Healthcare Warehouse Inventory Management Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Warehouse Managers, Inventory Controllers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 9 Nov 2026 Course code SD-WI-008

Before you join: Participants should have practical exposure to warehousing, stores operations, inventory records, procurement, pharmacy supply, or distribution.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Healthcare warehouses must maintain product availability while protecting patient safety, meeting storage requirements, controlling expiry risk, and keeping records accurate. Failures in these areas can cause treatment delays, emergency purchases, stock write-offs, recall exposure, cold-chain losses, and audit findings. Warehouse teams need disciplined methods for controlling medicines, medical devices, consumables, diagnostic products, controlled drugs, and temperature-sensitive items from receipt through dispatch.

This course develops the practical inventory management methods used in hospital, public-health, pharmaceutical, NGO, and medical supply warehouses. Participants learn to classify stock using ABC-XYZ and criticality analysis, set reorder points and safety stock, apply FEFO, manage batch and serial traceability, control quarantine stock, run cycle counts, investigate variances, and reduce expiry losses. The course also covers warehouse layout, slotting, receiving checks, picking controls, cold-chain handling, recalls, returns, disposal, performance measures, and improvement planning.

Teaching combines short instructor briefings with realistic healthcare supply cases, group analysis, warehouse-control simulations, calculations, and structured application planning. Participants work with sample item masters, stock records, temperature deviations, expiry reports, inventory count results, and service-level data. They leave with a set of reusable control templates and a 90-day improvement plan suited to their own warehouse operation. A certificate of completion is awarded to participants who complete the course.

The course is suited to professionals responsible for warehouse stock, replenishment, order fulfilment, pharmacy stores, medical supply distribution, or inventory controls. It is particularly relevant where product traceability, regulated storage, clinical availability, and cost control must be managed together.

What you will be able to do

  • Classify healthcare inventory using ABC-XYZ analysis, criticality categories, and item-master controls
  • Calculate reorder points, safety stock, min-max levels, and demand forecasts for healthcare items
  • Apply FEFO, batch traceability, quarantine status controls, and expiry-risk management methods
  • Design receiving, putaway, storage, picking, and dispatch controls for regulated healthcare products
  • Conduct cycle counts, reconcile stock records, and investigate inventory variances using root-cause analysis
  • Manage temperature-sensitive, controlled, recalled, returned, damaged, and expired stock correctly
  • Measure warehouse performance using fill rate, OTIF, inventory accuracy, stock turns, and expiry KPIs
  • Produce a 90-day warehouse inventory-control improvement plan with actions, owners, and measures

Benefits of attending

For you

  • Make defensible stock decisions using demand, lead-time, criticality, and expiry data
  • Reduce time spent resolving recurring stock discrepancies and emergency shortages
  • Handle batch, serial, temperature, quarantine, and recall records with greater confidence
  • Build evidence for stronger warehouse supervision and inventory-control responsibilities
  • Return with reusable tools for improving a current warehouse operation

For your organisation

  • Fewer stockouts of essential medicines, devices, and clinical consumables
  • Lower expiry, damage, temperature-excursion, and inventory-adjustment losses
  • Improved stock-record accuracy and traceability for audits, recalls, and investigations
  • More reliable replenishment through better reorder parameters and demand analysis
  • Clearer warehouse performance reporting for service, cost, safety, and control decisions

Course modules

10 modules over 5 days

Participants can define inventory-control priorities, governance roles, and service measures for a healthcare warehouse.

  • Patient-care service levels translated into warehouse availability and response requirements
  • Inventory policy links between clinical demand, procurement lead times, and storage capacity
  • SKU master-data fields governing unit of measure, pack size, and status
  • Item criticality classification for life-saving, essential, routine, and non-stock supplies
  • Roles, segregation of duties, and escalation paths within warehouse governance
  • Warehouse performance measures: availability, expiry losses, accuracy, throughput, and order cycle

Participants can apply storage, segregation, status, and environmental controls to healthcare products.

  • WHO GDP principles for receipt, storage, distribution, and traceability controls
  • Temperature mapping plans for ambient, refrigerated, frozen, and controlled storage areas
  • Quarantine, released, rejected, recalled, and expired stock status segregation
  • FEFO issue rules aligned with expiry dating and batch traceability
  • Controlled-drug custody procedures, access logs, counts, and discrepancy escalation
  • Cleaning schedules, pest control records, and storage-condition deviation handling

Participants can improve item-master quality and classify stock for differentiated control.

  • GS1 identification structures: GTIN, GLN, SSCC, batch, and serialised identifiers
  • SKU rationalisation using duplicate, obsolete, non-moving, and substitute item reviews
  • ABC analysis ranked by annual consumption value and replenishment attention
  • XYZ analysis distinguishes stable, seasonal, intermittent, and erratic demand patterns
  • Criticality-demand matrix sets differentiated controls for high-risk clinical items
  • Item master change controls protect descriptions, conversions, and approved suppliers

Participants can set inventory parameters using demand, lead-time, service-level, and supply-risk data.

  • Demand histories cleaned for stockouts, substitutions, campaigns, and exceptional events
  • Moving-average and exponential-smoothing forecasts selected by demand behaviour
  • Reorder point calculations combine average demand, lead time, and safety stock
  • Safety-stock settings reflect variability, service targets, and supplier reliability
  • Min-max parameters reviewed against consumption, pack sizes, and ordering constraints
  • Seasonal and outbreak scenarios adjust forecasts for medicines and consumables

Participants can control goods receipt and putaway to prevent inaccurate, damaged, or unsuitable stock entering storage.

  • Advance shipment notices checked against purchase orders, licences, and delivery appointments
  • Three-way receipt verification matches quantities, batches, expiry dates, and purchase orders
  • Damage, temperature excursion, and short-delivery investigations documented at goods-in
  • Sampling plans distinguish full counts, risk-based inspection, and supplier-certified deliveries
  • Putaway rules assign locations by temperature, hazard, velocity, and compatibility
  • Barcode scanning controls prevent misidentification during receiving and location confirmation

Participants can organise storage and picking processes for safe, accurate, and efficient order fulfilment.

  • Slotting analysis positions fast movers, heavy cases, and fragile products safely
  • Dedicated, random, and zone storage compared for control and space use
  • Pick-path design reduces travel, congestion, and selection errors
  • Batch and serial-number capture maintains end-to-end product traceability
  • Two-bin replenishment signals trigger timely forward-pick location refills
  • Cold-chain handling protects products during picking, staging, and dispatch
  • Cycle-count frequencies assigned using ABC classes, risk, and transaction volume

Participants can manage order priority, dispatch verification, custody records, and returns decisions.

  • Order prioritisation rules balance emergency requests, scheduled replenishment, and clinical urgency
  • Pick-list controls require item, batch, quantity, and destination verification
  • Independent final checks detect selection errors before dispatch release
  • Dispatch documentation records chain of custody, temperatures, and recipient confirmation
  • Route staging separates ambient, chilled, hazardous, and controlled-drug consignments
  • Returns assessment determines restock, quarantine, disposal, or supplier claim actions

Participants can run cycle-count programmes and correct the causes of inventory record inaccuracies.

  • Perpetual inventory records reconciled with physical counts and transaction histories
  • Cycle-count programmes scheduled by ABC class, criticality, and discrepancy history
  • Root-cause analysis categorises variances: process, master data, theft, and damage
  • Inventory accuracy KPIs calculate record-to-physical agreement by location and SKU
  • Adjustment authorisation matrix separates investigation, approval, posting, and audit review
  • Shrinkage controls address pilferage, mispicks, unrecorded issues, and receiving errors

Participants can identify and control product expiry, recalls, quality holds, and disposal requirements.

  • Expiry dashboards identify at-risk batches by value, criticality, and months remaining
  • FEFO exception management handles allocated stock, short-dated deliveries, and clinical demand
  • Recall traceability retrieves affected batches, destinations, quantities, and contact records
  • Quarantine workflows prevent recalled, expired, damaged, and suspect products re-entering stock
  • Disposal documentation records authorisation, witnessing, environmental requirements, and destruction certificates
  • Supplier claims recover value from expiry, damage, temperature, and quality failures

Participants can use warehouse measures and structured actions to improve inventory control over 90 days.

  • Warehouse scorecard combines service, accuracy, expiry, productivity, safety, and cost
  • OTIF, fill rate, inventory turns, and days of stock calculated consistently
  • Process mapping identifies delays from receipt through putaway, picking, and dispatch
  • Pareto analysis focuses improvement effort on high-value losses and recurring failures
  • Corrective-action plans assign owners, dates, evidence, and effectiveness checks
  • Application plan sequences 90-day inventory-control improvements, measures, and governance reviews

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Healthcare inventory classification matrix
  2. Reorder point and safety-stock calculator
  3. Receiving and putaway control checklist
  4. Cycle-count and variance investigation template
  5. Expiry, recall, and quarantine action register
  6. 90-day warehouse improvement plan

Who should attend

  • Warehouse Managers — responsible for service levels, stock accuracy, safety, and warehouse performance
  • Inventory Controllers — need stronger methods for replenishment parameters, counts, and variance investigation
  • Hospital Storekeepers — manage clinical supplies, medicines, consumables, and stock availability
  • Pharmacy Warehouse Supervisors — oversee regulated medicines storage, FEFO, batch control, and expiry management
  • Supply Chain Officers — coordinate procurement, demand planning, warehouse stock, and distribution requirements
  • Humanitarian Logistics Staff — control medical supplies under variable demand, limited capacity, and donor accountability

Skills and tools covered

Healthcare inventory planningFEFO stock controlBatch traceabilityCycle count managementExpiry risk reductionWarehouse KPI reporting

Tools and standards

FEFO, ABC-XYZ analysis, GS1 General Specifications, WHO Good Distribution Practices

How the course runs

Training methodology

The course uses short instructor briefings to introduce healthcare warehouse methods, standards, and calculations. Participants analyse realistic cases involving hospital stores, pharmaceutical distribution, public-health supply chains, and medical relief operations. Group work examines stock records, expiry reports, count variances, temperature incidents, and order fulfilment failures. Simulations test receiving, FEFO, picking, cycle-count, recall, and escalation decisions. Each participant develops an application plan that connects course tools to a current workplace inventory-control issue.

Requirements and prerequisites

Participants should have practical exposure to warehousing, stores operations, inventory records, procurement, pharmacy supply, or distribution. They should understand basic stock transactions such as receiving, issuing, transfers, adjustments, and stock counts. Familiarity with spreadsheets and simple inventory measures is useful, as the course includes calculations and stock-data analysis. Prior knowledge of pharmaceutical regulation, warehouse management systems, statistical forecasting, or GS1 standards is not required. The course explains the relevant controls before applying them to healthcare warehouse cases.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should have basic experience of warehouse, inventory, pharmacy stores, procurement, or supply chain work. They do not need prior training in forecasting, GS1, pharmaceutical regulation, or warehouse management systems.

Participants should bring a laptop if possible, along with examples of non-confidential stock reports, inventory issues, or warehouse measures they want to improve. Course materials and calculation templates are provided.

The course is designed for warehouse managers, inventory controllers, storekeepers, pharmacy warehouse staff, supply chain officers, and humanitarian logistics staff. It suits professionals who already work with healthcare stock and need stronger control methods.

This course focuses on healthcare-specific risks including batch and serial traceability, FEFO, controlled drugs, cold-chain products, quarantine, recalls, and expiry losses. General warehouse methods are taught through medicines, medical devices, consumables, and clinical supply cases.

Participants leave with templates for classification, replenishment, receiving, cycle counts, expiry management, and performance reporting. The final module helps them select practical actions for a 90-day improvement plan.

Training runs from 08:30 to 16:30 each day, providing about 6.5 contact hours daily. Time is divided between instructor input, worked calculations, case analysis, group activities, simulations, and application planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.