Course overview
Generative AI can reduce time spent drafting clinical notes, summarising records, preparing referrals, answering operational questions and producing patient communications. In healthcare, plausible but incorrect output can also introduce clinical risk, expose protected health information, reinforce bias and leave inadequate audit evidence. Teams need more than prompt-writing skills: they must select appropriate use cases, define human review boundaries, test outputs against clinical evidence and establish accountable controls.
This course examines the design, assurance and deployment of generative AI applications for healthcare providers, payers, public-health bodies and life-sciences organisations. Participants work with prompt patterns, retrieval-augmented generation, FHIR data structures, output evaluation, safety controls, privacy requirements and AI governance methods. They learn how to assess whether a use case is suitable for generative AI, specify acceptable performance, identify failure modes, manage third-party model risks and prepare a controlled pilot.
Instruction combines practitioner briefings with healthcare cases involving ambient documentation, patient messaging, prior-authorisation support, clinical knowledge assistants and contact-centre automation. Group work applies NIST AI RMF, model cards, risk registers, evaluation datasets and implementation roadmaps to realistic scenarios. Participants receive a certificate of completion and leave with a documented generative AI use-case proposal, including workflow boundaries, safety controls, evaluation measures and a pilot plan.
The course is suited to healthcare leaders and specialists who must make informed decisions about generative AI products, programmes or governance. It is particularly relevant where clinical safety, privacy, regulatory obligations and operational value must be addressed together.