Manhattan Active Warehouse Management Training Course

Course overview

Warehouse teams are expected to increase throughput, maintain inventory accuracy and meet tighter carrier cut-offs while handling variable labour availability, omnichannel orders and complex customer requirements. Manhattan Active Warehouse Management provides the execution layer for these operations, but value depends on people who can translate warehouse processes into workable system configuration, operational rules and measurable performance controls. This course equips participants to connect receiving, inventory, fulfilment and shipping decisions to the workflows used on the warehouse floor.

Participants examine the core operating model of Manhattan Active Warehouse Management, from item and location data through inbound appointment handling, receiving, directed putaway, replenishment, allocation, task execution, wave planning, packing and dispatch. They learn how to analyse process exceptions, define practical inventory-control rules, design location and replenishment strategies, interpret warehouse execution data and assess the operational effect of configuration choices. Attention is given to mobile execution, labour-sensitive work prioritisation, automation touchpoints and the relationship between warehouse, yard and transportation activities.

The five-day programme combines instructor-led demonstrations with scenario-based configuration workshops using realistic distribution-centre data. Participants work through a fulfilment case involving inbound variability, inventory discrepancies, e-commerce order priorities and carrier cut-off constraints. They leave with a documented Manhattan Active Warehouse Management process blueprint, including a workflow map, key master-data decisions, exception rules, KPI definitions and a 90-day application plan that can be reviewed with operations and IT stakeholders.

The course is suited to warehouse operations professionals, supply chain systems teams and implementation stakeholders who need a practical working understanding of Manhattan Active Warehouse Management rather than a high-level product introduction. It is appropriate for professionals moving from another WMS as well as users supporting an existing Manhattan Active deployment.

Course objectives

By the end of this course, participants will be able to:

• Map an end-to-end Manhattan Active Warehouse Management flow from inbound appointment through carrier hand-off
• Configure core warehouse master-data relationships for items, locations, inventory attributes and work areas
• Design directed putaway and replenishment rules using velocity, capacity, compatibility and demand criteria
• Analyse receiving, inventory and fulfilment exceptions and define escalation and resolution workflows
• Build a wave and order-release approach that balances service priorities, labour capacity and carrier cut-offs
• Interpret warehouse execution KPIs for productivity, inventory accuracy, order cycle time and backlog control
• Evaluate integration touchpoints between Manhattan Active Warehouse Management, yard, transportation and barcode standards
• Produce a warehouse process blueprint with configuration decisions, KPI measures and a 90-day improvement plan

Benefits of attending

Target competencies

Who should attend

• Warehouse Operations Managers — who must convert service, cost and throughput targets into executable warehouse processes
• WMS Analysts — who configure, test and support Manhattan Active Warehouse Management workflows
• Supply Chain Managers — who need to align warehouse execution with inventory, transport and customer-service commitments
• Distribution Centre Supervisors — who manage receiving, replenishment, picking and shipping exceptions on the floor
• Warehouse Implementation Consultants — who require a structured basis for process design and stakeholder workshops
• Business Systems Analysts — who document requirements and integration impacts across warehouse and enterprise systems

Requirements and prerequisites

Participants should understand basic warehouse operations, including receiving, putaway, replenishment, picking, packing, shipping and cycle counting. Familiarity with common WMS concepts such as item masters, locations, inventory statuses, task queues and order priorities is useful. Experience using a warehouse system, RF device or operational dashboard will help participants contribute more quickly to exercises. No prior Manhattan Active Warehouse Management configuration experience, programming knowledge, SQL capability or integration-development background is required. Complete beginners can attend, but should expect to spend additional time learning warehouse terminology and following the process logic used in the case exercises.

Training methodology

Each day combines instructor-led explanation of Manhattan Active Warehouse Management concepts with guided system demonstrations, process-mapping activities and applied warehouse scenarios. Participants work in small groups to make decisions on receiving controls, putaway logic, replenishment triggers, order-release priorities and exception ownership. Exercises use realistic item, location, order and carrier data rather than abstract examples. The final day is an application workshop in which participants consolidate their decisions into a process blueprint, KPI set and 90-day action plan for a current or planned warehouse operation.

Course outline

Day 1: Warehouse execution foundations and operating model

• Manhattan Active Warehouse Management architecture and execution scope
• Warehouse process hierarchy from facility to work area
• Item, unit-of-measure and inventory attribute foundations
• Location types, capacity constraints and storage profiles
• User roles, task execution and mobile workflow concepts
• Inbound-to-outbound process mapping methods
• Warehouse execution KPI framework and baseline measures

Workshop: Participants map the current-state and target-state flow for a distribution centre, producing a Manhattan Active process swimlane from appointment booking to shipment confirmation.

Day 2: Inbound, inventory control and replenishment

• Inbound appointments, expected receipts and receiving priorities
• Receiving workflows for purchase orders, transfers and returns
• Quality holds, inventory statuses and discrepancy handling
• Directed putaway criteria using capacity, compatibility and velocity
• License plate and barcode identification using GS1 SSCC principles
• Cycle counting, stock adjustments and inventory audit trails
• Replenishment triggers for forward pick and reserve locations

Workshop: Participants configure a receiving-to-putaway decision matrix and produce an exception-handling guide for overages, shortages, damage and quality holds.

Day 3: Order fulfilment, allocation and warehouse work

• Order intake and fulfilment priority attributes
• Inventory allocation and reservation concepts
• Wave planning, waveless release and order batching approaches
• Pick methods for discrete, batch, cluster and zone work
• Task interleaving and work prioritisation principles
• Packing, cartonisation and customer-specific packing requirements
• Short-pick resolution, substitutions and fulfilment exception controls

Workshop: Participants design an order-release and wave plan for mixed retail and e-commerce demand, producing a prioritisation rule set and workload schedule.

Day 4: Shipping, integration and performance control

• Manifesting, carrier service selection and shipment confirmation
• Carrier cut-off management and dock-door coordination
• Manhattan Active Yard Management operational touchpoints
• Manhattan Active Transportation Management hand-off points
• Automation and material-handling integration considerations
• Operational dashboards, backlog views and productivity measures
• Root-cause analysis for service failures and execution bottlenecks

Workshop: Participants investigate a missed-cut-off case and produce a corrective-action plan linking dock activity, order release, packing delays and carrier hand-off.

Day 5: Process design, testing and application planning

• Warehouse process blueprint structure and design assumptions
• Configuration decision logs and business-rule documentation
• Scenario-based testing for inbound, inventory and outbound flows
• User acceptance test cases and operational acceptance criteria
• Change impact assessment for supervisors and warehouse associates
• KPI targets, governance cadence and continuous-improvement reviews
• Ninety-day Manhattan Active Warehouse Management application roadmap

Workshop: Participants complete and present a warehouse process blueprint containing workflows, master-data choices, exception rules, test cases, KPIs and a 90-day action plan.

Tools & standards covered

Manhattan Active Warehouse Management, Manhattan Active Yard Management, Manhattan Active Transportation Management, GS1 Serial Shipping Container Code (SSCC)

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions