General Insurance Training Course

Participants can compare major general insurance products and specify appropriate coverage features.

• Analyse property policies: material damage, business interruption and declared values
• Compare liability covers: public, product, professional indemnity and employers' liability
• Motor policy sections: own damage, third-party liability and compulsory limits
• Marine and cargo covers using Institute Cargo Clauses A, B and C
• Engineering insurance: contractors' all risks, erection all risks, machinery breakdown
• Specify exclusions, deductibles, sublimits, endorsements and conditions precedent

Participants can assess risk submissions, calculate technical premium inputs and document underwriting decisions.

• Gather proposal-form data using exposure, hazard, controls and loss-history criteria
• Apply risk selection appetite, referral authorities and underwriting guidelines
• Calculate technical premium from expected loss, expenses, profit and capital
• Use rating factors, exposure bases and credibility in premium decisions
• Set deductibles, limits and terms aligned with risk appetite
• Document underwriting rationale, file notes and policy issuance instructions

Participants can interpret and review policy documentation for coverage clarity and contractual risk.

• Interpret declarations, insuring agreements, exclusions, conditions and definitions
• Distinguish warranties, representations and conditions precedent to liability
• Draft endorsements addressing changed risk, additional insureds and special limits
• Identify ambiguity, aggregation wording and notification requirements before binding
• Apply claims-made and occurrence triggers to liability policy periods
• Control document versioning, endorsements and evidence of customer acceptance

Participants can explain reinsurance arrangements and assess their effect on insurer risk retention.

• Explain facultative and treaty reinsurance within the insurer's risk financing
• Compare proportional quota share and surplus treaties using retention structures
• Model per-risk excess of loss and catastrophe excess layers
• Calculate ceded premium, recoveries and reinstatement premium after large losses
• Assess reinsurer security, contract certainty and aggregation exposures
• Reconcile bordereaux, treaty accounts and reinsurance recoverable balances

Participants can manage key claims decisions from notification through settlement and recovery.

• Register first notification of loss and validate policy coverage promptly
• Investigate cause, quantum, liability and policy response using evidence
• Appoint loss adjusters, surveyors, lawyers and recovery specialists appropriately
• Set case reserves using best estimates and documented assumptions
• Apply salvage, subrogation, contribution and recoveries to claims settlements
• Communicate coverage decisions, declinatures and complaints with clear rationale

Participants can monitor claims performance, identify reserve concerns and escalate fraud indicators.

• Read loss ratios, frequency, severity and development trend indicators
• Construct paid and incurred claims triangles for reserve monitoring
• Recognise fraud red flags in applications, notifications and supporting documents
• Use segregation of duties and referral protocols for fraud control
• Compare loss-adjustment expense, claims leakage and settlement authority metrics
• Report claims performance through bordereaux, dashboards and exception logs

Participants can interpret core insurance balances and their connection to underwriting performance.

• Distinguish written, earned and unearned premium within reporting periods
• Calculate unearned premium reserves and outstanding claims liabilities
• Explain incurred but not reported claims and reserve adequacy
• Interpret IFRS 17 insurance revenue, service expense and liability measures
• Trace premium receivables, claims payables and reinsurance recoverables through ledgers
• Relate solvency capital, liquidity and investment income to underwriting results

Participants can assess insurance governance requirements and apply relevant operational controls.

• Apply Insurance Core Principles to governance, risk management and supervision
• Use ISO 31000 risk treatment options for underwriting operations
• Identify conduct risks in sales, renewals, claims and complaints handling
• Apply sanctions screening, anti-money-laundering controls and suspicious activity escalation
• Maintain delegated authority matrices, audit trails and control attestations
• Assess data protection obligations for policyholder and claimant information

Participants can assess portfolio performance and prioritise practical improvements to an insurance process.

• Compare broker, agent, direct and bancassurance distribution operating models
• Measure retention, renewal conversion, lapse and policy acquisition costs
• Segment portfolios by exposure, profitability, claims experience and service needs
• Manage renewal actions, mid-term adjustments and premium collection controls
• Prepare a 90-day action plan for a selected insurance process
• Present improvement priorities using risk, customer, financial and control criteria