Generative AI in Healthcare Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Clinical Informatics Leaders, Healthcare IT Managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-AI-072

Before you join: Participants should understand healthcare workflows, health-data sensitivity and the purpose of clinical or operational systems such as electronic health records.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Generative AI can reduce time spent drafting clinical notes, summarising records, preparing referrals, answering operational questions and producing patient communications. In healthcare, plausible but incorrect output can also introduce clinical risk, expose protected health information, reinforce bias and leave inadequate audit evidence. Teams need more than prompt-writing skills: they must select appropriate use cases, define human review boundaries, test outputs against clinical evidence and establish accountable controls.

This course examines the design, assurance and deployment of generative AI applications for healthcare providers, payers, public-health bodies and life-sciences organisations. Participants work with prompt patterns, retrieval-augmented generation, FHIR data structures, output evaluation, safety controls, privacy requirements and AI governance methods. They learn how to assess whether a use case is suitable for generative AI, specify acceptable performance, identify failure modes, manage third-party model risks and prepare a controlled pilot.

Instruction combines practitioner briefings with healthcare cases involving ambient documentation, patient messaging, prior-authorisation support, clinical knowledge assistants and contact-centre automation. Group work applies NIST AI RMF, model cards, risk registers, evaluation datasets and implementation roadmaps to realistic scenarios. Participants receive a certificate of completion and leave with a documented generative AI use-case proposal, including workflow boundaries, safety controls, evaluation measures and a pilot plan.

The course is suited to healthcare leaders and specialists who must make informed decisions about generative AI products, programmes or governance. It is particularly relevant where clinical safety, privacy, regulatory obligations and operational value must be addressed together.

What you will be able to do

  • Assess healthcare generative AI use cases using value, feasibility, risk and readiness criteria
  • Design controlled prompts and structured outputs for defined clinical and administrative tasks
  • Specify retrieval-augmented generation workflows using FHIR-aligned health data sources
  • Build an evaluation plan using reference answers, test cases and clinician adjudication
  • Apply NIST AI RMF controls to generative AI safety, bias and incident risks
  • Develop privacy and regulatory requirements for healthcare AI vendors and deployments
  • Map human review, escalation and audit controls within AI-enabled healthcare workflows
  • Produce a pilot charter and implementation roadmap for a prioritised use case

Benefits of attending

For you

  • Judge whether proposed healthcare AI use cases warrant investment and controlled piloting
  • Write prompts and output specifications suitable for clinical and administrative workflows
  • Conduct structured reviews of hallucination, bias, privacy and workflow risks
  • Contribute credibly to AI vendor selection, governance committees and implementation teams
  • Create an evidence-based proposal for a healthcare generative AI pilot

For your organisation

  • Reduce avoidable risk from untested generative AI use in patient-facing workflows
  • Improve vendor due diligence through defined data, security and assurance requirements
  • Establish repeatable evaluation criteria before releasing AI-assisted outputs
  • Focus investment on use cases with measurable operational value and accountable ownership
  • Create clearer audit trails for prompts, sources, reviews, incidents and model changes

Course modules

10 modules over 5 days

Participants can distinguish suitable healthcare generative AI use cases from higher-risk or unsuitable applications.

  • Generative AI architectures: transformers, diffusion models, context windows and tokenisation
  • Foundation-model capabilities and failure modes in clinical documentation workflows
  • Distinguishing predictive, generative and agentic AI use cases
  • Clinical risk classification using harm severity, likelihood and detectability
  • Human factors analysis for automation bias, alert fatigue and deskilling
  • Use-case charters linking clinical problem, users, workflow and success measures

Participants can design controlled prompts and output schemas for bounded healthcare tasks.

  • System, user and developer prompts separated for controlled clinical tasks
  • Few-shot prompting with approved exemplars and explicit output constraints
  • Chain-of-verification prompts for checking claims, omissions and unsupported citations
  • Structured output schemas for referrals, discharge summaries and coding queries
  • Prompt injection defences using delimiters, instructions hierarchy and input validation
  • Prompt libraries governed through versioning, ownership and clinical approval

Participants can specify a retrieval-augmented generation design using controlled healthcare data sources.

  • FHIR resource mapping for patient, encounter, observation and medication data
  • Retrieval-augmented generation architecture with source ranking and citation display
  • Chunking strategies balancing clinical context, retrieval precision and update frequency
  • Embedding evaluation using recall@k, precision@k and clinically relevant documents
  • De-identification workflows applying HIPAA Safe Harbor and expert determination
  • Access controls enforcing minimum necessary data and tenant separation

Participants can create an evaluation plan for safety, accuracy and clinical usefulness.

  • Reference answer sets built from guidelines, policies and verified records
  • Test cases stratified by acuity, demographic subgroup and clinical specialty
  • Hallucination scoring for fabricated facts, citations and clinical recommendations
  • Clinician adjudication protocols defining acceptable, reviewable and unsafe responses
  • Calibration review comparing model confidence, evidence strength and reviewer certainty
  • Release thresholds documented through acceptance criteria and residual-risk decisions

Participants can apply structured governance controls to healthcare generative AI risks.

  • NIST AI RMF functions mapped to healthcare generative AI controls
  • Risk registers recording harm scenarios, owners, mitigations and review dates
  • Bias assessment across language, disability, race, sex and socioeconomic proxies
  • Human-in-the-loop escalation rules for clinical, administrative and patient-facing outputs
  • Incident response playbooks covering harmful output, data exposure and service failure
  • Model cards documenting intended use, limitations, evaluation and monitoring

Participants can define privacy, regulatory and contractual requirements for AI deployments.

  • Privacy impact assessments identifying purpose, data flows, retention and disclosures
  • HIPAA Privacy Rule requirements for permitted uses and minimum necessary access
  • GDPR roles, lawful bases and automated-decision safeguards for health data
  • FDA software-function policy distinctions for clinical decision support
  • Good Machine Learning Practice principles applied to intended-use documentation
  • Data processing agreements specifying vendors, subprocessors, breach duties and audits

Participants can redesign healthcare workflows with appropriate human review and escalation points.

  • Workflow mapping identifies handoffs, exceptions, documentation burden and decision rights
  • Ambient documentation design sets clinician review, attestation and correction steps
  • Prior-authorisation drafting boundaries separate evidence retrieval from payer determinations
  • Patient-message triage routes symptoms, urgency and language needs safely
  • Contact-centre assistants use approved knowledge, escalation and disclosure scripts
  • Failure-mode-and-effects analysis prioritises workflow controls before release into production

Participants can define security and permission boundaries for agentic healthcare AI workflows.

  • Agentic workflow boundaries restrict actions, tools, permissions and spending authority
  • Tool calling schemas validate parameters before scheduling or record updates
  • Least privilege design separates retrieval, drafting, ordering and approval permissions
  • OWASP LLM Top 10 threats assessed for healthcare assistants
  • Red-team scenarios probe prompt injection, data exfiltration and unsafe actions
  • Audit logs capture prompts, sources, tool calls, reviewers and outcomes

Participants can assess vendor options and establish ongoing model monitoring responsibilities.

  • Build-versus-buy analysis compares model access, data control, support and cost
  • Vendor due diligence reviews security evidence, data terms and subcontractors
  • Service-level objectives define latency, availability, recovery and escalation targets
  • Cost models estimate tokens, retrieval, integration, review and monitoring
  • Model monitoring tracks quality drift, refusal rates and harmful-output signals
  • Change control governs prompt updates, model versions and knowledge refreshes

Participants can prepare an accountable implementation plan for a prioritised generative AI use case.

  • Use-case prioritisation matrix scores value, feasibility, risk and readiness
  • Stakeholder maps assign clinical, privacy, security and operational accountabilities
  • Pilot charters define population, workflow, success measures and stop criteria
  • Implementation roadmaps sequence data, integration, assurance and adoption work
  • Training plans prepare clinicians for verification, escalation and appropriate reliance
  • Personal application plans specify first use case, sponsors and next actions

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Healthcare generative AI use-case charter template
  2. Controlled prompt and output-schema library
  3. Clinical AI evaluation plan template
  4. NIST AI RMF healthcare risk register
  5. Generative AI vendor due-diligence checklist
  6. Healthcare AI pilot charter and implementation roadmap

Who should attend

  • Clinical Informatics Leaders — assess safe integration of generative AI into care workflows
  • Healthcare IT Managers — specify architecture, access controls and vendor requirements
  • Digital Health Product Managers — define viable use cases, success measures and pilot boundaries
  • Clinical Governance and Quality Leaders — establish evaluation, review and incident controls
  • Privacy, Compliance and Risk Professionals — evaluate data handling and regulatory obligations
  • Healthcare Operations Leaders — improve documentation, communications and service workflows responsibly

Skills and tools covered

Clinical AI evaluationPrompt engineeringAI risk governanceHealthcare data privacyRAG architecturePilot implementation

Tools and standards

NIST AI Risk Management Framework, HL7 FHIR, OWASP Top 10 for LLM Applications, Good Machine Learning Practice

How the course runs

Training methodology

The course uses short instructor briefings to introduce methods, standards and technical concepts, followed by healthcare-based case work. Participants analyse sample workflows, review AI outputs, apply risk and evaluation frameworks, and make design decisions in small groups. Simulations address prompt failures, unsafe responses, privacy incidents and vendor assurance questions. Facilitated application planning helps participants translate course methods into a defined use-case proposal, governance approach and pilot sequence for their own setting.

Requirements and prerequisites

Participants should understand healthcare workflows, health-data sensitivity and the purpose of clinical or operational systems such as electronic health records. Experience managing digital projects, clinical quality, privacy, IT, analytics or service operations is useful. Participants should be able to discuss a current workflow or candidate AI use case from their organisation. Programming, data-science qualifications, model training experience and advanced mathematics are not required. The course explains technical concepts sufficiently for informed design, governance and procurement decisions.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should understand healthcare workflows and the sensitivity of health data. No coding, data-science qualification or experience training AI models is required.

Bring a laptop for online materials and group work. It is useful to bring a non-confidential description of a workflow, service problem or proposed AI use case from your organisation.

The course suits clinical informatics, IT, digital health, quality, privacy, risk, operations and product professionals. It is designed for people who influence AI selection, governance, implementation or assurance.

This course focuses on healthcare data, clinical safety, patient-facing risks, privacy obligations, workflow controls and regulated procurement. General-purpose prompting is covered only where it supports these healthcare requirements.

Participants can use the templates to assess a proposed use case, define evaluation criteria and prepare a controlled pilot. The methods also support vendor reviews, governance discussions and workflow redesign.

Each training day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The five days progress from AI foundations and prompting through data, assurance, governance, workflow design and implementation planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.