Communication Negotiation and Presentation Skills Training Course

Participants can organise concise, evidence-based messages for meetings, emails and briefings.

• Communication objectives framed with purpose, audience, action and evidence
• Message maps organise headline, supporting points, proof and requested decision
• SCQA structures concise briefings around situation, complication, question and answer
• Pyramid Principle places governing thought before grouped supporting arguments
• Plain-language editing removes ambiguity, jargon, qualifiers and unsupported claims
• Email, meeting and briefing formats matched to urgency and stakeholder needs
• Three-part signposting improves transitions, recall and meeting control

Participants can communicate boundaries, feedback and difficult messages without damaging working relationships.

• Assertive communication distinguishes requests, boundaries and consequences from aggression
• DESC script prepares difficult messages using Describe, Express, Specify, Consequences
• I statements separate observable facts, impacts, needs and proposed actions
• Nonviolent Communication identifies observations, feelings, needs and clear requests
• Feedback uses SBI model: Situation, Behaviour, Impact and agreed next steps
• Receiving criticism applies listening, clarification, acknowledgement and response choices
• Boundary conversations address scope, timing, ownership and escalation routes

Participants can identify conflict dynamics and guide discussions towards practical resolution.

• Conflict modes assessed using Thomas-Kilmann Instrument competing through accommodating responses
• Interest-based discussion separates people, interests, options and objective criteria
• Conflict triggers distinguished from substantive issues, relationships and process concerns
• De-escalation language acknowledges emotion without conceding facts or accountability
• Reframing converts accusations into observable concerns and solvable requests
• Structured dialogue establishes speaking order, ground rules and decision criteria
• Repair conversations restore working agreements after breakdowns or missed commitments

Participants can prepare a negotiation strategy with defined objectives, boundaries and trades.

• Negotiation mandate defines authority, constraints, approvals and walk-away conditions
• BATNA, reservation point and target point establish bargaining boundaries
• ZOPA analysis tests whether a mutually acceptable settlement exists
• Interests, positions and priorities mapped for both negotiating parties
• Concession plan sequences variables, trades, triggers and reciprocal conditions
• Objective criteria drawn from market data, policy, precedent and standards
• Stakeholder map identifies sponsors, blockers, advisers and final decision-makers

Participants can conduct negotiation conversations that exchange information, create options and secure commitments.

• Opening proposals anchor ambitiously while remaining credible and evidence-based
• Calibrated questions expose priorities, constraints and unspoken decision criteria
• Package offers trade across price, scope, timing, risk and service
• Conditional concessions use if-then language to protect reciprocity
• Silence, summarising and labelling manage pace, emotion and information flow
• Deadlock options include adjournment, issue separation, mediator involvement and BATNA
• Closing language records commitments, contingencies, owners and implementation dates

Participants can prepare and manage negotiations involving multiple stakeholders, remote channels or cultural differences.

• Multiparty negotiations distinguish coalition interests, voting rules and meeting roles
• Agenda design sequences easy issues, information exchange and contested decisions
• Internal alignment prevents mixed messages, unauthorised concessions and late reversals
• Virtual negotiation protocols manage cameras, chat, breakout discussions and documentation
• Cross-cultural preparation tests assumptions about hierarchy, time, directness and risk
• Interpreter briefings preserve meaning, turn-taking and confidentiality during negotiations
• Written recap emails confirm agreements, open points and next actions

Participants can design presentations that connect audience needs, evidence and requested action.

• Presentation objective defines audience action, decision, attitude or retained message
• Audience analysis identifies knowledge, concerns, authority and likely objections
• Key message statement combines conclusion, rationale and requested action
• Story architecture uses context, tension, evidence, resolution and next step
• Monroe's Motivated Sequence structures persuasive calls for action
• Data stories connect charts, implications, risks and operational choices
• Slide headlines state conclusions rather than topics or chart labels

Participants can deliver credible presentations and respond constructively to questions and challenges.

• Opening techniques establish relevance, credibility and audience participation quickly
• Vocal delivery controls pace, pause, emphasis, volume and articulation
• Purposeful posture, gesture and eye contact support message authority
• Speaker notes use prompts, transitions, evidence and recovery cues
• Question handling classifies clarification, challenge, detail and hostile interventions
• Bridging techniques acknowledge questions before returning to key messages
• Timeboxing protects essential content while preserving discussion and decisions

Participants can combine communication, negotiation and presentation methods in a targeted workplace action plan.

• Executive briefings lead with recommendation, evidence, risk and decision required
• Panel presentations allocate speaking roles, handovers and question ownership
• Objection response uses acknowledge, clarify, answer and check technique
• Negotiation and presentation preparation integrated into stakeholder engagement plans
• Personal communication strengths and recurring derailers assessed against feedback
• Thirty-day application plan sets situations, behaviours, measures and review dates
• Peer accountability arrangements schedule observation, feedback and progress checks