Insurance Compliance and Standards Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Compliance Managers, Risk Managers and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-BI-085

Before you join: Participants should understand core insurance activities such as underwriting, premiums, claims, reinsurance, distribution or financial reporting.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Insurance firms must demonstrate that their products, governance, financial reporting, distribution practices and customer outcomes meet supervisory requirements. Failures can lead to fines, remediation programmes, licence restrictions, capital consequences and reputational damage. The challenge is particularly demanding where insurers operate across jurisdictions, use third-party administrators or brokers, rely on automated underwriting, or manage large volumes of sensitive customer data. Compliance teams need more than knowledge of individual rules; they need a disciplined way to translate obligations into controls, evidence, reporting and accountable action.

This course examines the international standards, regulatory methods and control structures used to manage insurance compliance. Participants work with IAIS Insurance Core Principles, Solvency II concepts, IFRS 17 reporting requirements, FATF anti-money laundering guidance, market-conduct controls and data-protection obligations. They learn to assess compliance risk, define governance responsibilities, test controls, manage regulatory breaches, prepare supervisory reporting and oversee outsourced activities. The course also addresses fair customer treatment, product governance, claims handling, sanctions screening, privacy, cyber incidents and cross-border operations.

Teaching combines focused instructor briefings with insurer case work, group analysis, reporting simulations and structured application planning. Cases reflect issues faced by life, general, health and reinsurance businesses, including poor claims outcomes, AML alerts, data incidents, inaccurate disclosures and weak board reporting. Participants receive a certificate of completion and leave with a reusable insurance compliance control framework, regulatory change register, compliance monitoring plan, breach-management workflow, board reporting model and personal implementation plan.

The course is suited to compliance, risk, internal audit, finance, operations, underwriting, claims and governance professionals who need to interpret insurance standards and convert them into practical management action.

What you will be able to do

  • Map IAIS Insurance Core Principles to insurer governance, risk and control obligations
  • Assess compliance risks using risk registers, control ratings and escalation thresholds
  • Design a compliance monitoring plan with testing procedures, evidence requirements and ownership
  • Apply Solvency II and ORSA concepts to capital, risk appetite and supervisory reporting
  • Interpret IFRS 17 control requirements for insurance contract measurement and disclosures
  • Evaluate market-conduct controls for product governance, distribution, claims and complaints
  • Prepare regulatory breach reports, remediation plans and board compliance information
  • Develop a cross-border compliance implementation roadmap for regulated insurance operations

Benefits of attending

For you

  • Build confidence discussing supervisory expectations with senior management and control owners
  • Produce defensible compliance monitoring plans and evidence-based testing documentation
  • Recognise regulatory issues before they become reportable breaches or customer remediation cases
  • Contribute effectively to IFRS 17, ORSA, prudential reporting and board governance processes
  • Strengthen readiness for compliance, risk, audit and insurance governance roles

For your organisation

  • Improves translation of regulatory obligations into assigned controls and documented evidence
  • Reduces exposure to conduct failures in product design, distribution, claims and complaints
  • Strengthens regulatory reporting quality through clearer ownership, reconciliations and attestations
  • Supports earlier detection and remediation of AML, sanctions, privacy and outsourcing weaknesses
  • Creates more useful board reporting on compliance risks, breaches and corrective actions

Course modules

10 modules over 5 days

Participants can map the main international insurance supervisory principles to their organisation's compliance obligations.

  • Insurance supervision objectives, policyholder protection and market-conduct regulatory architecture
  • IAIS Insurance Core Principles mapped to insurer governance obligations
  • Risk-based supervision compared with rules-based compliance approaches
  • Three-lines model roles for boards, management, risk and compliance
  • Legal entity, branch and group supervision perimeter definitions
  • Regulatory change inventories linked to accountable owners and deadlines

Participants can define governance arrangements that assign clear accountability for insurance compliance.

  • Board-approved compliance frameworks, risk appetite statements and delegated authorities
  • Fit-and-proper assessments for directors, senior managers and key function holders
  • Corporate governance codes, committee mandates and documented challenge
  • Conduct risk indicators reported through management information packs
  • Conflict-of-interest registers, gifts controls and related-party transaction approvals
  • Whistleblowing arrangements, non-retaliation controls and investigation escalation thresholds

Participants can connect compliance risks with ORSA, capital, risk appetite and supervisory expectations.

  • ORSA process linking strategy, risk profile, capital and stress testing
  • Solvency II three-pillar structure and proportionality principle
  • Risk registers scored using likelihood, impact, velocity and control effectiveness
  • Own funds classifications, solvency capital requirements and minimum capital requirements
  • Scenario analysis for catastrophe, market, credit, liquidity and operational risks
  • Risk appetite breaches escalated through defined tolerances and remediation triggers

Participants can identify the key control requirements supporting IFRS 17 reporting and disclosures.

  • IFRS 17 measurement models: General, Premium Allocation and Variable Fee
  • Insurance contract grouping, annual cohorts and onerous contract identification
  • Contractual service margin roll-forward and loss component presentation
  • IFRS 17 disclosures reconciled to actuarial assumptions and source data
  • IFRS 9 impairment, classification and financial asset disclosure interactions
  • Finance close controls evidenced through reconciliations, review and sign-off

Participants can assess market-conduct controls across insurance product, distribution and claims processes.

  • Product governance lifecycle from target-market definition through post-sale review
  • Fair treatment principles embedded within underwriting, claims and renewals
  • Policy wording controls for exclusions, disclosures and plain-language testing
  • Distribution oversight covering intermediaries, commissions, inducements and suitability
  • Complaint taxonomy, root-cause analysis and redress governance requirements
  • Claims handling standards, reserving communication and vulnerable-customer support

Participants can apply risk-based financial crime controls to insurance customers, payments and intermediaries.

  • FATF risk-based approach applied to insurance products and distribution channels
  • Customer due diligence, beneficial ownership and politically exposed person screening
  • Transaction monitoring scenarios for premium payments, claims and early surrender
  • Suspicious activity reporting decisions documented using evidential case narratives
  • Sanctions screening controls for policyholders, beneficiaries, payees and reinsurers
  • Anti-bribery controls for brokers, claims suppliers and overseas payments

Participants can establish compliance controls for insurance data, cyber incidents and external providers.

  • GDPR lawful bases, notices, consent and special-category data controls
  • Data protection impact assessments for underwriting analytics and claims automation
  • Records of processing activities maintained for regulated insurance data
  • Cyber incident response aligned with regulatory notification and evidence preservation
  • Third-party due diligence covering cloud providers, administrators and data processors
  • Data retention schedules reconciled with claims, tax and legal holds

Participants can build a risk-based compliance monitoring process and manage corrective actions.

  • Compliance risk assessments translated into annual monitoring plans
  • Control design tested through walkthroughs, samples, exceptions and evidence
  • Monitoring plans distinguish preventive controls, detective controls and outcomes testing
  • Internal audit assurance coordinated without weakening compliance independence
  • Regulatory breach logs classify severity, reportability, causes and remedial actions
  • Management action plans tracked through ownership, milestones and closure validation

Participants can prepare reliable regulatory information and support effective supervisory engagement.

  • Prudential returns validated through data lineage, reconciliations and attestation
  • Regulatory reporting calendars align periodic returns, event notifications and governance
  • Material change notifications assessed against licensing and supervisory requirements
  • Board compliance reports combine indicators, breaches, themes and decisions
  • Evidence repositories apply version control, retention rules and access restrictions
  • Regulator meetings prepared with issue logs, narratives and accountable spokespeople

Participants can prioritise an implementation plan for cross-border insurance compliance improvements.

  • Cross-border licensing models: passporting, branches, subsidiaries and freedom of services
  • Group-wide policies adapted for local rules, languages and supervisory expectations
  • Reinsurance compliance controls covering counterparty due diligence and contract documentation
  • Outsourcing registers identify material arrangements, exit plans and oversight evidence
  • Compliance implementation roadmap prioritised by risk, ownership, dependencies and timing
  • Personal application plan defines immediate controls, stakeholders and success measures

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Insurance compliance control framework
  2. Regulatory change register template
  3. Risk-based compliance monitoring plan
  4. Regulatory breach assessment workflow
  5. Board compliance reporting model
  6. Cross-border compliance implementation roadmap

Who should attend

  • Compliance Managers — responsible for translating insurance obligations into monitoring and controls
  • Risk Managers — responsible for compliance risk assessment, risk appetite and ORSA inputs
  • Internal Auditors — required to assess insurance control design, evidence and remediation
  • Finance and Reporting Managers — accountable for IFRS 17 controls and prudential returns
  • Underwriting and Claims Managers — responsible for fair treatment, product and claims controls
  • Insurance Operations Leaders — overseeing outsourced services, customer data and regulatory incidents

Skills and tools covered

Insurance regulatory complianceCompliance risk assessmentPrudential reportingMarket conduct controlsFinancial crime controlsRegulatory remediation

Tools and standards

IAIS Insurance Core Principles, IFRS 17 Insurance Contracts, Solvency II, FATF Recommendations

How the course runs

Training methodology

The course uses short instructor briefings to establish standards and regulatory concepts, followed by insurer-focused case work and facilitated group analysis. Participants review governance failures, conduct-risk indicators, IFRS 17 control issues, suspicious transactions, data incidents and regulatory breach scenarios. Simulations focus on prioritising findings, documenting evidence, making escalation decisions and preparing management information. Structured application planning helps participants adapt course methods to their own insurer, distribution model, regulatory obligations and control responsibilities.

Requirements and prerequisites

Participants should understand core insurance activities such as underwriting, premiums, claims, reinsurance, distribution or financial reporting. At least one year of experience in insurance, compliance, risk, audit, finance, operations or a related control function is recommended. Familiarity with local insurance regulation is useful but not essential, as the course explains the international standards used as reference points. Participants do not need prior experience with Solvency II calculations, IFRS 17 accounting models, internal audit certification, legal qualifications or specialist actuarial methods.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should have basic familiarity with insurance operations, risk, compliance, audit, finance or claims. No legal qualification, actuarial background or prior IFRS 17 implementation experience is required.

Participants should bring examples of their current compliance concerns, reporting challenges or control gaps if their employer permits this. A laptop is useful for reviewing course materials and completing application-planning work.

The course is designed for professionals working in insurance compliance, risk, audit, finance, operations, underwriting, claims and governance. It is particularly relevant for staff moving into second-line control responsibilities or managing regulated insurance processes.

Underwriting courses focus on pricing, selection and portfolio decisions, while risk management courses concentrate on enterprise risk methods. This course focuses on regulatory obligations, control design, supervisory reporting, conduct requirements and demonstrable compliance evidence.

Participants can use the provided templates to assess compliance risks, organise monitoring activity, improve breach reporting and strengthen board information. The implementation roadmap supports prioritisation of practical changes with named owners and target dates.

Each training day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The five days progress from supervisory standards and governance through solvency, reporting, conduct, financial crime, assurance and implementation planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.

Ask on WhatsApp info@skillsetdevelopment.com

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