Course overview
AI can improve decisions, service delivery, operational reliability and innovation speed, but poorly chosen initiatives consume scarce data, technology and management attention. Leaders must distinguish a useful AI application from a persuasive demonstration, set accountable decision rights, and protect customers, employees and public trust. They also need to guide teams through changed work, uncertainty about outputs, vendor claims and questions of fairness, privacy and control. This course addresses the management work required to turn AI ambition into governed business results.
Participants learn to identify and prioritise AI opportunities, build an AI initiative portfolio, assess data and delivery readiness, and create a credible investment case. The course covers leadership responsibilities for generative AI, predictive models and automated decision systems; AI governance and risk controls; workforce redesign; innovation experiments; adoption planning; and performance measurement. Participants apply NIST AI RMF, ISO/IEC 42001 concepts, RACI, ADKAR and benefits-realisation methods to realistic leadership decisions.
Teaching combines focused instructor briefings with cases, group analysis, decision simulations and structured application planning. Cases reflect common challenges in banking, government, NGOs and large organisations, including customer-service assistants, fraud detection, workforce support, knowledge management and operational automation. Participants leave with an AI initiative charter, prioritised use-case portfolio, governance risk register, stakeholder adoption plan and 90-day leadership action plan.
The course is suited to managers and leaders responsible for business performance, innovation, transformation, operations, risk or people leadership. It is designed for decision makers who need to lead AI-enabled change without becoming data scientists or machine-learning engineers.

