Course overview
Utilities must recover the cost of reliable service while meeting regulatory obligations, affordability expectations and investment requirements. Finance teams need to translate asset, operating and customer data into defensible cost bases and tariff proposals. Weak allocation methods, incomplete data reconciliation or poorly structured tariffs can create revenue shortfalls, unfair cross-subsidies, customer resistance and challenges from regulators or boards.
This course develops the financial and analytical methods used to cost utility services and design pricing structures. Participants classify fixed, variable, direct and shared costs; reconcile financial and operational data; apply activity-based costing; calculate revenue requirements; and assess cost-to-serve by customer group. The course covers regulatory asset bases, depreciation, return on capital, demand forecasting, losses, non-revenue water, tariff design, affordability measures, subsidies and bill-impact analysis. Participants also build scenarios for inflation, demand changes, collection rates, financing costs and capital programmes.
Teaching combines focused briefings with utility cases, spreadsheet-based analysis, group discussion and tariff-design simulations. Participants work with realistic data from water, electricity, gas and waste-service settings, adapting methods to regulated, municipal and commercially operated utilities. Each participant leaves with a reusable utility costing and pricing workbook structure, a tariff review checklist, revenue-requirement model logic and an action plan for improving a current pricing, costing or regulatory submission process.
The course suits finance, commercial, regulatory, planning and operational professionals who contribute data, analysis or decisions for utility tariffs and cost recovery. It is relevant to public utilities, municipal service providers, regulators, concession operators, development-financed infrastructure projects and corporate utility businesses.



