Technology Project Delivery for IT Project Managers Training Course

Course overview

IT project managers are expected to deliver technology change while balancing uncertain requirements, constrained technical capacity, vendor dependencies, cyber risk, release windows and operational continuity. A project plan that tracks only dates and tasks is not enough when infrastructure teams, software engineers, data specialists, service desk teams and business owners work to different cadences. This course equips IT project managers to convert technical work into an executable delivery plan, establish meaningful controls and communicate delivery decisions clearly to sponsors and technical stakeholders.

Participants learn how to shape an IT project from initiation through transition to operations. Topics include scope decomposition using a work breakdown structure, estimating effort with technical teams, building dependency-led schedules, managing RAID logs, setting baselines, controlling change, planning releases, governing suppliers and reporting delivery health. The course applies practical techniques in Microsoft Project, Jira and Azure DevOps, alongside ITIL 4 service-transition concepts. Participants gain the ability to link business outcomes, technical milestones, backlog delivery, test evidence, deployment readiness and benefits tracking in one coherent delivery approach.

Instructor-led sessions are supported by worked examples, planning workshops and a five-day IT transformation case study. Participants analyse a project scenario, create a delivery artefact set, respond to changing requirements and present a governance recommendation. They leave with a reusable IT Project Delivery Pack containing a charter, stakeholder map, work breakdown structure, integrated schedule, RAID log, change-control workflow, release-readiness checklist and executive status-report template.

The course is suited to IT project managers moving from basic coordination into accountable delivery roles, as well as professionals who need a structured method for managing software, infrastructure, cloud, data or digital workplace projects.

Course objectives

By the end of this course, participants will be able to:

• Create an IT project charter that defines business outcomes, technical scope, assumptions, constraints and acceptance criteria
• Decompose technology deliverables into a work breakdown structure with accountable owners and measurable completion criteria
• Build a dependency-led integrated schedule in Microsoft Project using milestones, critical paths and resource assumptions
• Configure a delivery dashboard from Jira or Azure DevOps backlog, sprint and release data
• Maintain a RAID log that assigns risk responses, issue ownership, decision dates and escalation thresholds
• Apply a change-control workflow that assesses scope, cost, schedule, architecture and service impacts
• Develop a release-readiness checklist covering test evidence, security approval, deployment, rollback and operational handover
• Present an executive IT project status report that explains variance, forecast, decisions required and next-period priorities

Benefits of attending

Target competencies

Who should attend

• IT Project Managers — who must coordinate technical teams, suppliers and business stakeholders through delivery
• Technical Project Coordinators — who need to progress from task tracking to controlled project delivery
• Digital Transformation Project Managers — who manage interdependent process, platform and adoption changes
• Infrastructure Project Managers — who plan upgrades, migrations, network changes and service cutovers
• Software Delivery Managers — who need stronger governance across backlogs, releases and stakeholder reporting
• PMO Analysts — who support IT project controls, assurance reviews and portfolio reporting

Requirements and prerequisites

Participants should understand the basic project concepts of scope, milestones, tasks, stakeholders, risks and status reporting, and should have some exposure to an IT project, service change or digital delivery initiative. Familiarity with Microsoft Excel and the ability to interpret a simple Gantt chart are useful. The course demonstrates Microsoft Project, Jira and Azure DevOps concepts, but prior hands-on expertise in these tools is not required. No programming, systems administration, agile certification or formal project-management qualification is required. Complete beginners should expect an intensive foundation in practical IT delivery controls rather than technical engineering instruction.

Training methodology

The five days combine short instructor-led briefings with guided planning labs using an IT service-modernisation case study. Participants build a charter, work breakdown structure, dependency network, schedule, RAID log and release plan in stages, using sample Microsoft Project, Jira and Azure DevOps data. Small groups review architecture constraints, supplier delays and production incidents, then decide how to escalate and replan. The final session is an application workshop in which each participant adapts the delivery pack and a 30-day implementation plan to an active or anticipated workplace project.

Course outline

Day 1: Framing IT delivery and project controls

• IT project life cycles for software, infrastructure, cloud and data change
• Business case alignment and measurable technical delivery outcomes
• Project charter structure, scope boundaries and acceptance criteria
• Stakeholder mapping across business, engineering, operations and suppliers
• Governance cadence, decision rights and escalation routes
• Work breakdown structures for technical deliverables and service components
• Responsibility assignment using RACI and accountable work-package owners

Workshop: Participants create a project charter, stakeholder map and first-level work breakdown structure for the case-study service-modernisation project.

Day 2: Planning work, dependencies and resources

• Estimating technical effort with subject-matter experts
• Dependency mapping across environments, interfaces, vendors and approvals
• Network diagrams, milestones and critical-path analysis
• Microsoft Project task hierarchy, links, constraints and calendars
• Resource assumptions, capacity limits and schedule compression options
• Baseline creation and schedule variance measurement
• Planning procurement, licensing and third-party delivery lead times

Workshop: Participants build a dependency-led baseline schedule in Microsoft Project and identify critical-path risks and recovery options.

Day 3: Managing iterative delivery and delivery risk

• Jira epics, stories, workflows and definition-of-done controls
• Azure DevOps boards, backlogs, iterations and delivery plans
• Linking sprint commitments to programme milestones and release objectives
• RAID log design for technical risks, issues, assumptions and dependencies
• Risk probability-impact scoring and response ownership
• Issue triage, decision logs and escalation thresholds
• Change-control impact assessment for scope, architecture, cost and schedule

Workshop: Participants configure a case RAID log and change request assessment, then use backlog data to recommend a replanning decision.

Day 4: Release, transition and supplier governance

• Release planning across build, test, deployment and hypercare stages
• Test evidence, defect thresholds and business acceptance criteria
• ITIL 4 service transition and operational handover principles
• Deployment runbooks, rollback plans and change-window management
• Security, privacy and architecture approval dependencies
• Supplier deliverables, service levels and contract milestone controls
• Release-readiness reviews and go-live decision criteria

Workshop: Participants conduct a release-readiness review and produce a go-live recommendation, action list and rollback decision criteria.

Day 5: Reporting, assurance and workplace application

• Executive status reporting with forecast dates, variance and decisions required
• Milestone trend analysis and early-warning indicators
• Dashboard metrics for backlog health, defects, risks and release confidence
• Project assurance reviews and control-evidence preparation
• Benefits tracking after implementation and transition to operations
• Lessons learned capture and delivery playbook improvements
• Thirty-day application planning for an active IT project

Workshop: Participants assemble and present their IT Project Delivery Pack, including an executive status report and a 30-day workplace application plan.

Tools & standards covered

Microsoft Project, Jira Software, Azure DevOps, ITIL 4

A typical training day

Live online deliveries follow the same structure in the East Africa Time zone, with shorter screen blocks and longer breaks.

What the fee includes

How you can take this course

Certification

Participants who complete the full five days receive the Skillset Development Certificate of Completion, stating the course title, course code, dates and delivery format — suitable for professional-development records and employer reimbursement.

Frequently asked questions