Business Growth and Scaling Training Course

Duration 10 days 20 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Business Unit Leaders, Founders and Entrepreneurs and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-IC-029

Before you join: Participants should have at least two years of professional experience in a business, public-service, nonprofit or venture setting, with exposure to commercial planning, operations, product delivery or financial decisions.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Growth creates demands that early-stage operating habits cannot absorb. Revenue may rise while cash becomes constrained, service quality slips, decisions slow, and founders remain the approval point for every issue. Established businesses face similar pressures when entering new markets, adding channels, acquiring capacity or launching adjacent products. Leaders need a disciplined way to decide which growth opportunities merit investment, what operating model can support them, and how to protect profitability while scaling.

This course equips participants to diagnose growth constraints, design growth strategies and build practical scaling plans. Participants use market segmentation, Jobs to Be Done, Business Model Canvas, unit economics, growth accounting, scenario planning and operating-model design. They assess product-market fit, identify scalable customer-acquisition channels, set pricing and capacity assumptions, forecast cash requirements, build management dashboards and establish governance for growth decisions. Attention is given to people, process, technology, risk and culture as the business increases volume and complexity.

Teaching combines short instructor briefings with sector-based cases, group analysis, growth simulations and structured application to participants' own organisations. Cases may include scaling a digital payments platform, expanding a health-service provider, growing a business-to-business software company and increasing manufacturing capacity. Participants progressively build a Growth and Scaling Plan for a real venture, business unit or expansion initiative. The plan brings together the commercial case, operating model, financial forecast, risk controls, milestones and performance measures.

The course suits managers responsible for growing ventures, products, services, markets or business units. It is particularly relevant where leaders must convert an ambitious growth target into a funded, measurable and operationally credible plan.

What you will be able to do

  • Diagnose growth constraints using market, operational, financial and organisational evidence
  • Define target customer segments using Jobs to Be Done and market-sizing methods
  • Build a growth strategy using Business Model Canvas, strategic choices and assumptions
  • Calculate unit economics, customer acquisition economics and scalable pricing scenarios
  • Prepare a 13-week cash forecast and funding requirement for growth plans
  • Design operating-model changes covering capacity, processes, technology and decision rights
  • Establish OKRs, growth dashboards and review cadences for execution control
  • Present a complete Growth and Scaling Plan with risks, milestones and investment logic

Benefits of attending

For you

  • Build credible growth cases for senior management, investors or governing boards
  • Identify when revenue growth is weakening margins, cash position or service quality
  • Use practical metrics to challenge unsupported growth assumptions
  • Lead cross-functional growth discussions with clearer commercial and operational evidence
  • Create a reusable plan for a current venture, product or market expansion

For your organisation

  • Improves investment decisions through tested market, economics and cash assumptions
  • Reduces growth-related service failures through earlier capacity and process planning
  • Strengthens accountability with explicit milestones, owners and management measures
  • Protects margins by linking customer acquisition, pricing and delivery costs
  • Creates a common language for commercial, finance, operations and product leaders

Course modules

20 modules over 10 days

Participants can diagnose whether a business is ready to scale and identify its principal constraints.

  • Growth versus scaling distinguished through revenue, capacity, margin and complexity measures
  • Constraint mapping identifies bottlenecks across demand, delivery, cash and leadership
  • Three-horizons growth portfolio separates core, adjacent and transformational opportunities
  • Readiness assessment tests product, process, people, technology and capital foundations
  • Founder dependency risks assessed through decision rights and approval patterns
  • Growth assumptions converted into testable hypotheses and evidence requirements

Participants can define a growth opportunity using market evidence and strategic choices.

  • TAM, SAM and SOM estimates built from credible demand data
  • PESTLE analysis identifies regulatory, economic and technology growth drivers
  • Porter's Five Forces tests industry attractiveness and profit-pool pressure
  • Strategic group mapping compares competitors, substitutes and customer alternatives
  • Choice cascade clarifies winning aspiration, markets, advantage and capabilities
  • Opportunity statements specify customer, problem, value proposition and commercial potential

Participants can prioritise customer segments based on needs, value and adoption potential.

  • Jobs to Be Done interviews uncover customer progress and purchase triggers
  • Segment attractiveness scored by size, growth, accessibility and profitability
  • Persona evidence distinguishes buyer, user, influencer and economic decision-maker roles
  • Customer journey maps expose friction, drop-off points and unmet needs
  • Problem interviews separate stated preferences from observed customer behaviour
  • Early-adopter criteria identify segments most likely to adopt first

Participants can design a value proposition and business model suited to scalable growth.

  • Value Proposition Canvas links customer pains, gains and product benefits
  • Business Model Canvas maps partners, activities, channels, revenues and costs
  • Value chain analysis locates sources of differentiation and avoidable cost
  • Revenue-model options compare subscription, transaction, licensing and usage pricing
  • Network effects assessed for platform businesses, marketplaces and ecosystem services
  • Business-model assumptions ranked by uncertainty, impact and testability

Participants can test product-market fit and select evidence-based growth experiments.

  • Product-market fit signals tracked through retention, referrals and repeat purchase
  • Lean Startup build-measure-learn cycles structure rapid market learning
  • Riskiest-assumption tests focus resources on critical commercial uncertainties
  • Experiment cards define hypothesis, audience, metric, duration and decision rule
  • A/B testing compares propositions, channels, pricing and conversion outcomes
  • Cohort analysis separates acquisition volume from customer-quality trends

Participants can formulate a focused growth strategy with explicit priorities and trade-offs.

  • Ansoff Matrix compares market penetration, development, product development and diversification
  • Growth vectors prioritise customer, product, geography and channel expansion
  • Strategic trade-offs prevent unfocused pursuit of incompatible growth opportunities
  • Make-buy-partner decisions assess capability, speed, control and investment requirements
  • Scenario planning tests strategy resilience under alternative market conditions
  • Strategic roadmap sequences initiatives according to dependencies and expected value

Participants can assess whether growth produces positive contribution and sustainable customer economics.

  • Contribution margin calculated from price, variable costs and fulfilment costs
  • Customer acquisition cost disaggregated by channel, campaign and sales effort
  • Lifetime value estimated using retention, margin, frequency and customer lifespan
  • LTV-to-CAC ratio interpreted alongside payback period and growth stage
  • Cohort revenue analysis reveals retention, expansion and churn patterns
  • Growth accounting separates new, retained, expanded, reactivated and churned revenue

Participants can develop pricing architecture that supports adoption, margins and scalable delivery.

  • Willingness-to-pay research informs pricing boundaries and customer value perception
  • Price architecture differentiates packages, tiers, add-ons and service levels
  • Value-based pricing links price points to measurable customer outcomes
  • Cost-to-serve analysis identifies unprofitable customers, contracts and channels
  • Price waterfall exposes discounts, rebates, credits and realised net revenue
  • Pricing experiments test conversion, retention, margin and sales-cycle effects

Participants can select acquisition channels and build a measurable growth funnel.

  • AARRR funnel tracks acquisition, activation, retention, referral and revenue
  • Channel economics compare reach, conversion, cost, payback and scalability
  • Sales funnel stages define qualification, pipeline, conversion and forecast measures
  • Demand-generation plans align content, campaigns, partnerships and sales follow-up
  • Channel partner criteria assess incentives, coverage, capability and governance
  • Customer success motions protect adoption, renewal and expansion revenue

Participants can translate demand scenarios into capacity and service requirements.

  • Bottom-up demand forecast combines pipeline, conversion, retention and seasonality
  • Scenario ranges distinguish base, upside, downside and stress-case demand
  • Capacity models match workload volumes with staffing, assets and throughput
  • Little's Law links work-in-progress, throughput and cycle-time performance
  • Service-level targets define response times, availability and quality thresholds
  • Bottleneck analysis identifies constraints before demand exceeds operating capacity

Participants can forecast cash needs and evaluate funding options for a growth plan.

  • 13-week rolling cash forecast built from receipts, payroll and supplier data
  • Working-capital cycle measures days sales, inventory and payable requirements
  • Cash conversion cycle identifies funding pressure created by growth
  • Capital-expenditure plans distinguish capacity investments from operating costs
  • Funding options compare retained earnings, debt, equity, grants and partnerships
  • Sensitivity analysis tests cash headroom against volume, price and cost changes

Participants can prepare an investment case and prioritise growth initiatives.

  • Investment case structure states decision, options, benefits, costs and risks
  • Net present value compares long-term returns from competing growth initiatives
  • Payback period highlights liquidity implications of major expansion investments
  • Real-options logic values staged commitments under uncertainty and learning
  • Prioritisation matrix scores initiatives by value, feasibility, risk and urgency
  • Stage-gate governance releases funding against evidence, milestones and results

Participants can design an operating model that supports higher volume without uncontrolled complexity.

  • Operating model canvas aligns value delivery, capabilities, governance and metrics
  • Target operating model defines processes, roles, systems and service boundaries
  • Standard work reduces variation in repeatable customer-facing and back-office processes
  • Process mapping identifies handoffs, rework, delays and control points
  • Automation candidates assessed through volume, rule stability and error rates
  • Shared-services choices compare centralisation, local responsiveness and cost control

Participants can align structure, roles and talent systems with the next stage of growth.

  • Span-of-control analysis tests managerial capacity as teams expand
  • RACI matrices assign accountable, responsible, consulted and informed roles
  • Decision-rights design clarifies escalation thresholds and local authority
  • Capability mapping identifies critical skills, gaps and build-buy-partner choices
  • Workforce plans sequence hiring, contracting, training and succession requirements
  • Performance management links individual objectives to growth milestones and outcomes

Participants can identify technology and data priorities that enable controlled growth.

  • Technology roadmap sequences platforms, integrations, data and security requirements
  • Build-buy analysis compares product control, speed, cost and vendor risk
  • Master-data management establishes consistent customer, product and transaction records
  • API integration priorities reduce manual handoffs between critical operating systems
  • Cybersecurity-by-design addresses access control, data protection and incident response
  • Process-mining evidence identifies recurring bottlenecks and automation opportunities

Participants can establish governance and controls appropriate to the risks of scaling.

  • Risk register records causes, consequences, owners, controls and treatment actions
  • Three Lines Model clarifies management, oversight and assurance responsibilities
  • Compliance requirements assessed for licensing, data, employment and consumer protection
  • Risk appetite statements define acceptable exposure and escalation thresholds
  • Business continuity plans protect critical services during disruption and rapid expansion
  • Ethical growth reviews test customer harm, workforce impacts and fairness concerns

Participants can create a management system for tracking and correcting growth execution.

  • North Star Metric connects customer value creation with sustainable business growth
  • OKRs translate strategic priorities into measurable quarterly commitments
  • Leading indicators signal pipeline quality, adoption, capacity and delivery risks
  • Balanced scorecard links financial, customer, process and capability measures
  • Growth dashboard design distinguishes board metrics from operating-team measures
  • Weekly business reviews trigger decisions, corrective actions and accountability

Participants can lead change initiatives that sustain performance through rapid organisational growth.

  • Kotter's eight-step model structures mobilisation, communication and sustained change
  • Stakeholder mapping identifies sponsors, blockers, affected groups and engagement needs
  • Change-impact assessment links operating changes to roles, behaviours and capability
  • Communication architecture matches messages, channels, timing and audience concerns
  • Psychological safety supports escalation, learning and early reporting of failures
  • Culture guardrails preserve customer focus, accountability and decision quality

Participants can integrate commercial, financial and operating assumptions into a coherent growth plan.

  • Assumption log consolidates market, pricing, capacity, cash and risk dependencies
  • Driver-based model connects customer volumes with revenue, costs and staffing
  • Milestone plan sequences experiments, investments, capability builds and market launches
  • Interdependency mapping exposes critical links between commercial and operational workstreams
  • Pre-mortem analysis anticipates likely failure modes and preventive actions
  • Executive narrative presents choices, evidence, funding needs and expected returns

Participants can build, review and present a complete Growth and Scaling Plan for a defined business opportunity.

  • Growth opportunity framed with customer evidence, strategic choices and target outcomes
  • Commercial model demonstrates segments, value proposition, channels and pricing logic
  • Financial case integrates unit economics, cash forecast and funding requirements
  • Operating model specifies capacity, processes, technology, roles and governance
  • Risk and execution plan defines controls, milestones, owners and review cadence
  • Peer review challenges assumptions, trade-offs, evidence gaps and implementation feasibility

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Growth readiness assessment template
  2. Market opportunity and segmentation analysis
  3. Unit economics and pricing model
  4. 13-week cash forecast template
  5. Scalable operating model canvas
  6. Growth and Scaling Plan

Who should attend

  • Business Unit Leaders — translate growth targets into executable commercial and operating plans
  • Founders and Entrepreneurs — build disciplined systems beyond founder-led decision making
  • Strategy Managers — assess expansion opportunities, investment cases and growth priorities
  • Product Managers — connect product adoption, pricing and delivery capacity decisions
  • Operations Managers — prepare processes, teams and suppliers for rising demand
  • Finance Managers — test growth assumptions, cash needs and return scenarios

Skills and tools covered

Growth strategy designUnit economics modellingCash flow forecastingOperating model designGrowth metrics managementScaling risk control

Tools and standards

Business Model Canvas, Jobs to Be Done, OKRs, Porter's Five Forces

How the course runs

Training methodology

The programme uses concise instructor briefings to introduce methods, followed by case analysis, group exercises, spreadsheet-based planning and growth simulations. Participants test assumptions against realistic commercial, operational and financial evidence rather than treating growth as a sales target alone. Structured peer reviews help participants improve their plans and challenge key choices. Application planning runs throughout the course, allowing each participant to assemble a Growth and Scaling Plan for a live business issue, venture or business unit.

Requirements and prerequisites

Participants should have at least two years of professional experience in a business, public-service, nonprofit or venture setting, with exposure to commercial planning, operations, product delivery or financial decisions. They should be comfortable reading simple profit-and-loss statements, discussing customer needs and working with spreadsheet-based calculations. Experience managing a team, product, business unit or growth initiative is useful but not essential. No prior entrepreneurship qualification, advanced finance background, coding capability or formal strategy certification is required.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants need practical exposure to business operations, commercial planning, product delivery or financial decision making. Advanced finance, entrepreneurship qualifications and technical development skills are not required.

Participants should bring a laptop for planning templates and spreadsheet work. If possible, they should also bring a current growth challenge, market expansion idea, business-unit target or venture plan.

The course is designed for managers responsible for growing products, services, ventures, markets or operating capacity. It also suits finance, operations, product and strategy professionals supporting growth decisions.

Entrepreneurship courses often focus on starting a venture, while innovation courses commonly focus on idea generation and new-product development. This course concentrates on the commercial, financial, operational and leadership systems required to grow an established offer or venture responsibly.

Participants build their Growth and Scaling Plan around a live opportunity where possible. The templates can be used to prepare investment cases, review growth risks, set metrics and coordinate cross-functional delivery after the course.

The first part establishes the market, customer, business-model and financial basis for growth. The later sessions focus on capacity, operating models, people, governance, execution control and presentation of the capstone plan; each training day runs from 08:30 to 16:30 with about 6.5 contact hours.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.