Course overview
Data governance fails when accountability, decision rights, definitions and controls remain unclear. Banks face inconsistent customer risk data, public agencies struggle to publish trustworthy statistics, and multinationals cannot reconcile performance measures across business units. Data teams may improve pipelines and dashboards, yet still receive conflicting instructions about data ownership, access, quality thresholds, retention and acceptable use. A workable governance framework turns these recurring disputes into defined roles, policies, processes, measures and escalation routes.
This course teaches participants to design, operate and improve a data governance framework suited to their organisation’s data risks, regulatory duties and business priorities. Participants work with DAMA-DMBOK concepts, the EDM Council DCAM model, ISO 8000 data quality principles and practical governance operating models. They define critical data elements, assign data owners and stewards, establish data quality controls, create business glossaries, classify sensitive data, manage metadata, and design governance councils. The course also addresses data ethics, AI governance, master data management, data lineage, access decisions and governance performance measures.
Teaching combines focused instructor briefings with sector-based cases, facilitated design work, group reviews and application planning. Participants progressively build a governance pack from the first week, using a selected business domain such as customer, supplier, employee, asset, financial or programme data. They leave with a documented governance framework, including an operating model, role matrix, policy set, critical data element register, quality scorecard and implementation roadmap. The course is suited to professionals responsible for establishing governance, repairing weak controls, or coordinating data accountability across business and technology teams.
