SAP Business Processes Training Course

Duration 10 days 20 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends SAP Functional Consultant, Business Process Owner and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-ES-031

Before you join: Participants should understand their organisation’s basic business operations, such as purchasing, sales, finance, inventory, manufacturing or project delivery.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

SAP business processes depend on correctly connecting organisational structures, master data, transaction flows, controls and reporting. When these elements are poorly designed or misunderstood, organisations face duplicate data, approval delays, inventory inaccuracies, incomplete financial postings and weak audit trails. Business users, process owners and ERP project teams need to understand how SAP processes translate business events into controlled system transactions and management information.

This course examines end-to-end business processes in SAP S/4HANA, including order-to-cash, procure-to-pay, inventory management, production planning, maintenance, project accounting, financial accounting, controlling, asset accounting and workforce-related data. Participants learn to map process requirements using BPMN 2.0, define SAP organisational units, identify required master data, trace document flows and assess integration points between functional areas. The course also covers authorisations, segregation of duties, migration, testing, reporting and process improvement.

Instruction combines short technical briefings with guided SAP process cases, group process-mapping work, transaction-flow analysis, control reviews and structured application planning. Participants progressively develop a business-process design pack using realistic scenarios such as a manufacturing company purchasing components, producing finished goods, selling to customers and reporting financial results. They leave with a reusable process blueprint, master-data model, control matrix, test approach and improvement plan. A certificate of completion is issued to participants who complete the course.

The course suits professionals who work between business operations and SAP teams, including process owners, business analysts, functional consultants, finance and supply-chain staff, internal auditors and ERP project members. It is appropriate for organisations implementing SAP S/4HANA, improving existing SAP processes or preparing users for cross-functional process ownership.

What you will be able to do

  • Map end-to-end SAP business processes using BPMN 2.0 and document flows
  • Define SAP organisational structures and assign business units to functional processes
  • Assess master-data requirements for customers, suppliers, materials, assets and cost objects
  • Trace order-to-cash and procure-to-pay documents through integrated SAP postings
  • Design process controls using segregation-of-duties, approval and audit-trail requirements
  • Prepare SAP process test scenarios, expected results and defect records
  • Interpret SAP operational and financial reports to identify process exceptions
  • Present a cross-functional SAP business-process design pack for a realistic case

Benefits of attending

For you

  • Ability to explain how business events create linked SAP documents and postings
  • Reusable method for documenting SAP requirements before configuration begins
  • Stronger contribution to SAP implementation, upgrade and process-improvement projects
  • Practical evidence of cross-functional SAP process capability for internal career progression
  • Greater confidence reviewing control risks, master-data issues and process exceptions

For your organisation

  • Clearer requirements passed from business teams to SAP functional consultants
  • Fewer process breaks caused by incomplete master data and organisational assignments
  • Better alignment between operational transactions, financial postings and management reporting
  • More consistent control design for approvals, access rights and audit evidence
  • Higher-quality test scenarios for SAP implementation, release and process-change work

Course modules

20 modules over 10 days

Participants can explain how SAP ERP records, controls and reports end-to-end business events.

  • ERP transaction processing, master data, configuration and reporting roles
  • SAP S/4HANA process architecture and functional application areas
  • Business events translated into documents, postings, movements and statuses
  • End-to-end process ownership across sales, procurement, finance and operations
  • Process variants, exceptions and handoffs affecting transaction data quality
  • BPMN 2.0 notation for activities, gateways, events and swimlanes

Participants can identify the SAP environments, user roles and access conditions supporting business processes.

  • Development, quality and production systems within SAP transport landscapes
  • SAP Fiori launchpad tiles, business roles and application access
  • User roles linked to task responsibilities and organisational assignments
  • Segregation-of-duties conflicts between requesting, approving and posting activities
  • Workflow routing for approvals, rejections, escalations and delegated tasks
  • Production support procedures for incidents, service requests and emergency access

Participants can model SAP organisational units and their relationships to business responsibilities.

  • Company codes representing legally separate financial reporting entities
  • Controlling areas connecting cost accounting across assigned company codes
  • Plants, storage locations and shipping points defining logistics responsibilities
  • Sales organisations, distribution channels and divisions structuring commercial operations
  • Purchasing organisations and purchasing groups assigning procurement accountability
  • Organisational assignments checked against legal, operational and reporting requirements

Participants can define core master data and governance controls for integrated SAP processing.

  • Business partner records for customers, suppliers and shared relationship data
  • Material master views supporting procurement, inventory, production and sales
  • Chart of accounts, general ledger accounts and posting controls
  • Cost centres, profit centres and internal orders for accountability
  • Master-data ownership, approval workflow and change-log requirements
  • Data-quality rules for duplicates, mandatory fields and valid organisational assignments

Participants can create an SAP-ready process map and requirements specification.

  • SIPOC analysis defining suppliers, inputs, process outputs and customers
  • BPMN 2.0 maps showing roles, systems, decisions and exception paths
  • Business requirements separated from configuration choices and technical specifications
  • Process pain points classified by delay, error, control or cost
  • RACI matrix assigning process ownership, approval and support responsibilities
  • Requirements traceability matrix linking needs, configuration, tests and acceptance criteria

Participants can trace and design the SAP order-to-cash process from customer setup through payment.

  • Customer master data, credit limits and sales-area assignments
  • Sales quotation, sales order and availability-check document flow
  • Delivery creation, picking, packing and goods-issue inventory posting
  • Billing documents generating customer receivables and revenue accounting entries
  • Credit management controls for blocked orders and overdue customer balances
  • Returns, credit memos and cancellation documents handling sales exceptions

Participants can design controlled SAP procurement and supplier-payment flows.

  • Purchase requisitions initiated from demand, planning or manual requests
  • Source determination using purchasing info records, contracts and source lists
  • Purchase orders controlling quantities, prices, delivery terms and approvals
  • Goods receipts updating inventory, valuation and receipt-accrual accounts
  • Three-way matching between purchase order, receipt and supplier invoice
  • Payment proposals, payment runs and supplier remittance processing

Participants can explain how SAP inventory movements affect stock records and financial valuation.

  • Material types, valuation classes and stock-account determination logic
  • Goods movements using movement types for receipts, issues and transfers
  • Unrestricted, quality inspection and blocked stock status management
  • Physical inventory counting, difference posting and approval controls
  • Batch management and serial numbers supporting material traceability
  • Stock ageing analysis identifying obsolete, excess and slow-moving inventory

Participants can connect production planning transactions with material, inventory and cost processes.

  • Bills of material defining component quantities for finished products
  • Work centres and routings establishing capacity, operations and standard times
  • Material requirements planning generating planned orders and procurement proposals
  • Production orders issuing components, confirming operations and receiving output
  • Backflush processing posting component consumption during production confirmation
  • Production variances comparing planned, actual and standard manufacturing costs

Participants can map maintenance processes linking equipment reliability, materials and maintenance costs.

  • Functional locations and equipment records structuring maintainable technical objects
  • Maintenance notifications recording faults, damage codes and required actions
  • Preventive maintenance plans scheduling recurring inspections and servicing work
  • Maintenance orders reserving parts, labour and external service requirements
  • Order confirmations posting labour time, material consumption and technical completion
  • Maintenance cost analysis by equipment, functional location and cost centre

Participants can structure SAP projects and monitor project-related commitments, costs and revenues.

  • Work breakdown structures defining project scope, responsibility and reporting hierarchy
  • Network activities scheduling tasks, resources, dependencies and milestone dates
  • Project budgeting with availability control against approved funding limits
  • Commitment tracking from purchase requisitions, orders and service procurements
  • Actual cost collection from labour, materials, supplier invoices and allocations
  • Project billing and revenue recognition dependencies for customer-funded work

Participants can explain how SAP operational processes generate controlled financial accounting entries.

  • Universal Journal concept linking general ledger, controlling and asset information
  • Document types, posting keys and field-status controls for journal entries
  • Automatic account determination from material movements, billing and invoice processing
  • Fiscal-year variants, posting periods and period-close control procedures
  • Foreign currency valuation, exchange-rate differences and revaluation entries
  • Financial statement versions grouping ledger accounts for external reporting

Participants can manage SAP supplier and customer subledger processes through reconciliation and clearing.

  • Supplier invoices, credit memos and payment blocks in accounts payable
  • Customer invoices, incoming payments and residual-item clearing procedures
  • Reconciliation accounts connecting subledger balances with general ledger postings
  • Dunning procedures managing overdue receivables through defined collection levels
  • Automatic payment program controls for methods, banks and approval requirements
  • Open-item analysis identifying unmatched payments, disputes and aged balances

Participants can use SAP controlling structures to analyse costs, margins and responsibility performance.

  • Primary and secondary cost elements classifying cost-accounting postings
  • Cost centre planning, actual-versus-plan analysis and variance investigation
  • Internal orders tracking temporary initiatives, campaigns and non-routine expenditure
  • Activity types and allocation cycles distributing shared service costs
  • Profit centre accounting reporting contribution by business responsibility area
  • Margin analysis connecting sales, cost of sales and customer profitability

Participants can map SAP asset lifecycle transactions from acquisition through retirement.

  • Asset classes defining number ranges, account determination and depreciation rules
  • Capital expenditure approval linked to investment measures and project structures
  • Asset acquisition postings from supplier invoices, goods receipts and settlements
  • Depreciation areas supporting local, group and management reporting requirements
  • Periodic depreciation runs posting expense and accumulated depreciation entries
  • Asset transfers, retirements and impairment postings with audit documentation

Participants can define SAP reports and exception indicators for operational and financial process management.

  • SAP Fiori analytical apps for operational KPIs and exception monitoring
  • Drill-down reporting from summary balances to originating business documents
  • Key performance indicators for cycle time, backlog, fill rate and accuracy
  • Exception reports identifying blocked invoices, overdue orders and stock discrepancies
  • Report specifications defining audience, data source, filter and refresh frequency
  • Data reconciliation between operational reports, subledgers and general ledger

Participants can assess SAP process controls and document evidence for audit and compliance review.

  • Preventive, detective and corrective controls within SAP transaction processes
  • Segregation-of-duties matrix for procurement, sales, finance and inventory activities
  • Approval thresholds based on value, risk category and organisational responsibility
  • Change logs documenting master-data amendments, configuration changes and user actions
  • Audit trails connecting source documents, postings, approvals and supporting evidence
  • Control test plans specifying population, sample, evidence and conclusion

Participants can plan data migration and test business processes for SAP implementation or change releases.

  • Data migration objects for business partners, materials, balances and open items
  • Extract-transform-load mapping between legacy fields and SAP target structures
  • Data cleansing rules for duplicates, invalid codes and incomplete mandatory fields
  • Unit, integration, user-acceptance and regression testing responsibilities
  • Test scripts defining preconditions, transactions, expected results and evidence
  • Defect lifecycle from logging, prioritisation, correction, retest and closure

Participants can prioritise SAP process improvements and prepare adoption actions for affected users.

  • Root-cause analysis using five whys and fishbone diagrams
  • Value-stream mapping identifying queues, rework, wait time and non-value work
  • Process performance baseline using cycle-time, error-rate and compliance measures
  • Improvement backlog prioritised through impact, effort, risk and dependency criteria
  • Change-impact assessment covering roles, procedures, reports and training needs
  • Standard operating procedures documenting transaction steps, controls and escalation paths

Participants can build, review and present a complete cross-functional SAP business-process design pack.

  • Case scope defining legal entity, products, channels and operating assumptions
  • BPMN process map connecting sales, procurement, inventory, finance and controls
  • Organisational structure and master-data model supporting required transaction flows
  • Document-flow analysis tracing operational events through accounting and reporting outputs
  • Control matrix addressing approvals, access conflicts, exceptions and audit evidence
  • Test scenarios, KPI dashboard and improvement roadmap supporting implementation decisions

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. SAP business-process blueprint template
  2. BPMN 2.0 process-map set
  3. SAP organisational-structure model
  4. Master-data governance checklist
  5. Segregation-of-duties control matrix
  6. SAP test-scenario and defect-log template

Who should attend

  • SAP Functional Consultant — needs cross-functional process knowledge beyond a single module
  • Business Process Owner — needs to define accountable, controlled SAP transaction flows
  • Business Analyst — needs to translate operational requirements into SAP process designs
  • Finance Manager — needs to understand source transactions and integrated financial postings
  • Supply Chain Manager — needs to connect purchasing, inventory, production and sales processes
  • Internal Auditor — needs to assess SAP controls, authorisations and audit trails

Skills and tools covered

SAP process mappingMaster data governanceIntegrated transaction flowsFinancial process controlsSAP testing methodsProcess improvement planning

Tools and standards

SAP S/4HANA, SAP Fiori, SAP Activate, BPMN 2.0

How the course runs

Training methodology

The course uses short instructor briefings followed by SAP-focused cases that connect operational events to document flows, inventory movements, accounting entries and reports. Participants analyse process maps, master-data dependencies, approval controls and exception reports in small groups. Simulations show how a transaction in one area affects connected functions. Trainers use application-planning sessions to help participants adapt templates to their own process responsibilities. The final work integrates finance, supply chain, controls, testing and reporting into one business-process design pack.

Requirements and prerequisites

Participants should understand their organisation’s basic business operations, such as purchasing, sales, finance, inventory, manufacturing or project delivery. Experience using any ERP system, participating in process improvement work or working with SAP reports is helpful. Familiarity with terms such as customer, supplier, purchase order, sales order, invoice and general ledger is assumed. Prior SAP configuration experience is not required, and participants do not need programming, ABAP, database administration or prior SAP certification. The course explains functional concepts before applying them to integrated business-process cases.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should understand basic business transactions such as purchasing, selling, invoicing or inventory control. Prior SAP use is helpful but not essential; the course does not assume configuration, ABAP or technical administration experience.

Bring examples of processes you currently own, support or need to improve, such as purchase approvals, customer billing or month-end reporting. A laptop is useful for live online delivery and for adapting the provided templates to your work.

It is intended for business process owners, analysts, functional consultants, finance and supply-chain professionals, auditors and ERP project members. It is particularly useful for people who must work across several SAP functional areas.

This course focuses on designing, analysing and controlling integrated business processes rather than teaching configuration steps for one SAP module. It also goes beyond basic Fiori user training by examining organisational design, master data, accounting integration, controls, testing and reporting.

You can use the process-map, requirements, control and test templates to document an existing SAP process or prepare a change request. The methods are suitable for implementation projects, audit remediation, process standardisation and operational improvement work.

Each training day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The first part establishes SAP process foundations and core transaction flows; the later part covers financial integration, controls, testing, analytics, improvement planning and the capstone presentation.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.