Hospital Emergency Preparedness Training Course

Duration 10 days 20 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Hospital emergency managers, Emergency department leaders and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-HSM-059

Before you join: Participants should have experience in hospital operations, clinical services, safety, security, emergency management, public health or business continuity.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Hospitals must continue life-saving care while responding to incidents that rapidly exceed normal capacity: mass casualty events, infectious disease surges, hazardous-material releases, infrastructure failures, civil disturbance and extreme weather. Failure points often occur at interfaces between emergency departments, inpatient units, operating theatres, laboratories, security, supply chains, communications and external responders. A credible preparedness programme turns risk information into command arrangements, surge plans, triage procedures, resource controls and tested recovery actions.

This course prepares participants to design, assess and improve hospital emergency preparedness and mass casualty management arrangements. Participants work through all-hazards risk assessment, Hospital Incident Command System structures, emergency operations centre procedures, START triage, patient flow, bed surge, staff mobilisation, casualty tracking, clinical decontamination, crisis communications, continuity planning and recovery. The course also addresses coordination with ambulance services, public health authorities, police, fire services, blood banks and community partners.

Short technical briefings are combined with sector cases, facilitated planning work, tabletop incident discussions and structured review of participant plans. Participants progressively build a hospital emergency preparedness and mass casualty management plan using their own hospital, service line or a realistic case organisation. They leave with practical templates, command tools, surge calculations, checklists and a reviewed plan that can be adapted for local approval, training and testing.

The course is suited to clinical, operational, safety, security and administrative leaders who contribute to emergency readiness or incident response. It is especially relevant for hospitals seeking clearer command arrangements, stronger surge capacity and more dependable coordination during high-consequence incidents.

What you will be able to do

  • Conduct an all-hazards hospital risk assessment using likelihood, consequence and control scoring
  • Design Hospital Incident Command System structures, roles and emergency operations centre procedures
  • Develop mass casualty triage, patient flow and clinical surge arrangements
  • Calculate bed, staffing, equipment and supply requirements for defined surge scenarios
  • Prepare emergency communications, casualty tracking and family assistance procedures
  • Build continuity plans for critical hospital services during infrastructure disruption
  • Assess preparedness plans against WHO Hospital Emergency Response Checklist criteria
  • Present a complete hospital emergency preparedness and mass casualty management plan

Benefits of attending

For you

  • Build confidence leading preparedness planning discussions with clinical and support departments
  • Produce defensible surge assumptions for beds, staff, equipment and consumables
  • Use incident command terminology accurately during hospital and multi-agency coordination
  • Identify practical weaknesses in triage, patient tracking and service continuity arrangements
  • Present a structured preparedness plan to senior management and external partners

For your organisation

  • Clearer command roles and decision rights during rapidly escalating incidents
  • Faster conversion of risk findings into funded preparedness priorities
  • More reliable patient flow and clinical surge arrangements during mass casualty events
  • Stronger continuity controls for power, water, information systems and essential supplies
  • Better alignment with public health, ambulance, police and civil defence partners

Course modules

20 modules over 10 days

Participants can define the scope, governance and planning assumptions for a hospital preparedness programme.

  • Emergency preparedness purpose, legal duties and hospital governance responsibilities
  • All-hazards planning compared with hazard-specific contingency arrangements
  • Hospital preparedness cycle: prevention, mitigation, readiness, response and recovery
  • Critical hospital functions identified before incident-specific operational planning begins
  • Planning assumptions documented with confidence levels, owners and review dates
  • Preparedness policy linked to executive accountability and departmental responsibilities

Participants can assess priority threats and translate findings into preparedness requirements.

  • Threat and hazard identification using all-hazards risk assessment principles
  • Risk matrix scoring likelihood, consequences, existing controls and residual exposure
  • Hospital critical functions mapped to clinical and support service dependencies
  • Surge triggers distinguished from routine operational pressures and seasonal demand
  • Local hazard intelligence sourced from public health and emergency agencies
  • Risk treatment actions prioritised by consequence reduction, feasibility and ownership

Participants can establish decision rights, planning ownership and document control for emergency preparedness.

  • Emergency preparedness committee terms of reference and reporting lines
  • Executive sponsor, incident commander and departmental lead accountabilities defined
  • Plan hierarchy: policy, emergency plan, departmental annex and job action card
  • Document control procedures covering approval, distribution, revision and withdrawal
  • Preparedness budget priorities linked to risk treatment and capability gaps
  • Mutual aid agreements recorded with activation authorities and resource commitments

Participants can configure a Hospital Incident Command System for escalating incidents.

  • Hospital Incident Command System functions: command, operations, planning, logistics, finance
  • Incident objectives written using operational priorities, timeframes and measurable outcomes
  • Span of control adjusted as incident complexity and workload increase
  • Command staff roles assigned for safety, liaison and public information
  • Job action cards specify authority, reporting relationships and immediate actions
  • Transfer of command conducted through structured situation and resource briefings

Participants can organise an emergency operations centre that supports incident command decisions.

  • Emergency operations centre activation levels matched to incident escalation thresholds
  • Situation reports combine casualty data, capacity status, hazards and priorities
  • Operational period planning establishes objectives, assignments and reporting deadlines
  • Common operating picture maintained through validated clinical and logistical information
  • Decision logs capture authorities, rationale, actions and unresolved issues
  • Resource requests tracked from submission through allocation, delivery and demobilisation

Participants can design triage and patient flow arrangements for a mass casualty incident.

  • START triage categories applied to ambulatory, breathing, circulation and mental status
  • Triage zones positioned for safety, access, accountability and onward movement
  • Primary and secondary triage roles separated to reduce classification errors
  • Patient flow mapped from arrival through treatment, admission, transfer and discharge
  • Clinical streaming criteria distinguish immediate, delayed, minor and expectant care
  • Triage documentation supports patient identification, treatment priorities and destination decisions

Participants can calculate and plan clinical surge capacity for defined casualty scenarios.

  • Surge capacity assessed through staff, stuff, structure and systems
  • Bed capacity calculations include occupancy, discharge potential and conversion options
  • Staff redeployment matrix identifies competencies, supervision and fatigue controls
  • Care areas converted using infection control, privacy and clinical safety criteria
  • Critical care surge triggers linked to ventilators, staffing ratios and transfers
  • Clinical escalation pathways set thresholds for elective activity reduction

Participants can prepare staffing and welfare measures that sustain safe response operations.

  • Staff recall procedures verify availability, skills, credentials and reporting locations
  • Duty rosters incorporate relief cycles, rest periods and fatigue risk controls
  • Personal protective equipment selected through task-based hazard assessment
  • Staff family support arrangements reduce absenteeism during prolonged incidents
  • Psychological first aid principles applied to staff and affected patients
  • Occupational exposure reporting connected to treatment, monitoring and follow-up processes

Participants can establish resource controls for sustained emergency and mass casualty operations.

  • Resource inventory identifies minimum stocks, burn rates and replenishment lead times
  • Critical consumables tracked through usage forecasts and allocation priorities
  • Blood product contingency arrangements address storage, transport and clinical release
  • Pharmacy emergency stocks controlled through security, expiry and substitution procedures
  • Vendor agreements specify emergency ordering, delivery routes and contact escalation
  • Resource conservation measures applied before scarcity compromises patient safety

Participants can design accountable systems for casualty identification, tracking and records management.

  • Unique patient identifiers assigned when normal registration systems are unavailable
  • Casualty tracking registers record arrival, location, status and destination
  • Downtime documentation procedures protect clinical decisions and later record reconciliation
  • Patient property controls preserve chain of custody and identification evidence
  • Missing patient enquiries managed through verified information and authorised disclosure
  • Temporary mortuary arrangements address identification, dignity, capacity and forensic requirements

Participants can plan safe hospital actions for contaminated or chemically exposed casualties.

  • Hazardous materials incident recognition uses placards, symptoms and responder intelligence
  • Hot, warm and cold zones establish access control and contamination boundaries
  • Decontamination corridor design separates ambulatory and non-ambulatory casualty flows
  • Personal protective equipment matched to agent, task and exposure duration
  • Clinical decontamination procedures protect staff while preserving urgent treatment priorities
  • Contaminated waste handling follows segregation, containment and disposal controls

Participants can prepare hospital arrangements for infectious disease outbreaks and patient surges.

  • Infection prevention controls ranked through the hierarchy of controls
  • Screening pathways separate suspected cases before entry into treatment areas
  • Isolation capacity assessed using ventilation, cohorting and staffing requirements
  • Personal protective equipment workflows reduce donning and doffing errors
  • Outbreak data dashboards track cases, workforce impacts and bed utilisation
  • Public health reporting triggers align with notifiable disease requirements

Participants can prepare continuity actions for infrastructure and utility failures affecting patient care.

  • Utility dependency mapping identifies power, water, oxygen, fuel and communications vulnerabilities
  • Emergency power priorities protect life safety, critical care and essential systems
  • Water interruption plans address drinking, sanitation, dialysis and infection control
  • Medical gas failure procedures define isolation, backup supply and clinical escalation
  • Information technology downtime plans protect orders, results and patient records
  • Facilities status reports inform command decisions and external technical support

Participants can integrate hospital security measures into emergency response plans.

  • Security risk assessment identifies violence, intrusion, crowding and restricted-area threats
  • Access control plans establish entry points, credentials and visitor restrictions
  • Lockdown and shelter procedures differentiate internal and external threat conditions
  • Crowd management measures protect emergency access, treatment areas and staff
  • Security liaison arrangements coordinate police support and evidence preservation
  • Ethical access decisions balance safety, clinical urgency and non-discrimination

Participants can produce coordinated internal, public and partner communications during incidents.

  • Crisis communication objectives prioritise safety instructions, trust and action
  • Message maps prepare approved statements for likely incident questions
  • Internal alerting channels tested for redundancy, reach and acknowledgement
  • Media briefing protocols assign spokespersons, approval routes and update frequency
  • Family assistance communications provide verified information and referral pathways
  • Rumour monitoring identifies misinformation requiring timely factual correction

Participants can coordinate hospital response arrangements with external emergency partners.

  • Ambulance handover protocols align casualty distribution and hospital receiving capacity
  • Public health coordination covers surveillance, reporting, isolation and prophylaxis
  • Police and fire liaison clarifies scene intelligence, security and hazard control
  • Regional bed management supports transfers, diversions and specialist referrals
  • Mutual aid requests specify resource type, quantity, delivery point and urgency
  • Multi-agency coordination meetings use common objectives and agreed terminology

Participants can develop continuity and recovery arrangements for critical hospital services.

  • Business impact analysis identifies maximum tolerable downtime for critical services
  • Recovery time objectives set restoration priorities for clinical and support functions
  • Continuity strategies compare relocation, substitution, redundancy and manual workarounds
  • Service recovery plans address backlog, staff wellbeing and deferred care
  • Damage assessment records safety, operational impact, costs and restoration needs
  • After-action review methods convert incident findings into assigned improvement actions

Participants can establish a testing and improvement cycle for hospital emergency plans.

  • Training needs analysis maps competencies to incident roles and departments
  • Tabletop, functional and full-scale tests selected for defined assurance purposes
  • Evaluation criteria measure decisions, communications, timing and resource management
  • Observer guides capture evidence against objectives and expected actions
  • After-action reports distinguish observations, root causes and corrective actions
  • Improvement plans assign owners, deadlines, resources and verification measures

Participants can review hospital preparedness arrangements against recognised criteria and local requirements.

  • WHO Hospital Emergency Response Checklist used for structured preparedness review
  • Evidence sources include plans, records, inventories, interviews and test reports
  • Capability gaps classified by risk, urgency, ownership and resource requirement
  • Plan quality review checks consistency between command, surge and continuity arrangements
  • Readiness indicators tracked through completion rates, capability status and exceptions
  • Executive assurance reports present priorities, investment needs and residual risks

Participants can build, review and present a complete hospital emergency preparedness and mass casualty management plan.

  • Planning scope defines hazards, facilities, populations and critical service boundaries
  • Risk assessment findings converted into prioritised preparedness objectives and controls
  • Command structure, triage pathways and surge arrangements integrated into one plan
  • Continuity, communications and partner coordination annexes completed with accountable owners
  • Peer review tests internal consistency, feasibility and evidence against checklist criteria
  • Executive presentation states readiness priorities, resource requirements and implementation milestones

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. All-hazards hospital risk assessment template
  2. Hospital Incident Command System role cards
  3. Mass casualty triage and patient flow plan
  4. Clinical surge capacity calculation model
  5. Emergency operations centre situation report template
  6. Hospital emergency preparedness and mass casualty management plan

Who should attend

  • Hospital emergency managers — responsible for preparedness programmes and incident coordination
  • Emergency department leaders — managing triage, patient flow and clinical surge
  • Hospital operations managers — coordinating beds, staffing, supplies and critical services
  • Clinical directors and nursing leaders — preparing departments for sustained incident operations
  • Safety, security and facilities managers — controlling hazards, access and infrastructure disruptions
  • Public health and ambulance liaison officers — strengthening multi-agency response arrangements

Skills and tools covered

Hospital risk assessmentIncident commandMass casualty triageClinical surge planningEmergency communicationsService continuity

Tools and standards

WHO Hospital Emergency Response Checklist, Hospital Incident Command System, START triage, ISO 22320

How the course runs

Training methodology

The course uses short instructor briefings to introduce standards, planning methods and command concepts, followed by hospital-based case work and group planning. Participants analyse incident information, set response priorities, develop surge assumptions and test decisions through facilitated tabletop scenarios. Simulated command meetings examine information flow, role clarity and escalation decisions. Trainers provide structured feedback against recognised preparedness criteria. Each participant applies the methods to a current hospital plan or a realistic case, building material for local review after the course.

Requirements and prerequisites

Participants should have experience in hospital operations, clinical services, safety, security, emergency management, public health or business continuity. They should understand their hospital’s basic structure, major clinical departments and normal escalation arrangements. Experience of a real incident, emergency drill or disaster plan review is useful but not essential. The course does not require clinical emergency medicine qualifications, prior incident command certification, advanced statistical skills or previous mass casualty management training. Participants benefit most when they can bring a current preparedness plan, policy set or local risk register.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should have working familiarity with hospital services, operations, safety, security, public health or emergency planning. Previous incident command or mass casualty training is not required.

Bring any current emergency plan, departmental response procedure, risk register, floor plan or continuity document that can be discussed without sharing restricted information. Participants without local documents can work from the course case materials.

It is designed for hospital emergency managers, clinical leaders, operations managers, safety and security personnel, facilities teams and liaison staff. Mixed hospital teams benefit because many preparedness decisions cross departmental boundaries.

Clinical emergency medicine courses focus on patient assessment and treatment. This course focuses on hospital-wide command, surge, triage systems, resources, continuity, communications and coordination during major incidents.

Participants build plan sections, risk findings, role cards and surge assumptions throughout the course. These materials can support a local plan review, preparedness committee discussion or future test programme.

Each day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The first part builds core planning, command and mass casualty methods; the later part develops continuity, assurance and a complete capstone plan.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.