Long-Term Care Planning Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Health and social care managers, Commissioning and procurement managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-HSM-044

Before you join: Participants should have experience in health care, social care, rehabilitation, public health, insurance, community services or related service management.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Long-term care systems must respond to rising demand from older people and adults with disability, multimorbidity, frailty or cognitive impairment. Managers must coordinate health, social care, rehabilitation, housing, community providers and family carers while controlling costs, protecting rights and maintaining service quality. Poorly designed arrangements create delayed discharges, repeated hospital admissions, fragmented assessments, unpaid-carer strain and unequal access to support.

This course develops the planning skills needed to design, commission, manage and improve long-term care services. Participants examine population need, functional assessment, person-centred care planning, care pathways, funding models, workforce capacity, quality indicators, safeguarding, data governance and provider accountability. They use recognised approaches including Comprehensive Geriatric Assessment, interRAI outputs, WHO ICOPE domains, Donabedian quality measures, PDSA cycles, RACI matrices and SBAR handovers. The course focuses on practical decisions: who should receive which services, how care should be coordinated, what should be measured and how improvement priorities should be funded and governed.

Delivered over five instructor-led days in a classroom or live online format, the course combines short technical briefings with sector cases, group analysis, planning simulations and structured application work. Cases reflect common challenges in public health systems, hospitals, insurers, local authorities, NGOs and residential care networks. Participants leave with a reusable long-term care planning toolkit, including needs-assessment, service-mapping, care-pathway, quality-monitoring and implementation-planning templates. A certificate of completion is issued to participants who complete the course.

The course is suited to professionals responsible for commissioning, managing, coordinating or improving services for people with ongoing health and social care needs.

What you will be able to do

  • Assess long-term care demand using dependency trajectories, frailty indicators and service-capacity analysis
  • Conduct structured needs assessments using Comprehensive Geriatric Assessment and interRAI outputs
  • Create person-centred care plans with measurable goals, review triggers and accountable roles
  • Design integrated care pathways covering referral, transition, discharge and follow-up arrangements
  • Analyse funding, eligibility and unit-costing models for long-term care service portfolios
  • Apply workforce planning, RACI matrices and competency frameworks to multidisciplinary care delivery
  • Establish quality, safeguarding and data-governance controls using defined indicators and audit methods
  • Produce a 90-day long-term care service improvement plan with measures and ownership

Benefits of attending

For you

  • Build a structured method for planning services around functional need and personal goals
  • Improve confidence when coordinating clinical, social care and community providers
  • Gain practical tools for assessing care gaps, transition risks and unmet caregiver needs
  • Strengthen capability to justify service priorities through costs, outcomes and equity evidence
  • Prepare a workplace improvement plan for a current long-term care challenge

For your organisation

  • Reduce fragmented referrals and unsafe transitions between hospital, home and residential care
  • Improve alignment between assessed need, service eligibility, care budgets and provider capacity
  • Create clearer accountability across multidisciplinary teams, contracted providers and family carers
  • Monitor quality through consistent measures for harm, access, outcomes and service responsiveness
  • Support targeted investment in services that reduce avoidable admissions and caregiver strain

Course modules

10 modules over 5 days

Participants can assess long-term care demand and identify gaps in local service portfolios.

  • Long-term care continuum: home care, community services, residential and nursing care
  • Population ageing, multimorbidity and functional decline modelled through dependency trajectories
  • WHO ICOPE domains used to identify intrinsic-capacity and functional needs
  • Mapping referral interfaces between primary care, hospitals, rehabilitation and social services
  • Segmentation using frailty, disability, caregiver capacity and avoidable-admission risk
  • Demand-capacity gap analysis for local long-term care service portfolios

Participants can interpret multidimensional assessment findings and set defensible care priorities.

  • Comprehensive Geriatric Assessment domains: medical, functional, cognitive, psychosocial and environmental
  • ADL and IADL scoring interpreted alongside mobility and continence measures
  • interRAI assessment outputs translated into priorities, risks and service recommendations
  • Medication review flags polypharmacy, adherence barriers and high-risk prescribing
  • Caregiver assessment captures burden, willingness, skills and respite requirements
  • Risk stratification separates urgent safeguarding, clinical deterioration and routine support

Participants can prepare person-centred plans that connect assessed needs with measurable outcomes.

  • Shared decision-making elicits goals, preferences, trade-offs and acceptable care burdens
  • SMART outcomes link assessed needs to measurable functional and wellbeing goals
  • Person-centred plans specify interventions, responsible roles, timing and review triggers
  • Advance care planning records values, treatment preferences and substitute decision-makers
  • Goal Attainment Scaling measures progress where standard outcomes are insufficient
  • Consent documentation distinguishes capacity, supported decisions and best-interest processes

Participants can design coordinated pathways across acute, community, residential and home-based services.

  • Integrated care pathways define entry criteria, handovers, escalation and discharge arrangements
  • Service mapping identifies duplication, gaps and delays across provider networks
  • Case management coordinates multidisciplinary actions through named accountable care coordinators
  • SBAR structures clinical and social-care handovers during transitions
  • Hospital-to-home transition plans reconcile medicines, equipment, follow-up and caregiver instruction
  • Closed-loop referrals track acceptance, appointment completion and unresolved service needs

Participants can evaluate funding and eligibility choices against service need, affordability and outcomes.

  • Funding models compared: tax-funded, social insurance, private insurance and out-of-pocket payments
  • Eligibility rules translate functional thresholds into transparent access decisions
  • Unit-costing separates direct care, overhead, capital and unpaid-care inputs
  • Care budgets align assessed needs, authorised services and spending limits
  • Value-for-money analysis compares outcomes, costs, equity and caregiver effects
  • Financial counselling addresses benefits, copayments, entitlements and household affordability

Participants can plan workforce capacity, roles and carer support for coordinated service delivery.

  • Workforce demand estimates use caseload, acuity, visit duration and productivity assumptions
  • Skill-mix design allocates clinical, personal-care, rehabilitation and coordination tasks
  • RACI matrices clarify accountability between providers, families and care coordinators
  • Competency frameworks define delegation boundaries, supervision and escalation requirements
  • Scheduling principles balance continuity, travel time, preferences and service windows
  • Carer support plans specify training, respite, crisis contacts and peer support

Participants can establish quality controls and improvement actions for long-term care services.

  • Donabedian structure-process-outcome measures selected for long-term care services
  • Quality indicators track falls, pressure injuries, medication harm and avoidable admissions
  • Root cause analysis examines incidents, contributory factors and corrective actions
  • PDSA cycles test workflow changes using defined measures and review dates
  • Safeguarding protocols identify neglect, abuse, exploitation and immediate protective actions
  • Audit trails verify plan reviews, consent, referrals and incident follow-through

Participants can define useful care data, protect sensitive information and report service performance.

  • Minimum data sets define consistent client, assessment, service and outcome fields
  • Care dashboards combine caseload, waiting-time, utilisation and quality indicators
  • Data-quality checks test completeness, timeliness, validity, uniqueness and consistency
  • Information-sharing agreements specify purpose, access controls, retention and consent
  • Role-based access controls protect sensitive records across multidisciplinary teams
  • Outcome reporting stratifies results by age, gender, geography and deprivation

Participants can apply governance and rights-based controls to long-term care planning decisions.

  • Governance structures assign commissioning, provider oversight and clinical accountability roles
  • Legal capacity assessments distinguish supported, substituted and emergency decision pathways
  • Ethical frameworks address autonomy, beneficence, justice and least-restrictive alternatives
  • Equity impact assessment identifies barriers affecting rural, low-income and marginalised groups
  • Provider contracts specify service standards, reporting duties and performance remedies
  • Risk registers assign owners, controls, ratings and review frequencies

Participants can prepare a practical improvement plan for a priority long-term care service issue.

  • Stakeholder mapping identifies decision-makers, frontline users, carers and community representatives
  • Current-state process maps expose bottlenecks, rework and unsafe transition points
  • Priority matrices rank initiatives by impact, feasibility, cost and urgency
  • Implementation roadmaps sequence governance, workforce, data and service changes
  • Balanced scorecards connect strategic aims, measures, targets and accountable owners
  • Personal application plans define a 90-day improvement commitment and evidence

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Long-term care demand and capacity assessment template
  2. Person-centred care plan and review template
  3. Integrated care pathway mapping model
  4. Long-term care unit-costing and eligibility analysis worksheet
  5. Quality, safeguarding and performance indicator dashboard
  6. 90-day long-term care improvement plan

Who should attend

  • Health and social care managers — responsible for coordinating long-term care services and provider performance
  • Commissioning and procurement managers — responsible for specifying, purchasing and monitoring care services
  • Hospital discharge and transition managers — responsible for safe transfer from acute settings to ongoing care
  • Clinical service leads — responsible for multidisciplinary care standards, assessment and escalation arrangements
  • Local authority and public health officers — responsible for population need, eligibility and community service planning
  • NGO and community care programme managers — responsible for extending support for vulnerable people and carers

Skills and tools covered

Long-term care planningPerson-centred care designIntegrated pathway managementCare workforce planningQuality improvement measurementService implementation planning

Tools and standards

WHO ICOPE, interRAI, PDSA cycle, SBAR

How the course runs

Training methodology

The course uses short instructor briefings to introduce planning methods, followed by case work based on long-term care service scenarios. Participants analyse assessment findings, map care pathways, review funding choices, assign roles and interpret quality data. Group exercises test decisions involving hospital discharge, community support, residential care and caregiver arrangements. Simulations use structured handovers, service reviews and improvement meetings. Each participant develops an application plan linked to a current service, population group or care-coordination issue in their workplace.

Requirements and prerequisites

Participants should have experience in health care, social care, rehabilitation, public health, insurance, community services or related service management. They should understand basic care delivery processes, such as referral, assessment, service provision and follow-up. Familiarity with local long-term care policies, eligibility rules or provider arrangements is useful but not essential. The course does not require clinical qualifications, advanced finance skills, statistical software knowledge or prior use of interRAI, WHO ICOPE or formal quality-improvement methods. Participants should bring examples of service challenges they want to address.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants need general familiarity with health, social care or community service delivery. Clinical qualifications and prior use of formal assessment tools are not required.

Participants should bring a current long-term care planning issue, such as delayed discharge, caregiver strain, service gaps or provider coordination problems. Existing pathway maps, performance reports or service specifications are useful where organisational policy permits.

The course suits managers, commissioners, clinical leads, discharge coordinators, public health officers and NGO programme managers. It is designed for professionals who influence how ongoing care is assessed, funded, delivered or monitored.

Clinical geriatric courses focus primarily on diagnosis, treatment and individual clinical management. This course focuses on planning and managing the service system around people with ongoing care needs, including pathways, workforce, funding, quality and governance.

Participants use reusable templates to assess care demand, map pathways, define quality measures and assign accountabilities. The final application plan identifies actions, owners, measures and review points for a workplace priority.

The course contains ten modules, each covering approximately three contact hours, with additional time for case analysis, group work and application planning. Training days run from 08:30 to 16:30 and provide approximately 6.5 contact hours per day.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.

Ask on WhatsApp info@skillsetdevelopment.com

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