Cold Chain Management and Export Quality Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Cold Chain Managers, Export Managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-SCM-058

Before you join: Participants should have basic experience in logistics, warehousing, export operations, quality assurance, food production, pharmaceutical distribution or freight forwarding.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Cold-chain exports can lose value quickly when temperature control, handling discipline, documentation and border processes do not match the product’s requirements. A produce shipment may face spoilage after inadequate pre-cooling; a pharmaceutical consignment may be rejected when temperature records are incomplete; frozen foods can suffer quality loss through loading delays or incorrect reefer settings. These failures create claims, waste, customer disputes, regulatory exposure and damage to supplier approval status.

This course develops the practical controls needed to plan, operate and improve temperature-controlled export chains. Participants learn to define product temperature specifications, allocate shelf-life budgets, map cold rooms and vehicles, select monitoring equipment, set transport controls and manage handovers. The course addresses food, fresh produce, frozen products and temperature-sensitive life-science goods, with attention to HACCP, Codex, ISO 22000, IATA Perishable Cargo Regulations, ATP requirements and export documentation.

Instructor-led sessions combine focused briefings with cases involving rejected shipments, reefer deviations, customs delays and product-release decisions. Participants work with temperature records, shipping documents, lane risks, supplier evidence and corrective-action data. They leave with a cold-chain export quality control pack containing reusable templates for product specifications, lane-risk assessment, temperature-excursion response, supplier evaluation and performance monitoring.

The course is suited to professionals responsible for export operations, quality assurance, warehousing, freight forwarding, procurement, logistics and customer supply. It is particularly useful where product quality depends on verified temperature control from production release through delivery to the overseas consignee.

What you will be able to do

  • Design product-specific cold-chain specifications covering temperature, handling, packaging and shelf-life limits
  • Map critical control points and accountability across export cold-chain handovers
  • Plan temperature mapping and validation for cold rooms, vehicles and packaging systems
  • Assess export transport lanes using transit, climate, border and infrastructure risks
  • Apply HACCP, Codex and ISO 22000 controls to temperature-sensitive export products
  • Interpret temperature-excursion records and make documented product-disposition decisions
  • Prepare export quality documentation aligned with buyer, customs and destination requirements
  • Build cold-chain KPIs, supplier scorecards and a corrective-action improvement plan

Benefits of attending

For you

  • Make defensible product-release decisions after temperature excursions
  • Specify cold-chain requirements clearly to carriers and logistics providers
  • Identify preventable shelf-life losses before shipment dispatch
  • Use temperature data to investigate claims and recurring failures
  • Build evidence for quality, export operations and supply-chain leadership roles

For your organisation

  • Reduce spoilage, rejected deliveries and temperature-related customer claims
  • Improve evidence available for audits, customer approvals and regulatory inspections
  • Protect shelf life through stronger pre-cooling, loading and transit controls
  • Increase carrier and supplier accountability using measurable service requirements
  • Lower loss costs through earlier detection and correction of lane failures

Course modules

10 modules over 5 days

Participants can define the end-to-end cold chain, its critical controls and accountable parties.

  • Cold chain scope defined from packing line to consignee receipt
  • Time-temperature exposure linked to microbial growth, potency loss and shelf life
  • Product profiles distinguish chilled, frozen, deep-frozen and controlled ambient goods
  • Critical control points identified using HACCP process-flow logic
  • Chain-of-custody handovers mapped between producer, forwarder, carrier and importer
  • Responsibility matrix assigns release, monitoring, escalation and acceptance decisions

Participants can convert product quality requirements into practical cold-chain operating specifications.

  • Product specification sets temperature range, tolerances, humidity and handling limits
  • Quality attributes translated into measurable acceptance criteria at each handover
  • Shelf-life budget allocated across production, storage, transit and customs delays
  • Packaging selection considers insulation, refrigerants, ventilation and condensation control
  • Pre-cooling methods matched to commodity respiration, loading temperature and throughput
  • Country requirements screened for additives, residues, labelling and phytosanitary controls

Participants can plan and assess temperature mapping, equipment calibration and validation evidence.

  • Temperature mapping protocol defines sensor locations, duration, load states and seasons
  • Calibration certificates assessed for accuracy, traceability, uncertainty and due dates
  • Operational qualification verifies equipment performance under specified loading conditions
  • Door-opening profiles tested against recovery time and product temperature limits
  • Sensor placement accounts for hot spots, airflow obstruction and thermal mass
  • Validation report records acceptance criteria, deviations, corrective actions and approval

Participants can control receiving, storage, picking and loading conditions in cold warehouses.

  • Receiving inspection checks vehicle condition, pulp temperature, seals and documentation
  • FEFO stock rotation aligns expiry dates, batch status and customer allocation
  • Warehouse zoning separates quarantine, released stock, returns and rejected goods
  • Set-point management distinguishes air temperature from product temperature requirements
  • Loading plans protect airflow, pallet stability, clearance and temperature uniformity
  • Sanitation schedules control cross-contamination, allergens, pests and condensate risks

Participants can select and control transport modes, equipment and contingency routes for exports.

  • Mode selection compares reefer containers, air freight, road transport and courier services
  • Lane risk assessment considers transit time, border delays, climate and infrastructure
  • ATP vehicle classes interpreted for refrigerated road transport equipment selection
  • Reefer settings specify set point, ventilation, humidity and fresh-air exchange
  • Airfreight handover controls follow IATA Perishable Cargo Regulations requirements
  • Contingency routing addresses missed connections, port congestion and equipment failure

Participants can prepare and verify export documents that protect product quality and release status.

  • Export quality plan links buyer specifications, destination rules and release criteria
  • Commercial invoice, packing list and certificate of origin checked for consistency
  • Health certificates, phytosanitary certificates and veterinary certificates matched to commodity
  • Incoterms 2020 allocations clarify temperature control, insurance and risk transfer
  • Customs documentation sequencing prevents holds that consume shelf-life allowance
  • Import-country labelling verified for language, allergens, dates and storage instructions

Participants can apply food safety and quality-assurance controls to cold-chain export release.

  • Codex HACCP principles applied to export food safety hazard analysis
  • ISO 22000 prerequisite programmes connected to temperature-controlled process controls
  • Microbiological sampling plans define lots, sample sizes, methods and release rules
  • Product release decisions integrate test results, temperature history and specification status
  • Nonconformance grading distinguishes critical, major and minor quality defects
  • Supplier approval criteria assess cold-chain capability, certifications and audit findings

Participants can select monitoring controls and use temperature data to identify operational failures.

  • Data logger selection compares single-use, reusable, cellular and Bluetooth devices
  • Alarm limits configured using product tolerance, response time and escalation roles
  • Temperature excursion data interpreted through duration, severity and product-specific limits
  • EN 12830 requirements considered when selecting temperature recording instruments
  • Electronic records controlled for integrity, access, retention and audit retrieval
  • Control charts reveal recurring excursion patterns by lane, carrier and season

Participants can investigate temperature failures, determine product disposition and prevent recurrence.

  • Excursion triage separates monitoring alerts, operational deviations and reportable incidents
  • Disposition decisions use quarantine, risk assessment, testing, release or destruction
  • Root cause analysis applies five whys, fishbone diagrams and evidence review
  • Corrective and preventive actions specify owners, deadlines, effectiveness and closure
  • Recall traceability reconstructs lot movement, consignee distribution and temperature records
  • Crisis communication protocol coordinates exporter, carrier, insurer, customer and regulator

Participants can measure cold-chain performance and prioritise practical improvement actions.

  • Cold-chain KPIs define on-time temperature compliance, waste, claims and dwell time
  • Supplier scorecards combine excursion rates, document accuracy, responsiveness and corrective actions
  • Cost-to-serve analysis separates packaging, energy, freight, monitoring and loss costs
  • Risk register ranks failure modes by likelihood, consequence, detection and ownership
  • Internal audit checklist tests documentation, equipment, staff practices and release controls
  • 90-day application plan prioritises controls, owners, milestones and review dates

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Product-specific cold-chain specification template
  2. Export lane-risk assessment matrix
  3. Temperature mapping and validation protocol
  4. Temperature-excursion investigation and disposition checklist
  5. Cold-chain supplier scorecard
  6. 90-day cold-chain improvement plan

Who should attend

  • Cold Chain Managers — need consistent controls across storage, transport and export handovers
  • Export Managers — need to protect product quality through customs and destination delivery
  • Quality Assurance Managers — need documented release, deviation and corrective-action controls
  • Logistics Managers — need reliable temperature-controlled warehouse and transport performance
  • Procurement Managers — need to assess carriers, packaging suppliers and cold-storage providers
  • Freight Forwarders — need to manage perishable and temperature-sensitive shipment requirements

Skills and tools covered

Cold-chain risk assessmentTemperature mappingExport quality documentationExcursion investigationReefer transport controlSupplier performance management

Tools and standards

HACCP, Codex Alimentarius CXC 1-1969, ISO 22000:2018, IATA Perishable Cargo Regulations

How the course runs

Training methodology

The course uses short instructor briefings to establish technical concepts, standards and control points. Participants analyse shipment cases involving fresh produce, frozen foods and temperature-sensitive medicines; review temperature graphs, export documents and carrier evidence; and work in groups on lane-risk, packaging, excursion and supplier-performance decisions. A cold-chain disruption simulation tests response priorities from alert receipt through product disposition. Facilitated application planning helps participants adapt the templates and controls to their own products, routes and service providers.

Requirements and prerequisites

Participants should have basic experience in logistics, warehousing, export operations, quality assurance, food production, pharmaceutical distribution or freight forwarding. They should understand common supply-chain documents such as purchase orders, packing lists, delivery notes and shipment schedules. Familiarity with refrigeration equipment is helpful but not essential. The course does not require engineering qualifications, prior HACCP certification, statistical training or specialist knowledge of customs law. Participants who bring examples of product specifications, temperature records or shipment issues will gain more direct application value.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Basic experience in logistics, export operations, warehousing, quality assurance or freight forwarding is expected. You do not need refrigeration engineering expertise, HACCP certification or prior temperature-mapping experience.

Bring a laptop or tablet if possible, plus any non-confidential product specifications, temperature reports, shipment records or recurring cold-chain issues. Course templates and case materials are provided.

It suits managers and specialists responsible for food, fresh produce, frozen goods, pharmaceuticals or other temperature-sensitive exports. It is also relevant to carrier, warehouse and freight-forwarding personnel supporting those shipments.

General logistics courses focus on broad transport, inventory and distribution processes. This course concentrates on temperature control, product quality, export documentation, monitoring evidence, excursion decisions and cold-chain supplier controls.

Participants can use the templates to review a live export lane, strengthen product specifications, assess a carrier or investigate a recent temperature deviation. The final application plan identifies actions, owners and review dates for workplace use.

Training runs from 08:30 to 16:30 each day, with about 6.5 contact hours daily. The five days cover ten modules in teaching order, combining technical instruction, cases, group analysis, simulations and application planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.