each participant leaves with a drafted learning story, a design brief, a facilitation plan, a review checklist and a practical plan for piloting the story in their own learning context.
The course is suited to learning and development professionals, trainers, instructional designers, subject-matter experts and managers who need to make formal learning more memorable, relevant and actionable.
