Utility Costing and Pricing Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Utility Finance Managers, Regulatory Affairs Managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-FM-130

Before you join: Participants should have working experience with financial statements, budgets, management accounts or utility operating data.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Utilities must recover the cost of reliable service while meeting regulatory obligations, affordability expectations and investment requirements. Finance teams need to translate asset, operating and customer data into defensible cost bases and tariff proposals. Weak allocation methods, incomplete data reconciliation or poorly structured tariffs can create revenue shortfalls, unfair cross-subsidies, customer resistance and challenges from regulators or boards.

This course develops the financial and analytical methods used to cost utility services and design pricing structures. Participants classify fixed, variable, direct and shared costs; reconcile financial and operational data; apply activity-based costing; calculate revenue requirements; and assess cost-to-serve by customer group. The course covers regulatory asset bases, depreciation, return on capital, demand forecasting, losses, non-revenue water, tariff design, affordability measures, subsidies and bill-impact analysis. Participants also build scenarios for inflation, demand changes, collection rates, financing costs and capital programmes.

Teaching combines focused briefings with utility cases, spreadsheet-based analysis, group discussion and tariff-design simulations. Participants work with realistic data from water, electricity, gas and waste-service settings, adapting methods to regulated, municipal and commercially operated utilities. Each participant leaves with a reusable utility costing and pricing workbook structure, a tariff review checklist, revenue-requirement model logic and an action plan for improving a current pricing, costing or regulatory submission process.

The course suits finance, commercial, regulatory, planning and operational professionals who contribute data, analysis or decisions for utility tariffs and cost recovery. It is relevant to public utilities, municipal service providers, regulators, concession operators, development-financed infrastructure projects and corporate utility businesses.

What you will be able to do

  • Classify utility costs using fixed, variable, direct, joint and shared-cost categories
  • Reconcile general ledger, asset, billing and operational data for costing analysis
  • Apply activity-based costing and cost-causation principles to shared service costs
  • Calculate revenue requirements using operating costs, depreciation, asset values and allowed returns
  • Design tariff structures using customer, capacity, commodity and demand-cost components
  • Assess affordability, subsidies and cross-subsidies using customer bill-impact analysis
  • Build tariff scenarios for demand, inflation, losses, collections and capital expenditure
  • Prepare a tariff approval pack with assumptions, controls, risks and recommendations

Benefits of attending

For you

  • Produce defensible cost-to-serve analyses for utility customer groups
  • Explain tariff proposals clearly to executives, regulators and operational colleagues
  • Identify revenue leakage caused by losses, arrears or inaccurate cost allocation
  • Build stronger evidence for capital recovery and allowed-return assumptions
  • Contribute practical pricing recommendations to regulatory and budget cycles

For your organisation

  • Improved alignment between tariffs, service costs and approved investment programmes
  • More reliable revenue forecasts from tested demand and collection assumptions
  • Clearer treatment of subsidies and cross-subsidies between customer classes
  • Stronger audit trails for tariff decisions, regulatory submissions and board approvals
  • Earlier identification of affordability risks, revenue gaps and cost-recovery shortfalls

Course modules

10 modules over 5 days

Participants can classify utility costs and identify the drivers suitable for pricing analysis.

  • Utility value chain costs from source, network, treatment, billing and service
  • Fixed, variable, step and joint costs classified for tariff decisions
  • Cost drivers selected for customer connections, energy, volume and peak demand
  • Direct traceability distinguished from shared-cost allocation under cost causation principles
  • Service-level obligations translated into cost pools and measurable output units
  • Chart-of-accounts mapping reconciles general ledger data with operating cost categories

Participants can prepare reconciled financial and operating data for reliable unit-cost calculations.

  • Data dictionary defines account codes, units, periods and source-system ownership
  • General ledger extracts reconciled to payroll, procurement, asset and billing records
  • Accruals, provisions and depreciation adjusted before unit-cost calculations begin
  • Cost-centre variances investigated using volume, price, efficiency and timing bridges
  • Data-quality controls test completeness, consistency, cut-off and unusual movements
  • Audit trail documentation links tariff assumptions to approved financial records

Participants can allocate shared costs and calculate cost-to-serve using defensible allocation bases.

  • Activity-based costing assigns support costs through resource and activity drivers
  • Reciprocal service departments allocated using simultaneous-equation and step-down methods
  • Network operations costs separated between customer, capacity and commodity components
  • Peak-coincident demand measures allocate generation and network capacity costs
  • Allocation bases tested against cost causation, materiality and data availability
  • Shared corporate costs challenged for controllability, benefit and regulatory acceptability

Participants can incorporate asset costs, depreciation and capital recovery into utility pricing models.

  • Asset register data connects depreciation, replacement cycles and service capacity
  • Straight-line and component depreciation compared for infrastructure cost recovery
  • Return-on-asset-base calculations distinguish regulated returns from accounting depreciation
  • Capitalisation policies separate renewals, repairs and operating expenditure
  • Working-capital allowances calculated from receivables, inventory, payables and cash
  • Asset lives and utilisation assumptions tested through sensitivity analysis

Participants can forecast billed volumes and assess demand factors affecting tariff revenue.

  • Customer segmentation combines consumption profiles, connection types and service levels
  • Billing data cleansed for estimated reads, vacancies and abnormal consumption
  • Demand forecasts use trend, cohort and weather-normalisation methods
  • Non-revenue water and technical losses quantified within volume balances
  • Load factor, peak demand and diversity determine capacity requirements
  • Elasticity assumptions estimate consumption responses to price and income changes

Participants can calculate revenue requirements and explain the basis for regulated price adjustments.

  • Revenue requirement builds from efficient operating costs, depreciation and allowed return
  • Regulatory asset base reconciles commissioned assets, disposals and accumulated depreciation
  • Weighted average cost of capital supports allowed-return calculations
  • Price-cap and rate-of-return regulation compared through incentive properties
  • Efficiency targets distinguish controllable costs from exogenous cost movements
  • Regulatory submissions document prudency, affordability, service quality and investment need

Participants can design and assess tariff structures against cost recovery and customer objectives.

  • Two-part tariffs combine fixed customer charges with usage charges
  • Block tariffs tested for affordability, conservation and cross-subsidy effects
  • Time-of-use rates reflect peak capacity costs and demand shifting
  • Demand charges recover coincident-peak network costs from large customers
  • Tariff structures assessed against cost recovery, equity, simplicity and stability
  • Bill-impact analysis compares representative customer bills before and after changes

Participants can assess subsidy options and customer impacts arising from proposed tariff changes.

  • Subsidy policies separate social support from average-cost tariff design
  • Means-tested rebates estimated using eligibility rules, uptake and administrative costs
  • Cross-subsidies measured between customer classes, regions and consumption bands
  • Connection charges distinguish incremental connection costs from network expansion costs
  • Affordability metrics relate utility bills to household income and essential use
  • Stakeholder consultation evidence addresses customer acceptance and distributional consequences

Participants can build tariff scenarios that test financial viability under changing assumptions.

  • Integrated tariff model links volumes, costs, assets, financing and revenues
  • Scenario analysis tests demand, inflation, exchange-rate and collection-rate changes
  • Break-even analysis identifies tariff levels required for target cost recovery
  • Cash-flow forecasts incorporate billing lags, arrears, debt service and capital spending
  • Sensitivity tables isolate drivers of revenue gaps and financing requirements
  • Model controls protect formulas, assumptions, versions and approval evidence

Participants can prepare tariff decisions for approval and establish monitoring after implementation.

  • Tariff approval packs present assumptions, analyses, risks and recommended decisions
  • Variance reports compare approved tariffs, actual volumes, costs and collections
  • Key performance indicators connect cost-to-serve with reliability and collection outcomes
  • Governance calendar assigns data owners, review gates and board approvals
  • Regulatory change logs track decisions, evidence sources and implementation actions
  • Personal application plan prioritises one tariff, cost or data improvement

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Utility cost classification template
  2. Cost-to-serve allocation model
  3. Revenue requirement calculation framework
  4. Tariff design decision checklist
  5. Customer bill-impact analysis template
  6. Tariff approval pack outline

Who should attend

  • Utility Finance Managers — responsible for cost recovery, budgets and tariff evidence
  • Regulatory Affairs Managers — prepare submissions and respond to regulatory review
  • Commercial Managers — set customer pricing and assess revenue consequences
  • Financial Analysts — build cost models, forecasts and investment cases
  • Tariff and Pricing Analysts — design rates using cost and customer data
  • Operations and Asset Managers — provide service, demand and infrastructure cost inputs

Skills and tools covered

Utility cost allocationRevenue requirement modellingTariff designRegulatory financeCustomer bill analysisPricing scenario analysis

Tools and standards

Activity-Based Costing (ABC), Cost-of-Service Study, IFRS 14 Regulatory Deferral Accounts, IWA Water Balance

How the course runs

Training methodology

The course uses short instructor briefings to establish costing, regulatory and tariff-design methods, followed by utility cases drawn from water, electricity, gas and municipal services. Participants analyse financial, asset, billing and demand data in small groups, test allocation bases and compare alternative tariff structures. Spreadsheet simulations show the effect of inflation, volume changes, losses, arrears and capital expenditure on revenue recovery. Facilitated discussion focuses on assumptions, evidence and decision trade-offs. Participants finish with an application plan for a live costing or pricing issue.

Requirements and prerequisites

Participants should have working experience with financial statements, budgets, management accounts or utility operating data. They should be comfortable interpreting income statements, balance sheets, depreciation, basic cost classifications and spreadsheet outputs. Familiarity with a utility's billing system, asset register, customer classes or regulatory arrangements is useful but not essential. The course does not require prior tariff-design experience, advanced econometrics, specialist regulatory qualifications or programming skills. Participants do not need to bring a completed financial model, although examples of current tariff or cost-recovery issues are useful.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants need working familiarity with budgets, management accounts or financial reporting. Prior utility pricing experience is helpful but not required; the course introduces the required costing and tariff concepts from an intermediate finance perspective.

Bring a laptop for spreadsheet-based analysis if attending in person. Participants may also bring non-confidential examples of tariff schedules, cost reports, asset data or current pricing questions.

It is designed for finance, commercial, regulatory, pricing, planning, asset and operations professionals working with utility services. It is particularly useful for staff who prepare, review or approve cost-recovery and tariff proposals.

General management accounting addresses costing across many business types. This course focuses on utility assets, networks, demand profiles, regulation, revenue requirements, affordability and tariff structures.

Participants can review allocation bases, reconcile data used in tariff models, test customer bill impacts and identify revenue gaps. The course materials also support preparation for budget cycles, tariff reviews and regulatory submissions.

The five days provide approximately 32.5 contact hours, delivered from 08:30 to 16:30 each day. Time is divided between instructor input, data analysis, cases, group exercises, simulations and application planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.