Course overview
Training specialists and coordinators are expected to turn business requests into learning interventions that improve performance, meet operational requirements and use resources responsibly. That requires more than scheduling courses or producing slides. Practitioners must diagnose whether training is the right response, define measurable outcomes, select suitable methods, coordinate delivery, assess learning and show decision-makers what changed after training.
This course prepares participants to manage the full training cycle using ADDIE, Bloom's taxonomy, Kirkpatrick evaluation levels and ISO 10015 guidance. Participants learn to conduct training needs analysis, distinguish skill gaps from workplace barriers, write performance-based objectives, structure learning pathways, prepare facilitator materials, administer training operations and evaluate results. They also practise working with subject-matter experts, managers, vendors and learners while maintaining clear records, quality controls and stakeholder communication.
Teaching combines concise instructor briefings with realistic cases from banking, public services, NGOs and corporate functions. Participants analyse training requests, prepare needs-analysis questions, build course designs, review sample materials, plan delivery logistics and interpret evaluation evidence. They leave with a reusable training specialist toolkit: a needs-analysis template, design brief, session plan, coordination checklist, evaluation plan and 90-day application plan.
The course is suited to professionals who already support learning activities and now need a structured method for designing, coordinating or improving training. It is also relevant to HR practitioners, technical subject-matter experts and managers who commission or oversee internal training programmes.



