Urban Infrastructure Planning and Service Delivery Training Course

Participants can translate urban growth patterns into infrastructure demand and investment priorities.

• Spatial growth scenarios using census trends, land records and satellite imagery
• Demand forecasts for water, mobility, drainage and waste collection
• Land-use transport integration through accessibility analysis and trip-generation estimates
• Settlement upgrading priorities based on tenure, density, hazard and service deficits
• Multi-criteria analysis weighting equity, economic benefit, feasibility and environmental risk
• Capital investment plans linked to population projections and service standards

Participants can apply inclusion, affordability and environmental safeguards to infrastructure planning decisions.

• Rights-based service principles applied to informal settlements and displaced populations
• Universal Design considerations for public spaces, stations and sanitation facilities
• Gender-responsive safety audits using walk-through observations and user interviews
• Affordability analysis comparing tariffs, connection charges and household expenditure
• Community engagement plans defining representation, feedback channels and grievance handling
• Environmental and social screening against World Bank ESF requirements

Participants can prioritise maintenance, rehabilitation and renewal using asset condition and service risk data.

• Asset registers linking condition, age, capacity, location and criticality
• Lifecycle costing for roads, pumps, drainage networks and municipal buildings
• Failure mode and effects analysis for critical service assets
• Preventive maintenance schedules derived from manufacturer guidance and inspection records
• Renewal prioritisation using risk matrices, condition scores and service consequences
• Climate stress testing for flood, heat, drought and power disruption

Participants can prepare financially credible infrastructure proposals and multi-year funding plans.

• Capital and operating expenditure separated within multi-year infrastructure budgets
• Lifecycle cost estimates including land, design, construction, operations and renewal
• Revenue forecasts from tariffs, transfers, property taxes and user fees
• Affordability safeguards using income-expenditure ratios and targeted subsidy criteria
• Fiscal space analysis assessing debt service, recurrent costs and contingent liabilities
• Project concept notes structured around costs, benefits, risks and funding sources

Participants can select suitable delivery arrangements and manage core procurement and contract risks.

• Procurement route selection between public works, service contracts and concessions
• World Bank PPP Reference Guide concepts: risk allocation, value for money
• Output specifications defining service levels, availability and performance deductions
• Bid evaluation matrices balancing price, technical quality and lifecycle costs
• Contract management plans covering milestones, variations, claims and reporting
• Integrity controls using conflict declarations, bid records and audit trails

Participants can define operational controls that improve reliability, maintenance and customer service.

• Service-level agreements specifying coverage, response times, quality and escalation
• Non-revenue water diagnosis through water balances, district metering and pressure management
• Solid waste route optimisation using collection frequencies, vehicle capacity and transfer points
• Operations control rooms using incident logs, work orders and response dashboards
• Customer complaint systems with categorisation, closure targets and root-cause analysis
• Occupational health and safety controls for field crews and contractors

Participants can incorporate climate hazards, emergency continuity and emissions considerations into service planning.

• Climate hazard profiles combining historical losses, projections and exposure mapping
• Nature-based solutions for urban drainage, heat reduction and slope stabilisation
• Disaster risk reduction measures aligned with the Sendai Framework priorities
• Emergency continuity plans for water supply, transport and waste services
• Greenhouse gas inventories for municipal fleets, buildings and waste operations
• Climate finance screening against adaptation benefits, emissions reductions and eligibility

Participants can establish governance arrangements and monitoring systems for accountable service delivery.

• Institutional mapping of mandates, delegated functions, funding flows and accountability
• Interagency coordination protocols for planning approvals, utilities and emergency response
• Regulatory compliance registers covering permits, environmental conditions and reporting duties
• KPI dashboards linking inputs, outputs, outcomes, equity and service quality
• Logical Framework Approach connecting activities, outputs, outcomes, assumptions and indicators
• Data governance rules for ownership, quality assurance, access and publication

Participants can assemble a prioritised infrastructure pipeline and an actionable implementation plan.

• Integrated infrastructure pipeline sequencing quick wins, rehabilitation and major capital projects
• Project prioritisation scorecards combining urgency, readiness, benefits, risks and affordability
• Implementation roadmaps assigning owners, milestones, dependencies and decision gates
• Results frameworks with baselines, targets, data sources and review cycles
• Portfolio risk registers with mitigations, triggers, owners and escalation actions
• Ninety-day application plans for current municipal infrastructure responsibilities