Warehouse Management Training Course

Duration 5 days 10 modules · 33 contact hours
Level Intermediate Certificate on completion
Who attends Warehouse Managers, Distribution Centre Supervisors and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-WI-026

Before you join: Participants should have practical exposure to warehouse, inventory, logistics or supply chain operations.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Warehouse performance is determined by thousands of daily decisions: where stock is stored, how replenishment is triggered, how receipts are checked, how work is released, and how exceptions are controlled. Weak warehouse design and discipline create late orders, excess travel, inaccurate inventory, congested docks, avoidable overtime and safety exposure. Managers need more than local process knowledge; they need a structured way to connect service requirements, inventory controls, systems, labour and continuous improvement.

This intermediate Warehouse Management Training Course develops the methods used to run and improve high-volume, high-accuracy warehouse operations. Participants examine operating models, capacity and slotting, inbound controls, putaway, order picking, replenishment, inventory accuracy, warehouse management systems, labour planning, safety management and performance reporting. The course uses established techniques including ABC/XYZ segmentation, FIFO and FEFO rotation, cycle counting, wave planning, standard work, PDCA and root-cause analysis.

Teaching combines concise instructor briefings with warehouse cases, process-mapping work, group analysis, operational simulations and structured application planning. Participants work with realistic situations such as a congested distribution centre, inaccurate stock records, missed carrier cut-offs, expiry-sensitive inventory and rising picking costs. They leave with a practical warehouse improvement pack containing diagnostic templates, KPI definitions, control checklists and a 90-day action plan suitable for adaptation to their own operation.

The course is suited to professionals responsible for warehouse operations, inventory control, distribution performance, logistics planning or supply chain improvement. It is relevant to retail, manufacturing, pharmaceuticals, humanitarian logistics, public-sector stores, e-commerce, banking cash centres and spare-parts operations.

What you will be able to do

  • Design a warehouse operating model aligned with service, product and volume requirements
  • Calculate storage capacity and develop slotting rules using ABC/XYZ segmentation
  • Implement inbound, putaway and dock-to-stock controls for accurate inventory receipt
  • Select picking, replenishment and wave-planning methods for different order profiles
  • Build a cycle-count programme and investigate inventory record discrepancies
  • Evaluate WMS master data, transaction controls and ERP interface reconciliations
  • Develop warehouse KPIs, visual management routines and root-cause countermeasures
  • Produce a 90-day warehouse improvement action plan with measures and owners

Benefits of attending

For you

  • Make defensible decisions on warehouse layout, slotting and capacity investment
  • Diagnose inventory accuracy problems beyond simply increasing stock-count frequency
  • Improve credibility when discussing WMS controls, operational data and warehouse KPIs
  • Plan picking and replenishment work against carrier cut-offs and volume peaks
  • Build a documented improvement plan for a current warehouse performance issue

For your organisation

  • Fewer picking, packing and despatch errors through stronger process controls
  • Higher inventory record accuracy and reduced stock loss exposure
  • Better use of storage space, labour hours and material-handling equipment
  • Shorter dock-to-stock and order-cycle times during normal and peak operations
  • Clearer safety, quality and productivity reporting for warehouse leadership

Course modules

10 modules over 5 days

Participants can define a warehouse operating model linked to service requirements, product characteristics and process controls.

  • Warehouse operating model aligned with service promise, product profile and volume
  • SCOR source, make and deliver processes mapped to warehouse handoffs
  • Customer order characteristics translated into throughput, accuracy and responsiveness requirements
  • Activity relationships used to define receiving, storage, picking and dispatch zones
  • Warehouse policy hierarchy distinguishes standards, procedures, work instructions and visual controls
  • Operating assumptions documented for demand peaks, returns and special handling

Participants can calculate warehouse capacity and set slotting rules that reduce travel and improve space use.

  • Slotting analysis combines cube movement, compatibility and replenishment frequency
  • Calculate storage capacity using pallet positions, clear height, aisles and occupancy
  • ABC and XYZ segmentation sets location priorities and replenishment rules
  • Travel-distance spaghetti diagrams expose wasted movement between operating zones
  • Select racking, shelving and floor-stack configurations against product constraints
  • Dynamic slotting triggers account for seasonality, promotions and velocity shifts

Participants can establish controls for supplier receipt, discrepancy management, putaway and dock-to-stock performance.

  • Appointment scheduling smooths dock demand against labour and unloading capacity
  • ASN data checked against purchase orders, quantities, labels and handling units
  • Receive-to-putaway process controls discrepancies, quarantine, damage and temperature exceptions
  • Three-way matching separates supplier documentation errors from physical receipt variances
  • Putaway rules assign locations using product dimensions, hazards and rotation
  • Dock-to-stock time measured from arrival, verification, release and location confirmation

Participants can select fulfilment methods and control picking, replenishment, packing and despatch activities.

  • Order profiles determine batch, wave, zone, cluster or discrete picking
  • Wave planning balances carrier cut-offs, replenishment workload and labour availability
  • Pick-path design reduces travel through location sequencing and zoning
  • Replenishment min-max settings protect pick faces without excess congestion
  • Scan verification, check-weighing and pack audits prevent shipment errors
  • Carrier manifesting reconciles orders, labels, despatch confirmation and loading

Participants can design inventory-control routines that protect stock accuracy, traceability and authorized adjustments.

  • Inventory record accuracy measured through location, quantity, status and ownership checks
  • Cycle-count programmes prioritize A-items, discrepancies, high-risk locations and control frequencies
  • Root-cause codes distinguish receiving, putaway, picking, transaction and theft errors
  • FIFO, FEFO and lot traceability applied to expiry-sensitive stock
  • Disposition workflows control returns, blocked stock, recalls and write-offs
  • Shrinkage investigations reconcile system adjustments, physical evidence and authorization trails

Participants can assess WMS data, transaction discipline and interfaces needed for dependable warehouse control.

  • Warehouse master data governs item dimensions, locations, units and handling rules
  • WMS transactions preserve inventory status, user accountability and audit trails
  • RF scanning exceptions resolved through controlled reversals and supervisor authorization
  • Interface controls reconcile ERP orders, ASN messages, inventory and despatch confirmations
  • Data-quality dashboards identify invalid locations, dimensions, barcodes and master-data gaps
  • Change-control testing protects processes during WMS configuration and release updates

Participants can plan warehouse labour and run daily management routines using standards, skills data and performance signals.

  • Standard times establish staffing requirements for receiving, picking, packing and loading
  • Labour planning converts forecast volumes into shift rosters and flex capacity
  • Engineered labour standards separate normal performance from avoidable process delay
  • Daily tier meetings escalate safety, service, quality and productivity deviations
  • Skills matrices identify certification gaps, cross-training priorities and succession coverage
  • Visual management boards connect targets, actuals, countermeasures and accountable owners

Participants can identify warehouse operational risks and apply controls for safe, secure and compliant work.

  • Risk assessments address vehicle-pedestrian separation, racking, lifting and hazardous materials
  • ISO 45001 controls connect hazards, operational controls, incidents and corrective actions
  • Manual-handling assessments specify load limits, aids, posture and task frequency
  • Racking inspections classify damage, isolate bays and trigger repair escalation
  • Emergency response plans cover fire, spills, battery charging and evacuation
  • Contractor controls govern induction, permits, supervision and restricted-area access

Participants can measure warehouse performance, distinguish causes of variation and assign corrective actions.

  • Balanced scorecard links safety, quality, delivery, cost and people measures
  • Warehouse KPIs calculate dock-to-stock, order accuracy, productivity and space utilization
  • Control charts distinguish common-cause variation from assignable operational disruptions
  • Pareto analysis ranks error categories by frequency, impact and corrective priority
  • Five Whys and fishbone diagrams structure recurring performance problem investigations
  • Daily management reviews assign countermeasures, due dates, owners and verification

Participants can prioritize warehouse improvements and create a controlled 90-day implementation plan.

  • PDCA cycles convert warehouse performance gaps into controlled improvement actions
  • 5S audits sustain location discipline, visual controls and abnormality detection
  • Value-stream maps expose queue time, rework, handoffs and information delays
  • Kaizen prioritization weighs benefit, effort, risk, ownership and implementation timing
  • Improvement charters define problem statements, measures, scope, sponsors and milestones
  • 90-day warehouse action plan assigns initiatives, measures, owners and review cadence

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Warehouse operating model template
  2. Capacity and slotting analysis model
  3. Inbound and putaway control checklist
  4. Cycle-count and discrepancy investigation template
  5. Warehouse KPI scorecard
  6. 90-day warehouse improvement action plan

Who should attend

  • Warehouse Managers — responsible for service, cost, safety and inventory performance
  • Distribution Centre Supervisors — need consistent controls for daily warehouse execution
  • Inventory Control Managers — require stronger methods for accuracy, counting and traceability
  • Logistics Managers — oversee warehouse capacity, carrier performance and fulfilment costs
  • Supply Chain Analysts — analyse warehouse data and recommend operational improvements
  • Procurement and Operations Managers — manage stores, materials flows or third-party warehouse providers

Skills and tools covered

Warehouse operating designInventory accuracy controlSlotting and capacityOrder fulfilment planningWarehouse performance managementSafety risk control

Tools and standards

SCOR model, ABC/XYZ analysis, ISO 45001, PDCA cycle

How the course runs

Training methodology

The course uses short technical briefings followed by practical warehouse cases, process maps, group analysis and operational simulations. Participants assess order profiles, storage constraints, receiving exceptions, inventory discrepancies and picking performance using realistic operational data. Facilitated discussions compare approaches suitable for retail, manufacturing, distribution, public-sector stores and regulated inventory. Each participant develops application priorities for their own operation, supported by templates for warehouse controls, KPI reviews and improvement planning.

Requirements and prerequisites

Participants should have practical exposure to warehouse, inventory, logistics or supply chain operations. They should understand basic warehouse terms such as receiving, putaway, picking, dispatch, stock counts and inventory records. Experience supervising warehouse teams, using a WMS or ERP system, or analysing warehouse reports is useful but not essential. The course assumes confidence with basic arithmetic and operational data such as quantities, locations, order volumes and labour hours. No prior qualification in logistics, formal lean certification, advanced spreadsheet modelling or experience configuring warehouse systems is required.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should understand basic warehouse or inventory processes and have some exposure to operational data. Prior management experience is useful but not required, and no formal logistics qualification is needed.

Bring examples of current warehouse issues, such as inventory discrepancies, delayed despatches, congestion, safety concerns or poor productivity. If permitted by your employer, a recent KPI report, warehouse layout or process map will help you apply the methods directly.

The course is designed for warehouse managers, supervisors, inventory controllers, logistics managers and supply chain analysts. It also suits managers responsible for third-party logistics providers, stores operations or distribution centre performance.

Introductory courses explain basic warehouse functions and terminology. This course focuses on managing performance through capacity analysis, slotting, wave planning, WMS controls, labour standards, inventory accuracy and structured improvement methods.

Participants can use the templates to assess a current warehouse problem, establish measures and assign corrective actions. The 90-day action plan provides a practical starting point for improving a process, control or performance measure.

The five days contain approximately 32.5 contact hours, delivered from 08:30 to 16:30 each day. Time is divided across ten modules covering operating design, inbound, fulfilment, inventory, systems, labour, safety, performance management and improvement planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.