Education Technology Infrastructure Management Training Course

Course overview

Education providers depend on reliable identity, connectivity, devices, learning platforms and data services to keep teaching, assessment and administration running. Yet school, college and university IT teams must manage rapid device turnover, shared and personal devices, safeguarding requirements, peak-time network demand, fragmented cloud services and limited support capacity. This course addresses the operational gap between maintaining technology and designing an education technology infrastructure that is secure, supportable, measurable and aligned to academic delivery.

Participants learn how to assess and manage the infrastructure supporting digital learning environments. The course covers service mapping, identity and access management, device lifecycle planning, Wi-Fi capacity, endpoint configuration, cloud platform integration, backup and recovery, incident handling and education-specific security controls. Participants use practical methods including service dependency mapping, RACI matrices, asset registers, risk scoring, service-level measures and change impact assessments. They will be able to translate curriculum and operational requirements into infrastructure priorities, controls and improvement plans.

Delivery combines instructor-led technical sessions with worked education-sector scenarios, including a campus outage, a one-to-one device deployment and a learning platform access incident. Participants analyse infrastructure evidence, make configuration and governance decisions, and test their decisions against teaching continuity, safeguarding and support constraints. Each participant leaves with an Education Technology Infrastructure Improvement Plan containing a current-state service map, risk register, target operating controls, lifecycle priorities and a 90-day action roadmap for their organisation.

The course is suited to intermediate IT professionals responsible for school, college, university or academy-trust technology services, as well as digital learning leaders who need to make informed infrastructure decisions with technical teams and suppliers.

Course objectives

By the end of this course, participants will be able to:

• Map education technology service dependencies across identity, networks, devices, learning platforms and support processes
• Assess Wi-Fi, endpoint and cloud capacity against teaching, assessment and peak-usage requirements
• Configure an education-focused identity and access model using roles, groups, multifactor authentication and least privilege
• Create a managed device lifecycle plan covering procurement, enrolment, configuration, replacement, disposal and asset records
• Apply a risk-scoring method to prioritise safeguarding, cyber security, resilience and data protection infrastructure issues
• Develop service-level measures and operational dashboards for availability, incident response, device compliance and support demand
• Produce a change impact assessment for a learning platform, network or endpoint management change
• Build a 90-day education technology infrastructure improvement roadmap with owners, milestones, costs and success measures

Benefits of attending

Target competencies

Who should attend

• Education IT Managers — who oversee technology services and need a defensible infrastructure improvement plan
• Network Managers — who must balance wireless capacity, segmentation, resilience and classroom connectivity
• Systems Administrators — who manage identity, cloud services, endpoints and technical support escalations
• Digital Learning Managers — who rely on dependable platforms and need to specify infrastructure requirements clearly
• IT Service Delivery Leads — who need to improve incident handling, service measures and supplier accountability
• Academy Trust or University Technology Officers — who coordinate standards, investment and risk across multiple sites

Requirements and prerequisites

Participants should have practical experience supporting or administering IT services in a school, college, university or comparable multi-user environment. Familiarity with TCP/IP networking, Wi-Fi terminology, user accounts and groups, endpoint operating systems, cloud software-as-a-service and basic information security concepts is assumed. Participants should be comfortable reading configuration summaries, asset lists and incident records, although they will not be required to configure production systems during the course. Prior use of Microsoft Intune, Microsoft Entra ID or Google Admin console is helpful but not essential. Programming, advanced network engineering, formal ITIL certification and specialist cyber security qualifications are not required.

Training methodology

The five-day programme uses instructor-led briefings to establish the operating models and controls used in education technology environments, followed by hands-on analysis of realistic service data. Participants work with sample network demand reports, device inventories, access policies, incident records and supplier service reports. Small groups resolve scenarios such as a high-stakes assessment outage and an unmanaged-device safeguarding concern, then defend their decisions against cost, continuity and user-impact criteria. Daily outputs are assembled into an individual Education Technology Infrastructure Improvement Plan and refined through instructor feedback on the final day.

Course outline

Day 1: Education technology service architecture

• Education technology operating models across schools, colleges and universities
• Service dependency mapping for identity, networks, devices and learning platforms
• Teaching-critical service classification and recovery priorities
• Stakeholder requirements from learners, educators, examinations teams and support staff
• Current-state infrastructure baselining using asset, incident and availability data
• RACI matrices for internal teams, managed service providers and platform owners
• Service catalogue design for classroom, assessment and administrative technology

Workshop: Participants create a service dependency map and RACI matrix for a fictional education provider's digital learning environment.

Day 2: Identity, endpoints and secure access

• Microsoft Entra ID tenant structure, groups and role-based access concepts
• Student, staff, guest and contractor identity lifecycle workflows
• Least-privilege access models for learning platforms and administrative systems
• Multifactor authentication and conditional access decision criteria
• Microsoft Intune device enrolment, compliance policies and configuration profiles
• Shared-device, bring-your-own-device and one-to-one deployment control models
• Safeguarding, filtering and privacy implications of endpoint and account management

Workshop: Participants design an access and device-management policy set for students, staff and visiting tutors using a role-and-risk matrix.

Day 3: Networks, cloud platforms and resilience

• Wireless capacity planning for classrooms, lecture theatres and high-density assessment spaces
• Network segmentation for learners, staff, guests, Internet of Things devices and administration
• Bandwidth monitoring, contention analysis and peak-demand forecasting
• Google Admin console and Microsoft 365 service integration considerations
• Cloud service dependency, single sign-on and application interoperability mapping
• Backup, recovery point and recovery time objectives for education services
• Business continuity procedures for learning platform, network and identity outages

Workshop: Participants analyse a campus connectivity and platform-outage case, then produce a prioritised resilience and recovery plan.

Day 4: Service management, risk and supplier control

• ITIL 4 service value concepts applied to education technology operations
• Incident categorisation and escalation for teaching-critical disruptions
• Problem management techniques for recurring classroom technology failures
• Change enablement and change impact assessment for academic-calendar constraints
• Risk registers for cyber security, safeguarding, data protection and service continuity
• Service-level agreements, operational-level agreements and supplier performance measures
• Dashboard metrics for availability, device compliance, ticket demand and resolution performance

Workshop: Participants build a risk register and service dashboard specification from a set of incidents, supplier reports and audit findings.

Day 5: Infrastructure improvement planning

• Gap analysis against target-state education technology capabilities
• Prioritisation using impact, urgency, cost, dependency and risk criteria
• Device refresh and network investment business-case structure
• 90-day action planning with accountable owners and decision gates
• Communicating technical risk to academic leaders and governing bodies
• Implementation sequencing across term dates, examinations and maintenance windows
• Benefits realisation measures for reliability, support demand and digital learning access

Workshop: Participants present and refine their Education Technology Infrastructure Improvement Plan, including a prioritised 90-day roadmap and measures of success.

Tools & standards covered

Microsoft Intune, Microsoft Entra ID, Google Admin console, ITIL 4

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions