Digital Banking and Payments Training Course

Participants can distinguish major payment rails and map their transaction lifecycles.

• Account-to-account transfers using ACH, real-time payment and wire-transfer rails
• Card payment lifecycle from authorisation through clearing, settlement and presentment
• Wallet transactions funded by cards, accounts, stored value or credit
• Merchant acquiring roles, payment gateways and processor responsibilities
• Push payments, pull payments and recurring payment mandates compared
• Clearing models: deferred net settlement, real-time gross settlement and prefunding

Participants can map digital payment journeys and identify customer experience failure points.

• Customer journey mapping for onboarding, payment initiation, confirmation and dispute resolution
• Service blueprints linking front-stage interactions with back-office processing activities
• Payment form design reducing data-entry errors and abandoned transactions
• Consent capture for recurring payments, account access and data sharing
• Failure communications using clear status messages, expected timings and action paths
• Accessibility requirements for mobile banking and payment confirmation screens

Participants can define core digital account services and onboarding control points.

• Current account features: balances, statements, transfers, alerts and payment controls
• Digital onboarding stages from application capture through account activation
• Know-your-customer evidence, identity verification and beneficial ownership information
• Customer risk classification supporting account opening and transaction monitoring
• Device registration, credential recovery and account-access management controls
• Account servicing workflows for limits, mandates, profile changes and closures

Participants can interpret ISO 20022 structures and identify data required for payment processing.

• ISO 20022 message families: pain, pacs, camt and admi explained
• Payment instruction data elements: debtor, creditor, amount, currency and remittance
• Structured remittance information supporting automated matching and reconciliation processes
• Purpose codes, charge bearers and regulatory reporting data fields
• Message validation rules, mandatory fields and data-quality exception handling
• Mapping legacy payment formats to ISO 20022 canonical data models

Participants can assess payment initiation controls and authentication design decisions.

• Payment initiation sequence from instruction capture through authorisation decision
• Strong customer authentication factors: knowledge, possession and inherence
• Risk-based authentication using device, behaviour, location and transaction signals
• Transaction signing and dynamic linking for high-risk payment instructions
• Delegated authority rules for corporate payments and dual approval
• Authentication step-up triggers based on fraud scores and payment context

Participants can analyse card-payment acceptance flows and major card control requirements.

• Card-present and card-not-present transactions compared through authorisation data
• EMV chip processing, contactless limits and fallback transaction controls
• Merchant category codes, authorisation responses and issuer decisioning rules
• Tokenisation replacing primary account numbers in digital payment journeys
• PCI DSS responsibilities across merchants, acquirers, processors and issuers
• Chargeback lifecycle, representment evidence and dispute reason codes

Participants can evaluate open banking payment models and API control requirements.

• Open banking roles: account servicing providers, payment initiators and aggregators
• API request flows for account information and payment initiation services
• OAuth 2.0 authorisation grants, consent scopes and token lifecycle controls
• API security using mutual TLS, signed requests and rate limits
• Consent dashboards supporting renewal, withdrawal and customer access records
• Commercial models for premium APIs, payment initiation and data services

Participants can map cross-border payment routes, costs and control points.

• Correspondent banking chains, nostro accounts and intermediary bank deductions
• SWIFT payment messages and confirmation data for cross-border transfers
• Foreign exchange pricing, spread calculation and value-date management
• Payment transparency requirements for fees, exchange rates and delivery timing
• Sanctions screening challenges involving names, addresses and payment narratives
• Cross-border exception handling for rejected, returned and recalled payments

Participants can design basic settlement and reconciliation controls for payment operations.

• Settlement calendars, cut-off times and value dates across payment rails
• Prefunding, intraday liquidity and collateral requirements for settlement obligations
• Three-way reconciliation between transaction ledger, bank statement and processor report
• Break management workflow for unmatched items, timing differences and duplicates
• Settlement risk indicators: failed obligations, overdrafts and delayed confirmations
• Daily control accounts supporting payment suspense and clearing account governance

Participants can establish operational workflows for payment exceptions and investigation.

• Exception taxonomy covering rejects, returns, reversals, duplicates and missing payments
• Investigation workflow using payment identifiers, timestamps, statuses and audit trails
• Root-cause analysis with five whys and cause-and-effect diagrams
• Service-level agreements for payment repair, escalation and customer communication
• Operational handoffs between first-line support, payments operations and technology teams
• Knowledge-base articles for recurring payment errors and resolution procedures

Participants can identify payment fraud typologies and define detection responses.

• Authorised push payment fraud, account takeover and mule account typologies
• Card-not-present fraud signals: velocity, device mismatch and unusual purchase patterns
• Fraud rules combining thresholds, blacklists, whitelists and behavioural indicators
• Machine-learning score governance: data quality, bias testing and override controls
• Fraud case triage based on loss exposure, confidence and customer vulnerability
• Recovery actions: payment recall, account freeze, beneficiary tracing and reporting

Participants can apply financial crime control requirements to digital payment processes.

• Sanctions screening against names, entities, countries and payment references
• Transaction monitoring scenarios for structuring, rapid movement and unusual beneficiaries
• False-positive disposition supported by documented evidence and approval records
• Anti-money-laundering escalation routes, suspicious activity reporting and confidentiality requirements
• Customer due diligence refresh triggers based on transactions and risk events
• Control ownership across business, compliance, operations and specialist investigation teams

Participants can identify cybersecurity and data-protection controls for payment services.

• Threat modelling payment journeys using assets, threats, vulnerabilities and controls
• Credential stuffing, phishing and malware risks affecting digital banking customers
• Encryption requirements for payment data at rest and in transit
• Key management controls for cryptographic keys, certificates and hardware security modules
• Security incident response covering containment, investigation, notification and service recovery
• Personal data minimisation, retention schedules and access-control requirements

Participants can assess resilience requirements and third-party risks in payment services.

• Important business services identified through customer harm and market impact
• Impact tolerances for payment availability, transaction completion and data recovery
• Business continuity arrangements for processor outages and telecommunications failures
• Third-party due diligence covering financial stability, security and service capability
• Vendor contracts defining service levels, incident notification and audit rights
• Exit plans for payment processors, cloud providers and critical technology suppliers

Participants can produce a payment risk assessment and prioritised control improvement plan.

• Risk and control self-assessment for payment products and operational processes
• Inherent risk scoring using likelihood, impact, velocity and control maturity
• Control design assessment: preventive, detective, corrective and compensating controls
• Key risk indicators for fraud losses, payment failures and operational backlogs
• Control testing evidence from logs, reconciliations, approvals and case records
• Risk treatment plans assigning owners, deadlines, dependencies and residual risk

Participants can define payment service metrics and use them for management reporting.

• Payment performance metrics: authorisation rate, success rate and completion time
• Operational measures for exception volumes, ageing, backlog and repair rates
• Fraud metrics covering losses, false positives, detection rate and recovery
• Customer measures: complaint themes, abandonment, satisfaction and digital adoption
• Dashboard design using thresholds, trend analysis and drill-down reporting
• Data lineage from transaction source through report calculation and governance

Participants can structure governance for digital payment changes and product decisions.

• Product governance stages from concept approval through post-launch review
• Business requirements documenting customer needs, rules, controls and exceptions
• Change impact assessment across operations, technology, finance, risk and legal
• Payment pilot design using success criteria, limits and contingency arrangements
• Release readiness checklist covering testing, training, communications and support
• Post-implementation review assessing benefits, incidents, controls and customer outcomes

Participants can build, review and present a complete digital payments operating model for a defined service.

• Define target payment service, customer segment, channels and commercial proposition
• Map end-to-end transaction flow from initiation through settlement and reconciliation
• Specify ISO 20022 data, API interfaces and operational status messages
• Build risk and control matrix covering fraud, sanctions, security and resilience
• Set service measures, exception workflows, governance forums and escalation paths
• Present implementation roadmap with dependencies, owners, milestones and control evidence