Course overview
Generative AI can produce customer-facing copy, images, video, code and synthetic voices at scale, but speed creates governance gaps. A plausible but unsupported claim, cloned executive voice or unlabelled synthetic testimonial can damage trust, breach policy and trigger regulatory scrutiny. Teams need defined ownership, defensible approval routes and evidence that content controls work before publication, not only after a complaint or viral incident.
This course equips participants to govern generative AI content from use-case intake through generation, review, publication, monitoring and incident response. Participants assess content risks, define risk appetite, build brand-safety taxonomies, set prompt and output controls, establish editorial approval workflows, and measure control performance. The course examines copyright, privacy, consumer protection, disclosure and provenance requirements alongside practical governance methods. It uses the NIST AI RMF, ISO/IEC 42001, the EU AI Act and C2PA Content Credentials as reference points for building accountable content operations.
Teaching combines short instructor briefings with sector-based cases, group analysis, control-design workshops and incident simulations. Cases reflect realistic risks in banking, public services, consumer marketing, healthcare communications and regulated product information. Participants leave with a reusable generative AI content governance pack: a risk register, brand-safety taxonomy, approval workflow, control checklist, incident playbook and 90-day implementation roadmap.
The course is suited to professionals responsible for AI-enabled communications, digital products, marketing operations, risk, compliance, legal review, information security and data governance. It is especially relevant where generated material reaches customers, citizens, employees, partners or the public.