Course overview
Management reports are only as credible as the data, definitions and controls behind them. Duplicate customer records, unapproved spreadsheet adjustments, inconsistent KPI calculations and undocumented report logic create conflicting numbers for executives, regulators, auditors and operational teams. These issues can delay decisions, weaken financial and operational controls, and damage confidence in business intelligence outputs.
This course equips participants to design and manage reliable data flows from source systems through transformation, semantic modelling, dashboards and management reports. Participants apply data governance roles, data-quality dimensions, profiling methods, validation rules, reconciliation controls, master-data practices, metadata management and report certification. They define business terms, trace critical data elements, establish KPI calculation rules, and build reporting structures that distinguish operational metrics from decision-useful management information.
Instruction combines focused briefings with realistic cases from banking, public administration, retail, telecommunications and service operations. Participants work with sample datasets and reporting scenarios to profile data, identify defects, define controls, document lineage and construct management reporting outputs. They leave with a reusable data-integrity and reporting pack containing a data-quality scorecard, business glossary, KPI specification, control matrix, issue log and management-report design.
The course suits professionals responsible for data used in operational, financial, risk, customer, programme or executive reporting. It is particularly valuable where reports draw from several source systems, where dashboard figures are disputed, or where management needs clearer accountability for the data behind key decisions.

