Manufacturing Systems and Operations Management Training Course

Duration 10 days 20 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Manufacturing Operations Managers, Production Planners and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-ES-030

Before you join: Participants should understand basic manufacturing terms such as bill of materials, routing, purchase order, production order, inventory and lead time.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Manufacturing firms depend on ERP data to promise customer orders, plan materials, release production, control inventory, record costs and close the financial period. When master data is weak or transactions are late, planners work from conflicting reports, buyers expedite unnecessarily, production schedules become unstable and management loses confidence in inventory and margin figures. ERP systems must reflect the physical factory while imposing disciplined transaction and control processes.

This course develops the practical knowledge required to use, improve and govern ERP-supported manufacturing operations. Participants examine the end-to-end flows linking sales, engineering, procurement, production, warehousing, quality, maintenance and finance. They work with bills of materials, routings, work centres, inventory policies, MRP parameters, capacity requirements planning, production orders, purchase orders, quality records and standard costing. The course also addresses data governance, reporting, system controls, implementation choices and integration with MES, warehouse systems and shop-floor data collection.

Instruction combines concise technical briefings with manufacturing cases, ERP transaction simulations, process-mapping work and structured group reviews. Participants progressively build a manufacturing ERP operating model for a realistic plant scenario, beginning with process and master-data design in the first week and extending it through planning, execution, controls and reporting. They leave with a reviewed ERP operating model, including process maps, master-data standards, planning parameters, KPI specifications and an implementation action plan suitable for adaptation to their own site.

The course is suited to manufacturing managers, planners, supply chain staff, production engineers, ERP analysts and project personnel who need to connect system configuration and data discipline to factory performance. It is vendor-neutral and applies concepts used in SAP, Oracle, Microsoft Dynamics and similar manufacturing ERP platforms.

What you will be able to do

  • Map end-to-end ERP transaction flows from customer demand through financial close
  • Define bills of materials, routings, work centres and item-master governance rules
  • Configure MRP planning parameters using demand, lead-time, lot-sizing and inventory data
  • Interpret capacity requirements planning outputs and resolve material-capacity mismatches
  • Design production-order, purchasing and inventory-control workflows with defined approvals
  • Analyse manufacturing KPIs using ERP transactions, exception reports and root-cause methods
  • Specify ERP integration, security and data-migration controls for manufacturing operations
  • Produce a manufacturing ERP operating model and phased improvement action plan

Benefits of attending

For you

  • Stronger credibility in ERP design and manufacturing-process discussions
  • Practical ability to diagnose MRP and inventory-data failures
  • Reusable methods for specifying manufacturing ERP requirements
  • Improved readiness for ERP implementation or optimisation project roles
  • Clearer interpretation of production, inventory and cost performance reports

For your organisation

  • Fewer planning errors caused by incomplete or inconsistent manufacturing master data
  • Better material availability through disciplined MRP parameter governance
  • Reduced expediting and excess inventory from improved transaction accuracy
  • More reliable production, purchasing and inventory performance reporting
  • Stronger business ownership during ERP improvement and implementation projects

Course modules

20 modules over 10 days

Participants can explain how ERP functions connect manufacturing processes, operational data and financial records.

  • ERP transaction flows from sales order through shipment, invoice and general ledger
  • ISA-95 levels linking enterprise planning, manufacturing operations and control systems
  • Process maps distinguish plan-to-produce, procure-to-pay and order-to-cash handoffs
  • Material, information and financial flows traced through a discrete manufacturing scenario
  • Swimlane diagrams expose ownership, approvals, queues and system touchpoints
  • Fit-gap analysis separates standard configuration from justified process exceptions

Participants can define ERP process scope and ownership for a manufacturing operating model.

  • Make-to-stock, make-to-order, assemble-to-order and engineer-to-order operating models
  • Process ownership assigns accountable roles for planning, execution and exception resolution
  • SIPOC analysis defines suppliers, inputs, process steps, outputs and customers
  • Value-stream maps identify waiting, rework, inventory and information-flow constraints
  • Business requirements distinguish mandatory controls from local working preferences
  • RACI matrices allocate decision rights for master data and transactions

Participants can establish item-master and product-structure standards that support reliable planning.

  • Item master attributes govern planning, purchasing, costing, storage and traceability
  • Material groups support purchasing analysis, inventory reporting and approval workflows
  • Bills of materials define components, quantities, scrap factors and effectivity dates
  • Phantom assemblies simplify planning for non-stocked intermediate production structures
  • Engineering change control manages revision status, effective dates and released structures
  • Data-quality rules detect duplicate items, invalid units and incomplete planning fields

Participants can structure routings and work-centre data for accurate scheduling and cost collection.

  • Routings sequence operations, setup times, run times and transfer quantities
  • Work centres represent labour, machines, tooling and constrained production resources
  • Standard times distinguish setup, run, queue, move and post-production activities
  • Capacity calendars define shifts, breaks, planned downtime and available hours
  • Alternate routings accommodate qualified equipment, methods and production contingencies
  • Work-centre rates connect labour and machine consumption with standard costing

Participants can translate customer demand into controlled ERP demand signals and promise dates.

  • Demand management reconciles sales orders, forecasts, promotions and contract commitments
  • Available-to-promise calculations allocate uncommitted inventory and planned supply
  • Capable-to-promise checks consider material availability, capacity and supplier lead times
  • Forecast consumption prevents duplicate demand from forecasts and customer orders
  • Demand time fences protect near-term schedules from uncontrolled order changes
  • Order-priority rules manage allocation during constrained supply conditions

Participants can design inventory transactions and controls that preserve stock-record accuracy.

  • Inventory status codes separate available, quality-hold, blocked and consignment stock
  • Goods receipts update quantity, value, inspection status and supplier-document references
  • Cycle counting applies ABC classification, count frequencies and variance investigation
  • Lot and serial tracking support recall readiness, expiry control and genealogy
  • Bin-location structures govern put-away, picking, replenishment and stock transfers
  • Inventory adjustments require reason codes, approval limits and audit trails

Participants can set and assess MRP parameters for material availability and inventory control.

  • MRP explosion converts independent demand into time-phased component requirements
  • Planning parameters define lead times, safety stock, lot sizes and reorder points
  • Lot-sizing methods compare lot-for-lot, fixed-order quantity and economic order quantity
  • Netting logic offsets gross requirements against on-hand stock and scheduled receipts
  • Planning time fences control automatic changes to near-term supply proposals
  • Exception messages highlight shortages, reschedule proposals and excess supply

Participants can interpret capacity loads and select appropriate responses to production constraints.

  • Capacity requirements planning translates planned orders into work-centre load profiles
  • Rough-cut capacity planning tests aggregate feasibility before detailed scheduling
  • Finite scheduling respects work-centre capacity, calendars, sequence and priority rules
  • Dispatch lists sequence released orders using due dates and operational priorities
  • Bottleneck management applies drum-buffer-rope concepts to constrained production resources
  • Load levelling evaluates overtime, subcontracting, alternate resources and schedule changes

Participants can control production-order release, execution reporting and order closure within ERP.

  • Production orders consolidate material, routing, quantity, dates and cost information
  • Order release verifies component availability, capacity readiness and document completion
  • Backflushing posts component consumption using predefined bill-of-material quantities
  • Operation confirmations record labour, machine time, yield, scrap and completion status
  • Variance codes classify material, labour, routing and yield deviations
  • Order closure prevents late postings and triggers variance review procedures

Participants can connect purchase planning, supplier controls and receiving processes to ERP demand.

  • Purchase requisitions convert MRP proposals into controlled sourcing requirements
  • Source lists identify approved suppliers, contracts, lead times and allocation rules
  • Purchase orders define quantity, price, delivery date and quality requirements
  • Three-way matching reconciles purchase order, goods receipt and supplier invoice
  • Supplier schedules communicate forecast releases, firm commitments and delivery changes
  • Vendor performance measures delivery reliability, quality acceptance and price variance

Participants can specify ERP quality records and disposition workflows for controlled material release.

  • Inspection plans define sampling methods, characteristics, tolerances and recording requirements
  • Quality lots link incoming, in-process and finished-goods inspections with inventory status
  • Nonconformance reports record defects, containment actions, disposition and corrective actions
  • Material review boards approve rework, scrap, return or use-as-is decisions
  • Corrective-action records apply five-whys analysis and cause-and-effect diagrams
  • Certificate-of-analysis requirements connect test results with customer shipment documentation

Participants can connect maintenance planning and asset events to manufacturing capacity and materials.

  • Equipment master records identify assets, locations, maintenance classes and criticality
  • Preventive maintenance plans schedule inspections, servicing tasks and replacement parts
  • Maintenance work orders reserve labour, spare parts and equipment downtime
  • Downtime codes separate planned maintenance, breakdowns, changeovers and operational losses
  • Overall equipment effectiveness combines availability, performance and quality loss measures
  • Capacity calendars reflect maintenance shutdowns before production scheduling runs

Participants can explain how manufacturing transactions affect inventory valuation, variances and financial reporting.

  • Standard costing assigns material, labour and overhead costs to manufactured items
  • Actual costing captures transaction values, purchase-price differences and production variances
  • Work-in-process accounting records incomplete production orders at period end
  • Inventory valuation methods distinguish standard cost, moving average and FIFO approaches
  • Variance analysis separates price, usage, rate, efficiency and volume effects
  • Period-close controls reconcile inventory subledgers, production orders and general ledger

Participants can design operational reports and KPI definitions from ERP transaction data.

  • KPI dictionaries define formulas, sources, owners, refresh frequency and thresholds
  • Schedule adherence compares planned completion dates with actual production confirmations
  • Inventory turns link annualised cost of goods sold with average inventory value
  • First-pass yield measures accepted output without rework or additional processing
  • Exception dashboards prioritise shortages, overdue orders, quality holds and late receipts
  • Pareto analysis ranks recurring operational losses by frequency, quantity or cost

Participants can establish governance and control requirements for manufacturing ERP data and transactions.

  • Data owners approve item, supplier, customer, routing and bill-of-material changes
  • Segregation of duties separates master-data maintenance, approvals and transaction posting
  • Role-based access controls restrict functions according to job responsibilities
  • Audit trails retain user, timestamp, old value and new value
  • Control matrices link operational risks with preventive and detective controls
  • Periodic access reviews remove inactive users and conflicting system privileges

Participants can define integration requirements between ERP and manufacturing execution, warehouse and data systems.

  • Interface maps identify source systems, target systems, messages, triggers and owners
  • MES integration transfers production orders, routings, confirmations and quality results
  • Barcode scanning improves goods movement accuracy, traceability and transaction timeliness
  • API specifications define fields, validation rules, error handling and retry logic
  • Master-data synchronisation prevents mismatched items, units, revisions and locations
  • Interface monitoring identifies failed messages, duplicate transactions and delayed updates

Participants can plan business readiness activities for a manufacturing ERP deployment or major process change.

  • Implementation governance defines sponsors, process owners, workstreams and decision forums
  • Data migration maps legacy fields, transformation rules, validation and sign-off
  • Conference-room pilots validate end-to-end scenarios before detailed configuration completion
  • User acceptance testing traces requirements through scripts, evidence and defect resolution
  • Cutover plans sequence opening balances, master data, transactions and user access
  • Hypercare support triages incidents, stabilises processes and tracks recurring defects

Participants can prepare adoption actions that improve transaction discipline and business ownership after deployment.

  • Stakeholder analysis identifies affected roles, concerns, influence and communication needs
  • Role-based training maps ERP tasks to job-specific transaction responsibilities
  • Standard operating procedures document triggers, steps, controls, exceptions and records
  • Super-user networks provide local support, escalation routes and feedback channels
  • Adoption metrics track transaction timeliness, error rates and procedure compliance
  • Resistance management addresses process impacts through evidence, coaching and sponsorship

Participants can diagnose ERP-enabled operating problems and prioritise corrective improvement actions.

  • Problem statements quantify the gap between required and actual operational performance
  • Five-whys analysis tests causal chains behind recurring planning and inventory failures
  • Fishbone diagrams examine people, methods, materials, machines, measurements and systems
  • Process mining concepts reconstruct transaction paths from ERP event-log timestamps
  • Failure mode and effects analysis ranks risks by severity, occurrence and detection
  • Improvement backlogs prioritise actions by operational impact, effort and control risk

Participants can build, review and present a complete manufacturing ERP operating model for a selected plant scenario.

  • Operating model integrates process maps, roles, master data and transaction controls
  • Planning design documents demand signals, MRP parameters and capacity response rules
  • Execution workflows cover purchasing, production, inventory, quality and maintenance transactions
  • KPI pack specifies measures, formulas, data sources, thresholds and review cadence
  • Control matrix addresses data ownership, approvals, access and reconciliation requirements
  • Phased action plan presents priorities, dependencies, accountable owners and milestones

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Manufacturing ERP process-map template
  2. Item-master and bill-of-material governance checklist
  3. MRP parameter-setting worksheet
  4. Production-order control matrix
  5. Manufacturing ERP KPI dictionary
  6. Phased ERP operating-model action plan

Who should attend

  • Manufacturing Operations Managers — need ERP data and workflows aligned with factory execution
  • Production Planners — need reliable MRP, finite-capacity and order-release decisions
  • Supply Chain Managers — need connected purchasing, inventory and supplier-planning processes
  • ERP Business Analysts — need manufacturing process knowledge for configuration and support
  • Production Engineers — need routings, work centres and shop-floor reporting structured correctly
  • ERP Project Team Members — need a practical basis for design, testing and deployment decisions

Skills and tools covered

ERP process mappingManufacturing master dataMRP parameter settingCapacity planningInventory transaction controlERP performance reporting

Tools and standards

ISA-95, SIPOC, BPMN 2.0, Failure Mode and Effects Analysis

How the course runs

Training methodology

The course uses short instructor briefings to establish ERP concepts, followed by manufacturing cases, transaction-flow analysis, group design work and facilitated reviews. Participants work with realistic item masters, bills of materials, routings, demand signals, inventory records and production exceptions. ERP simulations show how planning and execution transactions affect inventory, capacity, cost and financial records. Each participant develops an application plan for a current manufacturing process, supported by peer critique and instructor feedback.

Requirements and prerequisites

Participants should understand basic manufacturing terms such as bill of materials, routing, purchase order, production order, inventory and lead time. Experience in production planning, procurement, warehousing, engineering, quality, finance, operations management or ERP support is useful. Participants should be comfortable reading tables, process maps and simple operational reports. Prior experience with SAP, Oracle, Microsoft Dynamics or another ERP platform is not required. Programming, database administration, advanced accounting and software configuration experience are also not required.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should understand basic manufacturing operations and common terms such as inventory, bills of materials, purchase orders and production orders. You do not need prior experience with a specific ERP product, programming or system administration.

Bring a laptop if possible and, where permitted, examples of current process maps, reports, planning issues or master-data concerns. Confidential information is not required; anonymised examples are sufficient.

It is designed for manufacturing operations, planning, supply chain, engineering, quality, finance and ERP project personnel. It is especially useful for people who must translate factory requirements into ERP processes and controls.

This course focuses on manufacturing process design, data, planning logic, controls and performance management rather than vendor-specific screen configuration or programming. Participants learn how to define sound business requirements and assess ERP-enabled operations.

Participants can use the templates to review master data, assess MRP settings, map transaction handoffs and define operational KPIs. The final action plan identifies practical improvements for a plant, warehouse, planning team or ERP project.

The first week establishes manufacturing ERP processes, master data, inventory, planning and production control. The second week covers quality, maintenance, costing, reporting, controls, integration, deployment, improvement and the final operating-model capstone.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.