Facilities Management Training Course

Duration 10 days 18 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Facilities Managers, Property Managers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-OM-045

Before you join: Participants should have basic experience of building operations, maintenance, property management, workplace services, engineering support or outsourced service contracts.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Facilities managers must keep buildings, technical assets, workplaces and support services safe, available, compliant and cost-effective while responding to changing occupancy, contractor performance and asset condition. Poorly defined service levels, incomplete asset data and weak supplier control lead to avoidable downtime, safety incidents, tenant complaints and uncontrolled maintenance expenditure. This course addresses the operating discipline required to manage facilities as measurable services rather than reactive building support.

Participants learn to define facilities management scope, translate organisational needs into service requirements, build maintenance and lifecycle plans, manage contractors, control budgets and measure performance. The course covers hard and soft facilities services, planned preventive maintenance, asset registers, work-order control, statutory compliance, space and workplace services, energy management, risk assessment, business continuity and customer service. Participants use ISO 41001 principles, ISO 55000 asset management concepts, service-level agreements, key performance indicators and practical inspection methods.

Teaching combines short technical briefings with property, hospital, public-sector office, bank branch and industrial-site cases. Participants work with maintenance records, asset data, service specifications, budgets, incident reports and supplier scorecards. Each participant progressively builds an operational facilities management plan for a selected site or portfolio, including service standards, maintenance controls, performance measures, risk actions and a contractor governance approach. They leave with a reviewed plan and reusable working templates suitable for immediate adaptation.

The course suits professionals responsible for occupied buildings, technical services, outsourced facilities contracts or workplace operations. It is particularly relevant where facilities performance affects service continuity, regulatory duties, employee experience, customer access or asset life.

What you will be able to do

  • Define a facilities management operating model using ISO 41001 service principles
  • Develop service specifications, service-level agreements and measurable performance indicators
  • Create a risk-based planned preventive maintenance programme from asset criticality data
  • Build an asset register and lifecycle replacement plan using ISO 55000 concepts
  • Prepare facilities operating budgets, cost codes and variance-control reports
  • Assess contractor performance through scorecards, audits, meetings and corrective actions
  • Apply statutory compliance, health and safety, emergency and business continuity controls
  • Produce and present an integrated facilities management plan for a selected site

Benefits of attending

For you

  • Ability to turn building-service requests into measurable service requirements
  • Practical confidence reviewing maintenance plans and contractor performance evidence
  • A structured approach to prioritising facilities risks and capital replacement needs
  • Stronger ability to explain facilities costs, risks and options to senior management
  • A completed facilities management plan for adaptation to a current site

For your organisation

  • Clearer service standards and accountability across internal teams and suppliers
  • Reduced reactive maintenance through risk-based planned maintenance controls
  • Better visibility of asset condition, replacement priorities and lifecycle expenditure
  • More consistent compliance evidence for safety, statutory and insurance requirements
  • Improved service reliability for employees, customers, tenants and operational teams

Course modules

18 modules over 10 days

Participants can define facilities management scope, stakeholders, service boundaries and operating responsibilities.

  • Facilities management purpose, value drivers and links to organisational objectives
  • Hard services, soft services and workplace services distinguished clearly
  • ISO 41001 facilities management system principles and terminology
  • Client, customer, user and supplier stakeholder requirements mapped
  • Operating models: in-house, outsourced, integrated and managing-agent arrangements
  • RACI matrix assigning facilities decisions, actions and escalation ownership

Participants can convert customer and operational needs into measurable facilities service requirements.

  • Service catalogue structure for technical, cleaning, security and workplace services
  • Customer journey mapping for reception, workplace and building-support touchpoints
  • Service-level agreements defining scope, response, resolution and exclusions
  • Key performance indicators linked to service outcomes and evidence
  • Priority codes for incidents, requests, defects and emergency callouts
  • Acceptance criteria and service credits written without ambiguous language

Participants can establish usable asset information for maintenance, risk and replacement decisions.

  • Asset register fields: location, tag, condition, criticality and ownership
  • Asset hierarchy from site through system, equipment and maintainable item
  • Condition surveys using rating scales, defects and photographic evidence
  • Data validation checks for duplicates, missing records and inaccurate locations
  • Criticality assessment considering safety, continuity, cost and statutory exposure
  • ISO 55000 asset management concepts applied to facilities information

Participants can select maintenance strategies and control work from request through closure.

  • Corrective, preventive, predictive and condition-based maintenance compared
  • Failure modes and effects analysis for critical building systems
  • Planned preventive maintenance schedules built from asset criticality
  • Work-order workflow from request, approval, assignment, completion and closure
  • Maintenance backlog ageing, prioritisation and weekly planning control
  • Job plans defining labour, materials, permits and test requirements

Participants can manage the reliability risks of key building systems and utilities.

  • HVAC, electrical, plumbing and fire systems operating dependencies
  • Single points of failure identified within critical utility systems
  • Reliability-centred maintenance principles for high-consequence equipment
  • Standby generators, UPS systems and transfer-switch testing requirements
  • Critical spares strategy based on lead time and failure consequence
  • Root cause analysis using five whys and fishbone diagrams

Participants can establish facilities compliance controls and maintain defensible evidence.

  • Legal register structure for building, safety and environmental obligations
  • Compliance calendar tracking inspections, certificates, tests and renewals
  • Risk assessment using likelihood, consequence and control effectiveness
  • Permit-to-work controls for electrical, hot-work and confined-space activities
  • Contractor induction, competency verification and supervision requirements
  • Audit trails for statutory records, corrective actions and close-out evidence

Participants can coordinate facilities controls for emergencies, security incidents and site recovery.

  • Fire risk controls: detection, suppression, escape routes and drills
  • Emergency response plans assigning incident command and communications roles
  • Security post orders, access control and visitor-management procedures
  • Incident reporting thresholds, evidence preservation and escalation protocols
  • Business continuity impact analysis for critical facilities dependencies
  • Recovery priorities for people, premises, utilities, data and services

Participants can plan workplace services using occupancy data, space standards and user needs.

  • Space inventory records for workstations, meeting rooms and support areas
  • Occupancy measurement using booking data, observations and utilisation studies
  • Space standards for density, accessibility, circulation and support amenities
  • Move management process from request through commissioning and handover
  • Workplace experience measures covering comfort, cleanliness, access and response
  • Accessibility requirements incorporated into facilities and workplace service plans

Participants can identify utility cost drivers and implement practical environmental controls.

  • Utility bill analysis separating consumption, demand, tariffs and anomalies
  • Energy baseline calculation using weather, occupancy and operating-hours data
  • Metering plans for electricity, water, gas and chilled-water consumption
  • Energy conservation measures ranked by cost, savings and implementation risk
  • Waste segregation, recycling contracts and disposal-record controls
  • Indoor environmental quality monitored through temperature, humidity and complaints

Participants can prepare facilities budgets and manage cost performance against plan.

  • Operating expenditure categories for labour, utilities, contracts and consumables
  • Capital expenditure cases distinguishing replacement, renewal and improvement work
  • Annual budget built from asset plans, service volumes and contracts
  • Monthly variance analysis separating price, volume, timing and scope causes
  • Forecast-at-completion methods for maintenance and project expenditure
  • Cost allocation approaches for shared services, tenants and business units

Participants can specify, procure and mobilise facilities services with appropriate controls.

  • Make-or-buy analysis for in-house and outsourced service delivery
  • Statement of work defining outputs, interfaces, standards and exclusions
  • Tender evaluation matrices balancing technical quality, price and risk
  • Contract pricing models: lump sum, schedule of rates and cost-plus
  • Mobilisation plans covering staffing, assets, records and communications
  • Change-control procedure for scope, pricing, service levels and approvals

Participants can govern facilities suppliers through evidence-based performance and improvement routines.

  • Supplier scorecards combining service, safety, cost, compliance and customer measures
  • Monthly performance reviews using trends, exceptions and supporting evidence
  • Service audits sampling work orders, inspections, records and site conditions
  • Nonconformance reports documenting defects, causes, actions and due dates
  • Corrective action plans tested for ownership, deadlines and effectiveness
  • Quarterly business reviews addressing risks, innovation and contract changes

Participants can monitor service quality and manage customer feedback through defined controls.

  • Inspection plans defining frequencies, standards, samples and evidence
  • Quality checklists for cleaning, front-of-house and technical services
  • Customer satisfaction surveys designed around service moments and expectations
  • Complaint-handling workflow from acknowledgement through resolution and closure
  • Trend analysis separating recurring defects from isolated service failures
  • Service recovery actions matched to impact, urgency and customer commitments

Participants can maintain a facilities risk register and report assurance priorities to management.

  • Facilities risk register linking threats, controls, owners and actions
  • Bow-tie analysis connecting causes, preventive controls and recovery measures
  • Risk appetite statements translated into maintenance and inspection priorities
  • Control testing methods for permits, alarms, records and contractor activities
  • Assurance reporting highlighting overdue actions, exposures and control failures
  • Escalation thresholds for safety, continuity, reputation and financial risks

Participants can define information requirements and produce decision-focused facilities performance reports.

  • Computerised maintenance management system data fields and workflow controls
  • Building information modelling handover requirements for facilities teams
  • Dashboard design using leading, lagging, operational and financial indicators
  • Data quality rules for timestamps, statuses, costs and asset identifiers
  • Monthly management reports explaining performance, risks, actions and decisions
  • Document-control conventions for drawings, manuals, certificates and warranties

Participants can protect operational requirements during facilities projects, handover and occupancy changes.

  • Project brief requirements covering operations, maintainability and lifecycle cost
  • Operational readiness reviews before refurbishment, relocation and opening dates
  • Commissioning records for systems testing, training and defect resolution
  • Soft landings principles supporting post-occupancy performance and user feedback
  • Handover packs containing asset data, warranties, manuals and certificates
  • Defects-liability management tracking responsibilities, dates and outstanding rectification

Participants can assemble the core sections of a site-specific facilities management plan.

  • Site profile documenting buildings, users, operating hours and critical services
  • Service delivery model aligned with scope, demand and supplier arrangements
  • Annual maintenance plan integrating statutory, preventive and corrective work
  • Risk treatment plan assigning controls, owners, dates and assurance evidence
  • Performance framework linking KPIs, reporting cycles and governance meetings
  • Implementation roadmap sequencing data, contracts, processes and capability actions

Participants can build, review and present a complete facilities management plan for a selected site or portfolio.

  • Plan review against service requirements, asset risks and compliance obligations
  • Budget assumptions tested against service volumes, maintenance and contract data
  • Peer challenge of priorities, controls, dependencies and implementation feasibility
  • Executive summary presenting decisions, costs, risks and expected service outcomes
  • Implementation milestones assigned with accountable owners and review dates
  • Formal presentation defending the completed facilities management plan

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Facilities management plan template
  2. Service-level agreement specification template
  3. Asset criticality and condition assessment model
  4. Planned preventive maintenance schedule template
  5. Supplier performance scorecard
  6. Facilities risk and compliance register

Who should attend

  • Facilities Managers — need stronger control of services, assets, suppliers and operating costs
  • Property Managers — require practical methods for managing occupied building performance
  • Maintenance Managers — need to connect maintenance plans with service and asset objectives
  • Workplace Managers — manage space, employee services and workplace experience requirements
  • Operations Managers — oversee sites where facilities reliability affects core service delivery
  • Procurement and Contract Managers — specify, monitor and improve outsourced facilities services

Skills and tools covered

Facilities service designMaintenance planningAsset lifecycle managementContractor performance controlFacilities budgetingCompliance assurance

Tools and standards

ISO 41001, ISO 41011, ISO 55000, Failure Modes and Effects Analysis

How the course runs

Training methodology

The course uses short instructor briefings, worked examples, case analysis, group exercises, site-service simulations and structured application planning. Participants interpret asset registers, maintenance histories, service specifications, budgets, inspection findings and supplier reports. Cases reflect office portfolios, bank branches, hospitals, public buildings and industrial facilities. Trainers facilitate peer review of participants' developing facilities plans, focusing on assumptions, evidence, risk priorities, service measures and practical implementation decisions.

Requirements and prerequisites

Participants should have basic experience of building operations, maintenance, property management, workplace services, engineering support or outsourced service contracts. They should be comfortable reading simple budgets, work orders, asset lists and supplier reports. Familiarity with their own site, portfolio or facilities contract will help participants apply the methods during the course. No engineering degree, professional facilities management qualification, specialist software expertise or prior knowledge of ISO standards is required. The course explains technical terms before applying them.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should have basic exposure to building operations, maintenance, workplace services, property management or facilities contracts. Prior formal facilities management study is not required.

Bring information about a site, portfolio or contract you know, if organisational policy permits. Useful items include service specifications, asset lists, maintenance reports, budgets or supplier scorecards, though none is mandatory.

It is designed for facilities, property, maintenance, workplace, operations, procurement and contract-management professionals. It is most useful for people who influence day-to-day service delivery or supplier performance.

Project management focuses on temporary change work, while property management often focuses on leases, tenancy and property value. This course focuses on operating occupied facilities, maintaining assets and controlling recurring support services.

Participants can use the templates to review one site or contract, clarify service requirements, assess asset risks and set performance measures. The completed facilities management plan provides a practical starting point for stakeholder discussion and implementation.

The first week establishes service design, assets, maintenance, compliance and workplace controls. The second week develops budgets, contracts, supplier governance, reporting, projects and the final facilities management plan; each training day runs 08:30-16:30 with about 6.5 contact hours.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.

Ask on WhatsApp info@skillsetdevelopment.com

More courses in Operations Management

Operations Management Asset Register Management Training Course 10 days · from USD 2,200 · next 16 Nov Operations Management Business Process Improvement Training Course 5 days · from USD 1,100 · next 16 Nov Operations Management Digital Strategy for Operations Management Training Course 10 days · from USD 2,200 · next 16 Nov Operations Management Facilities Operations Management Training Course 5 days · from USD 1,100 · next 16 Nov Operations Management Facilities Planning and Management Training Course 10 days · from USD 2,200 · next 16 Nov Operations Management Facilities and Asset Management Training Course 10 days · from USD 2,200 · next 16 Nov Operations Management Fleet Management Training Course 5 days · from USD 1,100 · next 16 Nov Operations Management Healthcare Operations Management Training Course 10 days · from USD 2,200 · next 16 Nov