General Insurance Management Training Course

Participants can interpret insurance contracts and identify key coverage and conduct considerations.

• Utmost good faith, insurable interest and proximate cause principles applied
• Policy wording architecture: insuring clauses, exclusions, conditions and endorsements
• Material facts assessed through proposal forms, statements and inspections
• Indemnity, contribution and subrogation in multi-policy loss scenarios
• Coverage triggers and limits interpreted before accepting a risk
• Regulatory conduct duties governing product disclosure and fair treatment
• Contract certainty controls for quotations, binders and policy issuance

Participants can assess risks, apply underwriting controls and support technical pricing decisions.

• Risk appetite translated into underwriting authority limits and referrals
• Exposure data evaluated using hazard, occupancy, protection and moral hazard
• Rating factors, deductibles and limits priced against expected loss costs
• Technical price built from frequency, severity, expenses and target margin
• Portfolio segmentation used to monitor mix, concentration and rate adequacy
• Underwriting file documentation supporting decisions, exceptions and audit trails
• Referral decisions escalated using delegated authority matrices

Participants can evaluate insurance products for customer value, pricing control and distribution suitability.

• Product governance defines target market, value proposition and distribution controls
• Coverage design aligns perils, limits, exclusions and customer needs
• Policy wordings tested for ambiguity, gaps and unintended accumulation
• Pricing governance challenges assumptions, approval thresholds and rate changes
• Target market determinations set eligibility, distribution and review criteria
• Product lifecycle reviews use complaints, claims and lapse indicators
• Fair value assessments compare premiums, benefits, exclusions and service

Participants can manage claims decisions from notification through settlement, recovery and closure.

• First notification of loss captures coverage, cause, quantum and recovery facts
• Claims triage separates straightforward notifications from complex or suspicious losses
• Coverage investigation tests policy response, causation, exclusions and conditions
• Case reserves distinguish reported estimates, incurred costs and reserve adequacy
• Loss adjuster instructions define scope, authority, reporting and settlement expectations
• Fraud indicators assessed through red flags, documentation and claimant behaviour
• Settlement authority and complaint handling support consistent customer outcomes
• Subrogation and salvage recoveries pursued after indemnity decisions

Participants can assess reinsurance arrangements and their role in protecting insurance portfolios.

• Retention, treaty and facultative placement matched to portfolio volatility
• Quota share, surplus and excess-of-loss structures compared
• Per-risk and catastrophe excess layers modelled using attachment and limits
• Reinsurance recoverables reconciled against ceded premiums, claims and collateral
• Accumulation management identifies correlated exposures by location, peril and insured
• Reinsurer security assessed through ratings, collateral and counterparty limits
• Treaty wording reviewed for exclusions, hours clauses and claims cooperation

Participants can analyse the principal financial measures used to manage general insurance results.

• Written, earned and unearned premiums reconciled across accounting periods
• Claims provisions separate case reserves, IBNR and IBNER estimates
• Loss ratio, expense ratio and combined ratio diagnose underwriting results
• IFRS 17 measurement models and insurance revenue concepts introduced
• Cash flow timing mapped across premiums, claims, commissions and reinsurance
• Development triangles reveal claims emergence and reserve movement
• Management information packs connect operational drivers with financial outcomes

Participants can apply insurance risk governance methods to capital, control and escalation decisions.

• ORSA links strategy, risk appetite, stress testing and capital planning
• Risk register records underwriting, reserving, operational and conduct exposures
• Three lines model assigns ownership, oversight and assurance responsibilities
• Key risk indicators set thresholds, escalation triggers and management actions
• Scenario analysis tests catastrophe, reserve deterioration and reinsurer default
• Solvency capital requirements connect technical provisions, assets and risk charges
• Board reporting distinguishes risk appetite metrics from operational performance indicators

Participants can monitor distribution performance while maintaining appropriate customer and conduct controls.

• Broker, agent, bancassurance and direct channels compared by economics
• Commission structures evaluated against acquisition cost, retention and conduct risk
• Sales controls test suitability, disclosure, conflicts and delegated authority
• Renewal management uses retention, rate movement and claims experience
• Service standards monitor quote turnaround, policy accuracy and complaint resolution
• Complaint root-cause analysis identifies wording, process and distribution failures
• Customer communications explain coverage changes, exclusions and claims requirements

Participants can convert insurance performance evidence into prioritised management actions.

• Portfolio dashboard integrates premium, exposure, claims, reinsurance and service indicators
• Monthly underwriting review identifies deterioration, concentration and corrective actions
• Claims leakage analysis prioritises controls across reserving, settlement and recoveries
• Rate adequacy actions balance technical pricing, market position and retention
• Management action plan assigns owners, milestones, measures and escalation points
• Personal application plan selects two workplace improvements and review dates
• Peer review tests assumptions, evidence and feasibility of proposed actions