Construction Quality Management Training Course

Duration 10 days 16 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Construction Quality Managers, Project Engineers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-CM-135

Before you join: Participants should have basic experience of construction projects, such as site supervision, project engineering, quantity surveying, design coordination, procurement or quality control.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Construction quality failures create rework, delay, disputed payment, safety exposure and dissatisfied asset owners. A quality manager or project engineer must translate drawings, specifications and contract requirements into controlled site activities, verifiable inspection records and prompt corrective action. This requires more than final inspection: quality must be planned before work starts, controlled during procurement and installation, and evidenced at handover.

This course develops the practical systems used to manage construction quality on building, infrastructure and industrial projects. Participants learn to interpret ISO 9001 requirements, prepare project quality plans, develop inspection and test plans, control materials, manage subcontractor quality, conduct inspections and maintain traceable records. They apply methods for nonconformance reporting, root-cause analysis, corrective action, internal auditing, quality metrics and defects management. The course also addresses the interface between quality, programme, commercial administration, health and safety, design coordination and commissioning.

Teaching combines focused briefings with construction cases, document reviews, group analysis, audit simulations and structured application planning. Participants progressively build a project quality management package using realistic drawings, specifications, procurement records, inspection points and quality incidents. They leave with reusable templates and a completed quality management package that can be adapted for a live project. Delivery is instructor-led over 10 days, either in a classroom in more than 50 cities or live online. Each training day runs from 08:30 to 16:30 and provides approximately 6.5 contact hours. Participants receive a certificate of completion.

The course is suited to construction professionals who already contribute to site delivery and need to take greater responsibility for quality planning, assurance, control or improvement.

What you will be able to do

  • Develop a project quality plan aligned with ISO 9001, contract requirements and project risks
  • Prepare inspection and test plans with hold points, witness points and acceptance criteria
  • Control construction materials through submittals, approvals, receiving inspections and traceability records
  • Conduct site quality inspections and document objective evidence against drawings and specifications
  • Issue nonconformance reports and complete root-cause analysis using the 5 Whys and fishbone diagram
  • Plan and conduct internal quality audits using ISO 19011 audit principles and checklists
  • Analyse quality performance using defect, rework, inspection and corrective-action metrics
  • Present a complete construction quality management package for a defined project scope

Benefits of attending

For you

  • Produce inspection and test plans that site teams can execute
  • Identify quality risks before they become rework or disputed work
  • Write defensible nonconformance reports with clear corrective actions
  • Conduct structured internal audits of project quality controls
  • Build evidence for progression into QA/QC or project quality roles

For your organisation

  • Reduce preventable rework through planned inspections and defined acceptance criteria
  • Improve consistency of subcontractor quality controls and site records
  • Strengthen evidence for client inspections, payment applications and claims defence
  • Shorten close-out periods through disciplined punch-list and defects management
  • Provide project teams with common quality documents and escalation routes

Course modules

16 modules over 10 days

Participants can distinguish quality planning, quality assurance, quality control and acceptance responsibilities on a construction project.

  • Quality planning, assurance, control and acceptance roles on projects
  • Cost of quality: prevention, appraisal, failure and rework costs
  • Contract documents establishing quality obligations and acceptance requirements
  • Roles of client, consultant, contractor and subcontractor quality personnel
  • PDCA cycle applied to construction work-package control
  • Quality interfaces with safety, programme, cost and commissioning

Participants can identify applicable quality requirements and convert them into project control obligations.

  • ISO 9001 clauses relevant to construction project quality systems
  • ISO 10005 guidance for project quality plan development
  • Specifications, drawings, codes and standards as acceptance sources
  • Document hierarchy resolving conflicts between contractual technical requirements
  • Regulatory approvals, permits and inspection authority requirements
  • Quality requirements register linking documents, activities and responsible parties

Participants can prepare a project quality plan structured around scope, risks, controls and records.

  • Project quality plan structure, scope, responsibilities and approval routes
  • Quality objectives stated as measurable project performance targets
  • Risk-based thinking applied to critical construction activities
  • Quality risk register using likelihood, consequence and control ratings
  • Process maps connecting work packages, inspections and quality records
  • Document control procedures for revisions, distribution and superseded documents

Participants can review technical requirements and manage quality risks created by incomplete or conflicting design information.

  • Requirements review before procurement, mobilization and work-package release
  • Drawing and specification coordination using interdisciplinary review matrices
  • Request for information process for ambiguous technical requirements
  • Design change control preserving approvals, revisions and field instructions
  • Constructability reviews identifying access, tolerance and sequencing risks
  • Technical submittal registers tracking required approvals and response dates

Participants can define controlled work methods, responsibilities and acceptance criteria for construction activities.

  • Method statement components: sequence, resources, controls and acceptance criteria
  • Work-package planning aligned with drawings, specifications and inspection plans
  • Pre-installation meetings confirming readiness, interfaces and quality responsibilities
  • First-off inspections establishing agreed workmanship standards before production
  • Mock-ups and benchmarks for finishes, assemblies and repeatable work
  • Daily supervision records capturing conditions, instructions and completed checks

Participants can develop inspection and test plans with defined control points, evidence and acceptance criteria.

  • Inspection and test plan structure for construction work activities
  • Hold points, witness points, surveillance points and review points
  • Acceptance criteria extracted from specifications, codes and approved submittals
  • Inspection frequency determined by risk, volume and criticality
  • Responsibility matrices assigning contractor, consultant and client inspection actions
  • ITP records linking activity, inspection result, signature and release

Participants can establish material approval, receiving inspection and traceability controls for project materials.

  • Material submittals checked against specifications, schedules and approved manufacturers
  • Receiving inspections verifying quantity, condition, certificates and identification
  • Material traceability from delivery docket to installed location
  • Mill certificates, test certificates and declarations of conformity
  • Storage controls preventing damage, contamination, deterioration and incorrect issue
  • Quarantine procedures for rejected, damaged or unapproved materials

Participants can assess workmanship against defined benchmarks, tolerances and approved installation requirements.

  • Workmanship standards translated into observable site inspection criteria
  • Dimensional control using benchmarks, datums, grids and survey records
  • Tolerance schedules applied to concrete, steelwork and finishing activities
  • Sample panels establishing approved appearance and installation quality
  • Trade interface checks preventing defects at construction handovers
  • Photographic records documenting concealed works and completed benchmarks

Participants can manage construction testing programmes and evaluate the reliability of test evidence.

  • Testing schedules linked to material batches and construction milestones
  • Sampling procedures protecting representativeness, identification and chain of custody
  • Concrete testing records: slump, cubes, curing and strength results
  • Calibration registers for measuring equipment, gauges and testing instruments
  • Laboratory reports reviewed against specified limits and acceptance criteria
  • Failed test escalation, investigation and disposition decision records

Participants can conduct site inspections and compile complete records supporting work acceptance.

  • Inspection preparation using approved drawings, ITPs and checklists
  • Objective evidence gathered through observation, measurement and record review
  • Inspection reports stating location, activity, criteria and result
  • Sign-off controls preventing unauthorized progression beyond hold points
  • Digital field records managed with naming conventions and revision status
  • Daily quality reports highlighting inspections, issues and pending actions

Participants can control nonconforming work from identification through corrective-action verification and closure.

  • Nonconformance report content: requirement, evidence, location and disposition
  • Immediate containment actions preventing further defective work installation
  • Disposition options: rework, repair, use-as-is, reject or replace
  • 5 Whys analysis identifying systemic causes beyond immediate error
  • Fishbone diagrams examining people, methods, materials and equipment causes
  • Corrective action plans with owners, dates, verification and closure evidence

Participants can plan, conduct and report internal quality audits against project procedures and ISO 19011 principles.

  • ISO 19011 principles governing objective, evidence-based internal audits
  • Audit programmes prioritized by risk, performance and previous findings
  • Audit checklists derived from procedures, ITPs and contract requirements
  • Opening meetings setting audit scope, evidence needs and logistics
  • Interview techniques testing whether documented controls operate consistently
  • Audit findings classified, reported and followed through to closure

Participants can evaluate and control subcontractor and supplier quality performance from appointment through completion.

  • Prequalification criteria assessing competence, systems, resources and past performance
  • Quality requirements incorporated into purchase orders and subcontract agreements
  • Supplier quality plans reviewed before manufacture or site delivery
  • Factory acceptance tests witnessing critical equipment and fabricated assemblies
  • Subcontractor performance reviews using inspection results and nonconformance trends
  • Escalation routes for repeated defects, missed inspections and overdue actions

Participants can measure quality performance and use evidence to prioritize improvement actions.

  • Quality KPIs: defect rate, rework cost, inspection pass rate
  • Pareto charts prioritizing recurring defect categories and locations
  • Trend analysis of nonconformances, corrective actions and inspection outcomes
  • Control charts distinguishing common-cause and special-cause variation
  • Lessons learned registers converting project issues into future controls
  • Management review reports presenting risks, performance and improvement actions

Participants can plan quality close-out, commissioning evidence and defects management for project handover.

  • Commissioning plans connecting installation checks, tests and operational acceptance
  • System turnover packages compiling certificates, reports and approved records
  • Punch-list management assigning owners, dates and verification requirements
  • As-built drawings controlled through field mark-ups and final revisions
  • Operation and maintenance manuals checked for completeness and approvals
  • Defects liability procedures tracking notification, rectification and closure

Participants can build, review and present a complete quality management package for a defined construction project scope.

  • Project scope review identifying critical quality requirements and risks
  • Quality plan drafted with responsibilities, procedures and document controls
  • Inspection and test plans prepared for selected critical work packages
  • Material control, nonconformance and corrective-action workflows integrated
  • Audit checklist and quality dashboard completed from project evidence
  • Peer review and presentation of the completed quality management package

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Project Quality Plan template
  2. Inspection and Test Plan template
  3. Construction quality risk register
  4. Material approval and traceability checklist
  5. Nonconformance Report and corrective-action form
  6. Quality audit checklist and KPI dashboard

Who should attend

  • Construction Quality Managers — responsible for project quality systems, audits and corrective action
  • Project Engineers — translating specifications and drawings into controlled site work
  • Site Engineers — inspecting works and maintaining quality records
  • Construction Managers — managing subcontractor performance, rework and handover quality
  • QA/QC Engineers — preparing inspection plans, reports and material approvals
  • Client Representatives — verifying contractor compliance with quality and acceptance requirements

Skills and tools covered

Quality planningInspection test planningConstruction inspectionNonconformance controlQuality auditingDefects analysis

Tools and standards

ISO 9001, ISO 10005, ISO 19011, Plan-Do-Check-Act

How the course runs

Training methodology

The course uses short instructor briefings followed by construction-based case work, document review, group exercises, audit simulations and application planning. Participants work with specifications, drawings, material submittals, inspection records, nonconformance reports and handover documents. They develop quality controls in stages, receive instructor feedback and compare alternative decisions for contractors, consultants and clients. Examples can be adapted to building, civil infrastructure, energy or industrial project contexts represented by the cohort.

Requirements and prerequisites

Participants should have basic experience of construction projects, such as site supervision, project engineering, quantity surveying, design coordination, procurement or quality control. They should be able to read simple construction drawings, specifications and method statements, and understand the sequence of common construction activities. Prior experience as a quality manager or auditor is not required. The course does not require prior knowledge of ISO standards, formal statistics, laboratory testing or specialist inspection certifications. Participants gain most when they bring familiarity with a current or recent project.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should have basic exposure to construction project work and be able to read simple drawings and specifications. You do not need previous QA/QC management, audit experience or ISO certification.

Bring a laptop if possible, plus non-confidential examples of drawings, specifications, inspection forms or quality issues from your work. Course materials and case documents are provided.

It is designed for project engineers, site engineers, QA/QC personnel, construction managers, client representatives and emerging quality managers. It is most useful for professionals who need to formalize or improve project quality controls.

This course concentrates on technical acceptance, inspection, testing, records, nonconformances, audits and handover evidence. Project management courses focus more broadly on scope, schedule and cost, while safety courses address hazard control and legal safety duties.

Participants build documents that can be adapted to their own work packages, including quality plans, ITPs, audit checklists and corrective-action records. The methods apply to contractor, consultant and client-side roles.

The first week establishes quality planning, requirements review, inspection planning, materials and workmanship controls. The second week develops inspection evidence, nonconformance control, auditing, performance measurement, handover and the final quality management package.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.

Ask on WhatsApp info@skillsetdevelopment.com

More courses in Construction Management

Construction Management Construction Planning with Primavera P6 Training Course 10 days · from USD 2,200 · next 16 Nov Construction Management Construction Project Administration Training Course 5 days · from USD 1,100 · next 16 Nov Construction Management Construction Project Management Training Course 10 days · from USD 2,200 · next 16 Nov Construction Management Construction Project Scheduling Training Course 10 days · from USD 2,200 · next 16 Nov Construction Management Construction Site Management and Supervision Training Course 10 days · from USD 2,200 · next 16 Nov Construction Management Construction Supervision Skills Training Course 10 days · from USD 2,200 · next 16 Nov Construction Management Drone Infrastructure Inspection Training Course 5 days · from USD 1,100 · next 16 Nov Construction Management Drone Mapping for Construction Projects Training Course 10 days · from USD 2,200 · next 16 Nov